|
TICKET-9912
|
'Default School' HPG value
|
12/Jul/22 10:49 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.17h
|
|
TICKET-10770
|
2 x data fields to be synched with Pardot
|
21/Apr/23 2:58 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.17h
|
|
TICKET-9137
|
Academic comment in report and showing on screen for Sales
|
25/Oct/21 12:02 PM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
1h
|
|
TICKET-10271
|
Access to the Accreditation Documents on Google Docs
|
07/Dec/22 3:38 PM
|
Richard Turnbull
|
Morgan Wynne
|
|
Resolved
|
0.25h
|
|
TICKET-10234
|
account balance
|
21/Nov/22 2:13 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.17h
|
|
TICKET-9010
|
account balance not shown - Samar Jamal
|
24/Sep/21 9:31 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-9262
|
account balance vs closing balance (agent vs student balance)
|
30/Nov/21 12:45 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.33h
|
|
TICKET-8899
|
account balance wrong - Veda Cheung ST-91089
|
16/Aug/21 2:43 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-9277
|
account balance zero
|
03/Dec/21 9:34 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-8601
|
Account locked
|
13/May/21 4:23 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-11245
|
Add Teacher to Feedback Reports
|
08/Aug/23 12:31 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.33h
|
|
TICKET-11156
|
Adding 'Country' to Emergency Contact section of online booking form
|
14/Jul/23 5:56 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
1.25h
|
|
TICKET-9456
|
Adding a class time for LSO-Online timetables
|
28/Jan/22 12:28 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.42h
|
|
TICKET-11152
|
Adding CEFR info to level drop down in booking form
|
14/Jul/23 5:47 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.75h
|
|
TICKET-10810
|
Adding options to Nationality + Gender for booking form
|
28/Apr/23 2:19 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.5h
|
|
TICKET-9491
|
Adding phone numbers to a report
|
16/Feb/22 2:17 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-11909
|
Adding same course with different dates
|
01/Feb/24 12:02 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.5h
|
|
TICKET-11151
|
Adding Vincent House room types to online booking form
|
14/Jul/23 4:30 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.08h
|
|
TICKET-10419
|
Additional CRM user - reconcile LSE Sales Cloud Licensing
|
06/Feb/23 4:36 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.33h
|
|
TICKET-11309
|
Additional eflex bundles
|
29/Aug/23 2:40 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.75h
|
|
TICKET-11117
|
Affinity AG-11497 Payment cannot be created at this time
|
10/Jul/23 10:42 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-9731
|
Aircall Client - London School of English Salesforce Automated Workflows
|
24/May/22 2:25 PM
|
Brett Talbot
|
Jeremy Soteriou
|
|
Resolved
|
|
|
TICKET-9407
|
Aircall Dashboard
|
19/Jan/22 5:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9669
|
Aircall integration issues
|
20/Apr/22 4:14 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9704
|
Aircall meeting recap
|
10/May/22 6:17 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-11561
|
Alexandre Guerrero Martins (ST-94341) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]]
|
03/Nov/23 8:57 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11216
|
Ali Faiq Zidan (ST-93973) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]]
|
28/Jul/23 2:48 PM
|
Brett Talbot
|
Edward Nam
|
|
Resolved
|
0.75h
|
|
TICKET-10315
|
Alumni field on account in Salesforce enquiry
|
16/Dec/22 9:52 AM
|
Richard Turnbull
|
Morgan Wynne
|
|
Resolved
|
1.5h
|
|
TICKET-10661
|
Alumni flow broken - need a resolution
|
29/Mar/23 5:59 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.33h
|
|
TICKET-10723
|
Another issue with incorrect starting dates showing on SW reports
|
14/Apr/23 9:35 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-12301
|
API access details
|
22/Apr/24 11:35 AM
|
Brett Talbot
|
Simon Ward
|
|
Resolved
|
0.42h
|
|
TICKET-11751
|
API to booking widget - needs attention
|
21/Dec/23 11:18 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
1.08h
|
|
TICKET-9261
|
Attendance not logged (all schools) - amend scheduled jobs
|
30/Nov/21 12:30 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
0.75h
|
|
TICKET-10041
|
balance not shown - FAB update
|
29/Aug/22 2:39 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-11672
|
Bank a/c set up for ML
|
01/Dec/23 1:21 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-9264
|
bank charge field - object query
|
30/Nov/21 2:47 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-10165
|
Booking Form Automatically Adds Lunches
|
17/Oct/22 1:09 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11344
|
Booking Form Error - Balance Payment Methods
|
07/Sep/23 11:00 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
1h
|
|
TICKET-10762
|
Booking form not sending through details
|
20/Apr/23 2:57 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.75h
|
|
TICKET-11150
|
Booking more than one course type within a week
|
14/Jul/23 4:27 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.08h
|
|
TICKET-9480
|
Booking status name
|
11/Feb/22 3:37 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-9495
|
Bookings status question and income
|
17/Feb/22 11:45 AM
|
Richard Turnbull
|
mussa.hashi@londonschool.com
|
|
Resolved
|
0.17h
|
|
TICKET-9235
|
Building a report for Class placements with Student Details - additional fields on report type
|
22/Nov/21 11:12 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.5h
|
|
TICKET-8624
|
Call with Chris Newman
|
24/May/21 2:10 PM
|
|
Brett Talbot
|
|
Resolved
|
0.25h
|
|
TICKET-10445
|
Can you please unlock this account? Thanks EOM
|
14/Feb/23 12:12 PM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
0.08h
|
|
TICKET-10213
|
Can't process payment - overpayment
|
10/Nov/22 9:58 AM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
0.5h
|
|
TICKET-8385
|
Cancellation status
|
17/Feb/21 9:09 PM
|
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10877
|
Cannot allocate receipt
|
15/May/23 10:13 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.5h
|
|
TICKET-9460
|
Cannot log in
|
31/Jan/22 11:19 AM
|
Brett Talbot
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-12123
|
Change OBF Location label + specific URL for DL course
