|
TICKET-12030
|
Google Docs Error
|
26/Feb/24 9:37 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-11751
|
API to booking widget - needs attention
|
21/Dec/23 11:18 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
1.08h
|
|
TICKET-11706
|
ML-Urgent - wrong pricetag on courses
|
07/Dec/23 7:36 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.67h
|
|
TICKET-11339
|
URGENT - Test Portal not working
|
06/Sep/23 12:00 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-11305
|
Teacher and Learner Portals - Check
|
29/Aug/23 10:39 AM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-11278
|
URGENT - Online Booking Form not working
|
21/Aug/23 10:07 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
10.5h
|
|
TICKET-10428
|
RE: Quick Update/Questions - Missing Organisation on Schools
|
08/Feb/23 5:52 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-10424
|
Unable to post payments/finance balance 0
|
08/Feb/23 9:35 AM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
0.25h
|
|
TICKET-10423
|
Error You don't have access to any organisation/finance balance 0
|
08/Feb/23 9:33 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
1.17h
|
|
TICKET-9776
|
Error with converting Enquiry - New Referrer field requested
|
14/Jun/22 10:15 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-9089
|
Issue with Online Booking Form - passport details issue?
|
12/Oct/21 8:49 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-12842
|
Email BCC not working
|
04/Sep/24 9:29 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-12737
|
FW: please unlock
|
30/Jul/24 10:42 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-12679
|
No PCQ allocated for Özge Aygün Gürler Ref ST-95320
|
11/Jul/24 1:38 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12625
|
Online Payment not working
|
03/Jul/24 12:11 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
1.08h
|
|
TICKET-12526
|
Individual Tuition Notification
|
12/Jun/24 6:46 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-12512
|
Urgent - Issue with Restaurant Pass and Insurance
|
10/Jun/24 10:34 AM
|
Brett Talbot
|
Edward Nam
|
|
Resolved
|
0.08h
|
|
TICKET-12510
|
Fw: The London School of English - booking form problem
|
10/Jun/24 10:06 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-12469
|
Enquiry - Enrolment issue
|
30/May/24 6:25 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-12460
|
FW: Action needed to keep taking payments
|
29/May/24 10:51 AM
|
Richard Turnbull
|
Alkesh Popat
|
|
Resolved
|
|
|
TICKET-12459
|
Online Payment issue
|
28/May/24 5:07 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
1.25h
|
|
TICKET-12415
|
Young Learners Portal Builder Permissions
|
15/May/24 4:50 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-12357
|
Estimate cannot be converted
|
02/May/24 8:43 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.33h
|
|
TICKET-12343
|
Update to working on the booking form
|
29/Apr/24 2:35 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.08h
|
|
TICKET-12301
|
API access details
|
22/Apr/24 11:35 AM
|
Brett Talbot
|
Simon Ward
|
|
Resolved
|
0.42h
|
|
TICKET-12227
|
Create YA School
|
05/Apr/24 3:34 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
|
|
TICKET-12088
|
YA learner portal emails sent to agent
|
08/Mar/24 2:47 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.25h
|
|
TICKET-11869
|
New report - contact details - students here This Week
|
22/Jan/24 3:01 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-11748
|
URGENT! My proifile has no permission to close the classes
|
20/Dec/23 4:31 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.17h
|
|
TICKET-11734
|
URGENT: Impossible to allocate Teachers
|
17/Dec/23 6:56 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.17h
|
|
TICKET-11652
|
Student Portal Issue
|
28/Nov/23 11:08 AM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
4h
|
|
TICKET-11647
|
Classing and Class page for ML issues
|
27/Nov/23 4:14 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-11640
|
Young adults not showing
|
23/Nov/23 9:28 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-11638
|
Emails not going through
|
22/Nov/23 11:15 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
