|
TICKET-12725
|
ML online booking process
|
24/Jul/24 10:16 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12679
|
No PCQ allocated for Özge Aygün Gürler Ref ST-95320
|
11/Jul/24 1:38 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12510
|
Fw: The London School of English - booking form problem
|
10/Jun/24 10:06 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-12492
|
Re: Schoolworks Upgrade Today at 4pm
|
05/Jun/24 3:53 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-12460
|
FW: Action needed to keep taking payments
|
29/May/24 10:51 AM
|
Richard Turnbull
|
Alkesh Popat
|
|
Resolved
|
|
|
TICKET-12454
|
Data Storage Exceeded - The London School of English / Salesforce
|
27/May/24 11:56 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12304
|
ML Booking Portal Email Confirmation Template
|
23/Apr/24 11:11 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-12292
|
ML Individual Tuition - Location option
|
18/Apr/24 2:05 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12290
|
ML Group classes - Confirmation emails for online courses
|
18/Apr/24 2:02 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12289
|
ML Group classes - Remove Emergency contact details for online courses
|
18/Apr/24 2:01 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12227
|
Create YA School
|
05/Apr/24 3:34 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
|
|
TICKET-12030
|
Google Docs Error
|
26/Feb/24 9:37 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-11968
|
New Teacher emails as soon as you come back
|
14/Feb/24 4:06 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-11869
|
New report - contact details - students here This Week
|
22/Jan/24 3:01 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-11860
|
Sandbox Refresh for Vonage Implementation
|
19/Jan/24 11:10 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11826
|
Holidays in Schoolworks
|
16/Jan/24 10:44 AM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
|
|
TICKET-11737
|
Course code not picking prices/not showing in the system
|
18/Dec/23 1:17 PM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
|
|
TICKET-11719
|
Default school - LSE Off
|
12/Dec/23 2:03 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-11655
|
Projects & small items
|
28/Nov/23 2:10 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-11653
|
FW: Pre-course questionnaire
|
28/Nov/23 11:10 AM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
|
|
TICKET-11601
|
FW: Mobile test screengrab
|
09/Nov/23 6:21 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-11513
|
School Holiday - Not applied to Restaurant Pass on Portal
|
25/Oct/23 10:57 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-11488
|
RE: Further Information Required
|
18/Oct/23 2:56 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11434
|
FW: Unable to download document in the student portal
|
29/Sep/23 2:55 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-11316
|
Homestay batch payment
|
31/Aug/23 1:13 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
|
|
TICKET-11310
|
Fwd: 'book your course' redirect page
|
29/Aug/23 3:07 PM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-11287
|
Coursesteam permissions
|
22/Aug/23 5:10 PM
|
Brett Talbot
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-11285
|
Student online portal link re-activation
|
22/Aug/23 10:51 AM
|
Fran Mico
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11265
|
RE: Schoolworks | SWPROJECT-1456 | Eflex Integration Communications
|
15/Aug/23 4:56 PM
|
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-11044
|
SMS Package enablement for London School
|
19/Jun/23 8:37 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10954
|
Handovers - system message
|
30/May/23 1:35 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
|
|
TICKET-10832
|
Lightning Student Portal - redirect on Questionnaire Close button goes to Classic Portal
|
05/May/23 10:26 AM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
|
|
TICKET-10724
|
FW: Another issue with incorrect starting dates showing on SW reports
|
14/Apr/23 10:02 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-10723
|
Another issue with incorrect starting dates showing on SW reports
|
14/Apr/23 9:35 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-10689
|
LSE Archive Debtors - 31/12/2022
|
03/Apr/23 3:57 PM
|
Brett Talbot
|
Jag Virdee
|
|
Resolved
|
|
|
TICKET-10660
|
Debtors Report problems
|
29/Mar/23 5:12 PM
|
Brett Talbot
|
Jag Virdee
|
|
Resolved
|
|
|
TICKET-10536
|
Days until last course/next course scheduled batch flows
|
03/Mar/23 8:58 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10451
|
URGENT - IT code finance balances not working properly now
|
16/Feb/23 9:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10428
|
RE: Quick Update/Questions - Missing Organisation on Schools
|
08/Feb/23 5:52 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-10367
|
Issues with course bundles disappearing in eFlex
|
17/Jan/23 2:38 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10170
|
URGENT: SFDC Expiring Certificate Notification
|
18/Oct/22 8:48 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10165
|
Booking Form Automatically Adds Lunches
|
17/Oct/22 1:09 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10040
|
Leaving Report problem
|
29/Aug/22 10:19 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-10012
|
RE: SFDC Expiring Certificate Notification
|
22/Aug/22 9:38 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9916
|
RE: Utilisation Statistics
|
12/Jul/22 4:10 PM
|
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9914
|
RE: Utilisation Statistics
|
12/Jul/22 1:06 PM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9913
|
RE: Utilisation Statistics
|
12/Jul/22 12:51 PM
|
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-9819
|
Re: Aircall Salesforce Metrics
|
29/Jun/22 2:37 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9754
|
Week numbering
|
02/Jun/22 5:02 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-9731
|
Aircall Client - London School of English Salesforce Automated Workflows
|
24/May/22 2:25 PM
|
Brett Talbot
|