|
19/Mar/24 5:44 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.33h
|
|
TICKET-12145
|
Change to ML assessment test page
|
20/Mar/24 4:26 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.33h
|
|
TICKET-11817
|
Changing text from 'Bank Transfer' to 'Invoice' in Online Booking Form payment section
|
15/Jan/24 9:56 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.17h
|
|
TICKET-11647
|
Classing and Class page for ML issues
|
27/Nov/23 4:14 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-10702
|
Classing screen placement pop up issues
|
05/Apr/23 11:29 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
2h
|
|
TICKET-10834
|
Comment in Passport section
|
08/May/23 4:08 PM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
0.25h
|
|
TICKET-8444
|
Commissions and refunds
|
03/Mar/21 4:56 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11178
|
Copy Dates From for Service Dates Error
|
18/Jul/23 4:10 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.58h
|
|
TICKET-11490
|
Course code - OL IT 2:1
|
18/Oct/23 3:22 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.33h
|
|
TICKET-11737
|
Course code not picking prices/not showing in the system
|
18/Dec/23 1:17 PM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
|
|
TICKET-11287
|
Coursesteam permissions
|
22/Aug/23 5:10 PM
|
Brett Talbot
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-12227
|
Create YA School
|
05/Apr/24 3:34 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
|
|
TICKET-9703
|
Creating channel request
|
10/May/22 3:17 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.33h
|
|
TICKET-9287
|
Dashboard creation
|
10/Dec/21 10:32 AM
|
Richard Turnbull
|
Olga Podshibikhina
|
|
Resolved
|
0.25h
|
|
TICKET-8754
|
Dashboard permissions
|
01/Jul/21 8:46 AM
|
Richard Turnbull
|
Jo Burns
|
|
Resolved
|
0.67h
|
|
TICKET-9207
|
Dashboard widget
|
12/Nov/21 5:10 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-12454
|
Data Storage Exceeded - The London School of English / Salesforce
|
27/May/24 11:56 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10536
|
Days until last course/next course scheduled batch flows
|
03/Mar/23 8:58 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8777
|
Debtor/creditor Balances as at 31/12/2020
|
07/Jul/21 1:27 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-10660
|
Debtors Report problems
|
29/Mar/23 5:12 PM
|
Brett Talbot
|
Jag Virdee
|
|
Resolved
|
|
|
TICKET-8753
|
Debtors Reports for auditors
|
30/Jun/21 11:09 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
0.5h
|
|
TICKET-11719
|
Default school - LSE Off
|
12/Dec/23 2:03 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-8884
|
Document creation errors
|
12/Aug/21 2:50 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11581
|
Documents cannot be created
|
07/Nov/23 9:10 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.75h
|
|
TICKET-11664
|
double classed issue
|
30/Nov/23 11:56 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11738
|
duplicate account issue
|
18/Dec/23 6:43 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11246
|
Editing Learner Portal Content
|
08/Aug/23 12:52 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11229
|
Editing Learner Portal Content - Training
|
01/Aug/23 3:43 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
1.17h
|
|
TICKET-10658
|
email address not correct
|
29/Mar/23 4:05 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12842
|
Email BCC not working
|
04/Sep/24 9:29 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11638
|
Emails not going through
|
22/Nov/23 11:15 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
2h
|
|
TICKET-11398
|
Emergency Contact English Speaker - map from Enquiry to Account
|
21/Sep/23 2:20 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-12469
|
Enquiry - Enrolment issue
|
30/May/24 6:25 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-8619
|
Enquiry estimate not converting to enrolment ST-90987
|
21/May/21 12:25 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
0.08h
|
|
TICKET-9672
|
Error - Booking End Date is outside the Fiscal Years configured
|
22/Apr/22 3:24 PM
|
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-10443
|
Error Description: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 0064J00000LHD7j: []
|
14/Feb/23 9:48 AM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
2h
|
|
TICKET-10948
|
Error for account activation (ST-93721) - Billing City too large
|
29/May/23 12:00 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
1h
|
|
TICKET-9776
|
Error with converting Enquiry - New Referrer field requested
|
14/Jun/22 10:15 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-8736
|
Error with Default School in Company Student Opportunity
|
24/Jun/21 4:15 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11055
|
Error with downloading learner report - special character รถ
|
22/Jun/23 9:04 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
1h
|
|
TICKET-9229
|
Error with Duration for converted bookings on new Individual Tuition course codes
|
18/Nov/21 2:08 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10442
|
Error with manual invoicing - AG-010074
|
13/Feb/23 8:58 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.75h
|
|
TICKET-8498
|
Error with PCQ submission
|
30/Mar/21 10:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10423
|
Error You don't have access to any organisation/finance balance 0
|
08/Feb/23 9:33 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
1.17h
|
|
TICKET-8771
|
Errors with PCQs + Online Test
|
06/Jul/21 12:23 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
1.25h
|
|
TICKET-12357
|
Estimate cannot be converted
|
02/May/24 8:43 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.33h
|
|
TICKET-9479
|
Feedback for online students
|
11/Feb/22 12:41 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
|
|
TICKET-8885
|
Feedback overview and requested changes August 2021.xlsx
|
12/Aug/21 3:40 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
0.17h
|
|
TICKET-12451
|
Final Feedback Spreadsheet
|
24/May/24 1:55 PM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
0.25h
|
|
TICKET-11226
|
Final/Mid Course Feedback NEW Monitoring
|
01/Aug/23 10:59 AM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
1h
|
|
TICKET-8731
|
Finance balance
|
22/Jun/21 5:31 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|