2h
|
|
TICKET-11635
|
service on booking confirmation
|
20/Nov/23 5:13 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11634
|
service wrong end date to be fixed
|
20/Nov/23 5:04 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
1.5h
|
|
TICKET-11610
|
YA Booking Portal Links
|
13/Nov/23 10:59 AM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-11513
|
School Holiday - Not applied to Restaurant Pass on Portal
|
25/Oct/23 10:57 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-11490
|
Course code - OL IT 2:1
|
18/Oct/23 3:22 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.33h
|
|
TICKET-11459
|
Salesforce - New User setup please (Simon Ward)
|
10/Oct/23 7:10 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.5h
|
|
TICKET-11448
|
Service Item page not appearing on Online Booking Form for certain courses
|
05/Oct/23 4:46 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11405
|
Online Booking Portal - change default Status to Processing
|
22/Sep/23 12:21 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11404
|
LSE Commission Overrides
|
22/Sep/23 12:20 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.75h
|
|
TICKET-11401
|
Vincent House - Invoice line not appearing for 2024
|
21/Sep/23 5:28 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11398
|
Emergency Contact English Speaker - map from Enquiry to Account
|
21/Sep/23 2:20 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11375
|
FW: Report results (Mid Course Feedback NEW - This Week)
|
14/Sep/23 3:52 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
0.25h
|
|
TICKET-11366
|
FW: Enquiry Form Alert
|
12/Sep/23 7:26 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.5h
|
|
TICKET-11344
|
Booking Form Error - Balance Payment Methods
|
07/Sep/23 11:00 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
1h
|
|
TICKET-11313
|
User account creation - Gabriel Moreira and Peter Bures
|
30/Aug/23 1:35 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.75h
|
|
TICKET-11309
|
Additional eflex bundles
|
29/Aug/23 2:40 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.75h
|
|
TICKET-11297
|
please unlock - thanks
|
25/Aug/23 2:02 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-11246
|
Editing Learner Portal Content
|
08/Aug/23 12:52 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11245
|
Add Teacher to Feedback Reports
|
08/Aug/23 12:31 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.33h
|
|
TICKET-11236
|
PCQs not being pushed for IT-30 code
|
03/Aug/23 2:13 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-10948
|
Error for account activation (ST-93721) - Billing City too large
|
29/May/23 12:00 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
1h
|
|
TICKET-10947
|
Urgent - Browser issues for online booking form
|
29/May/23 11:33 AM
|
Fran Mico
|
Faeza Afzal
|
|
Resolved
|
2.5h
|
|
TICKET-10877
|
Cannot allocate receipt
|
15/May/23 10:13 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.5h
|
|
TICKET-10762
|
Booking form not sending through details
|
20/Apr/23 2:57 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.75h
|
|
TICKET-10689
|
LSE Archive Debtors - 31/12/2022
|
03/Apr/23 3:57 PM
|
Brett Talbot
|
Jag Virdee
|
|
Resolved
|
|
|
TICKET-10661
|
Alumni flow broken - need a resolution
|
29/Mar/23 5:59 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.33h
|
|
TICKET-10463
|
Urgent! account balances not showing
|
20/Feb/23 10:25 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1h
|
|
TICKET-10451
|
URGENT - IT code finance balances not working properly now
|
16/Feb/23 9:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10442
|
Error with manual invoicing - AG-010074
|
13/Feb/23 8:58 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.75h
|
|
TICKET-10315
|
Alumni field on account in Salesforce enquiry
|
16/Dec/22 9:52 AM
|
Richard Turnbull
|
Morgan Wynne
|
|
Resolved
|
1.5h
|
|
TICKET-10170
|
URGENT: SFDC Expiring Certificate Notification
|
18/Oct/22 8:48 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10143
|
Shopping cart not working
|
07/Oct/22 3:46 PM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
1h
|
|
TICKET-10090
|
FW: Leaving Report problem
|