Jeremy Soteriou
|
|
Resolved
|
|
|
TICKET-9725
|
zero balance on account (ST-92073)
|
23/May/22 11:54 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9704
|
Aircall meeting recap
|
10/May/22 6:17 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9669
|
Aircall integration issues
|
20/Apr/22 4:14 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9668
|
NEW classroom on Classing Screen
|
20/Apr/22 3:30 PM
|
Brett Talbot
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9549
|
Salesforce license for diogo.pereira@oegen.co.uk
|
10/Mar/22 10:32 AM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9480
|
Booking status name
|
11/Feb/22 3:37 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-9479
|
Feedback for online students
|
11/Feb/22 12:41 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
|
|
TICKET-9460
|
Cannot log in
|
31/Jan/22 11:19 AM
|
Brett Talbot
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-9407
|
Aircall Dashboard
|
19/Jan/22 5:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9305
|
Online Booking Form errors
|
20/Dec/21 4:14 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9288
|
Re: Trust Pilot
|
10/Dec/21 11:51 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9229
|
Error with Duration for converted bookings on new Individual Tuition course codes
|
18/Nov/21 2:08 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9207
|
Dashboard widget
|
12/Nov/21 5:10 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-8970
|
RE: Meeting tomorrow
|
14/Sep/21 2:16 PM
|
Brett Talbot
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-8884
|
Document creation errors
|
12/Aug/21 2:50 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8821
|
RE: Enhanced Account Screen - Chatter and Open Activities to the side
|
20/Jul/21 3:16 PM
|
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8777
|
Debtor/creditor Balances as at 31/12/2020
|
07/Jul/21 1:27 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-8772
|
Please unlock - EOM
|
06/Jul/21 2:53 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8744
|
Removing reg fee on cancelled Accommodation
|
28/Jun/21 11:08 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8736
|
Error with Default School in Company Student Opportunity
|
24/Jun/21 4:15 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8731
|
Finance balance
|
22/Jun/21 5:31 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8546
|
Payment allocation - failed
|
21/Apr/21 11:26 AM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8512
|
Issue online booking form cannot be saved
|
08/Apr/21 1:00 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
|
|
TICKET-8498
|
Error with PCQ submission
|
30/Mar/21 10:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8473
|
Unable to print out Document Badge Labels
|
16/Mar/21 12:08 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
|
|
TICKET-8459
|
Merging FAB 10.03.2021
|
10/Mar/21 9:49 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8444
|
Commissions and refunds
|
03/Mar/21 4:56 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8385
|
Cancellation status
|
17/Feb/21 9:09 PM
|
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-8378
|
London School 'Leave Site' message pops up when leaving the landing page for one Portal Setting
|
16/Feb/21 9:21 AM
|
Fran Mico
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-8333
|
RE: Country View - to update CSM
|
29/Jan/21 4:29 PM
|
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-8303
|
Missing stats
|
15/Jan/21 10:20 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8290
|
Please check Booking Statistics - by Net for Elif Cmre and Federica Brugnoletti
|
12/Jan/21 1:10 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11278
|
URGENT - Online Booking Form not working
|
21/Aug/23 10:07 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
10.5h
|
|
TICKET-10690
|
Finance Support Meeting
|
03/Apr/23 6:44 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
4.67h
|
|
TICKET-11652
|
Student Portal Issue
|
28/Nov/23 11:08 AM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
4h
|
|
TICKET-8368
|
No email not being populated in Enquiries - urgent (can't process bookings)
|
15/Feb/21 9:04 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.7h
|
|
TICKET-9776
|
Error with converting Enquiry - New Referrer field requested
|
14/Jun/22 10:15 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-9089
|
Issue with Online Booking Form - passport details issue?
|
12/Oct/21 8:49 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-10947
|
Urgent - Browser issues for online booking form
|
29/May/23 11:33 AM
|
Fran Mico
|
Faeza Afzal
|
|
Resolved
|
2.5h
|
|
TICKET-10294
|
SPE codes and learner plans
|
13/Dec/22 10:05 AM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
2.33h
|
|
TICKET-9133
|
IQ Hammersmith - new residence configuration and permissions
|
22/Oct/21 2:27 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
2.08h
|
|
TICKET-11638
|
Emails not going through
|
22/Nov/23 11:15 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
2h
|
|
TICKET-10702
|
Classing screen placement pop up issues
|
05/Apr/23 11:29 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
2h
|
|
TICKET-10443
|
Error Description: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 0064J00000LHD7j: []
|
14/Feb/23 9:48 AM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
2h
|
|
TICKET-9952
|
Pre-Course Questionnaire notification emails
|
28/Jul/22 11:44 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
2h
|
|
TICKET-9097
|
Lesson times for SW Classing
|
14/Oct/21 9:55 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
1.75h
|
|
TICKET-11634
|
service wrong end date to be fixed
|
20/Nov/23 5:04 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
1.5h
|
|
TICKET-10877
|
Cannot allocate receipt
|
15/May/23 10:13 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.5h
|
|
TICKET-10315
|
Alumni field on account in Salesforce enquiry
|
16/Dec/22 9:52 AM
|
Richard Turnbull
|
Morgan Wynne
|
|
Resolved
|
1.5h
|
|
TICKET-9919
|
London School Data housekeeping
|
12/Jul/22 11:20 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
1.5h
|