20/Sep/22 5:36 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-10009
|
Re: Pls investigate if our online booking tool is working
|
19/Aug/22 11:31 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.75h
|
|
TICKET-9460
|
Cannot log in
|
31/Jan/22 11:19 AM
|
Brett Talbot
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-9051
|
londonschool.se SPF records
|
04/Oct/21 1:50 PM
|
Brett Talbot
|
Peter Bures
|
|
Resolved
|
0.25h
|
|
TICKET-8771
|
Errors with PCQs + Online Test
|
06/Jul/21 12:23 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
1.25h
|
|
TICKET-8736
|
Error with Default School in Company Student Opportunity
|
24/Jun/21 4:15 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8601
|
Account locked
|
13/May/21 4:23 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-8562
|
Leaving Certificates
|
28/Apr/21 4:31 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
0.17h
|
|
TICKET-8558
|
FW: Course codes for LSO allocation
|
26/Apr/21 10:07 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8512
|
Issue online booking form cannot be saved
|
08/Apr/21 1:00 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
|
|
TICKET-8473
|
Unable to print out Document Badge Labels
|
16/Mar/21 12:08 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
|
|
TICKET-8468
|
URGENT - issue with finance transactions/manual invoices for Company/Agent accounts
|
12/Mar/21 4:24 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.92h
|
|
TICKET-8368
|
No email not being populated in Enquiries - urgent (can't process bookings)
|
15/Feb/21 9:04 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.7h
|
|
TICKET-8303
|
Missing stats
|
15/Jan/21 10:20 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-12767
|
• Error Description: Insert failed.
|
09/Aug/24 1:02 PM
|
Richard Turnbull
|
Rupert Stocks
|
|
Resolved
|
0.33h
|
|
TICKET-12725
|
ML online booking process
|
24/Jul/24 10:16 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12716
|
FW: SW academic comment
|
19/Jul/24 11:14 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.5h
|
|
TICKET-12633
|
Online Portal access - returning students
|
04/Jul/24 9:35 AM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
0.75h
|
|
TICKET-12604
|
Postmark DKIM Configuration
|
01/Jul/24 1:17 PM
|
Richard Turnbull
|
Peter Bures
|
|
Resolved
|
0.25h
|
|
TICKET-12552
|
Post Course Email
|
20/Jun/24 9:06 AM
|
Richard Turnbull
|
Simon Ward
|
|
Resolved
|
0.5h
|
|
TICKET-12536
|
Rewording for our Booking page
|
17/Jun/24 12:13 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-12531
|
Leaving Report Wafa Mohamed Meloud Baryk (ST-89242)
|
13/Jun/24 3:31 PM
|
|
Mandy Zettl
|
|
Resolved
|
0.08h
|
|
TICKET-12517
|
New users - rupert.stocks@londonschool.com and accounts@londonschool.com
|
11/Jun/24 11:27 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12492
|
Re: Schoolworks Upgrade Today at 4pm
|
05/Jun/24 3:53 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-12481
|
FW: Summer '24 Release 1 Week Notification
|
03/Jun/24 3:22 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.08h
|
|
TICKET-12458
|
Learner Portal Builder - Picture Access
|
28/May/24 2:50 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-12454
|
Data Storage Exceeded - The London School of English / Salesforce
|
27/May/24 11:56 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12451
|
Final Feedback Spreadsheet
|
24/May/24 1:55 PM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
0.25h
|
|
TICKET-12444
|
ML Online Group Class Lessons not created
|
22/May/24 10:39 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.75h
|
|
TICKET-12399
|
new user set up
|
10/May/24 2:44 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12304
|
ML Booking Portal Email Confirmation Template
|
23/Apr/24 11:11 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-12292
|
ML Individual Tuition - Location option
|
18/Apr/24 2:05 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12290
|
ML Group classes - Confirmation emails for online courses
|
18/Apr/24 2:02 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12289
|
ML Group classes - Remove Emergency contact details for online courses
|
18/Apr/24 2:01 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|