|
TICKET-12842
|
Email BCC not working
|
04/Sep/24 9:29 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-12767
|
• Error Description: Insert failed.
|
09/Aug/24 1:02 PM
|
Richard Turnbull
|
Rupert Stocks
|
|
Resolved
|
0.33h
|
|
TICKET-12737
|
FW: please unlock
|
30/Jul/24 10:42 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-12725
|
ML online booking process
|
24/Jul/24 10:16 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12716
|
FW: SW academic comment
|
19/Jul/24 11:14 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.5h
|
|
TICKET-12679
|
No PCQ allocated for Özge Aygün Gürler Ref ST-95320
|
11/Jul/24 1:38 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12633
|
Online Portal access - returning students
|
04/Jul/24 9:35 AM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
0.75h
|
|
TICKET-12625
|
Online Payment not working
|
03/Jul/24 12:11 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
1.08h
|
|
TICKET-12604
|
Postmark DKIM Configuration
|
01/Jul/24 1:17 PM
|
Richard Turnbull
|
Peter Bures
|
|
Resolved
|
0.25h
|
|
TICKET-12552
|
Post Course Email
|
20/Jun/24 9:06 AM
|
Richard Turnbull
|
Simon Ward
|
|
Resolved
|
0.5h
|
|
TICKET-12536
|
Rewording for our Booking page
|
17/Jun/24 12:13 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-12531
|
Leaving Report Wafa Mohamed Meloud Baryk (ST-89242)
|
13/Jun/24 3:31 PM
|
|
Mandy Zettl
|
|
Resolved
|
0.08h
|
|
TICKET-12526
|
Individual Tuition Notification
|
12/Jun/24 6:46 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-12517
|
New users - rupert.stocks@londonschool.com and accounts@londonschool.com
|
11/Jun/24 11:27 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12512
|
Urgent - Issue with Restaurant Pass and Insurance
|
10/Jun/24 10:34 AM
|
Brett Talbot
|
Edward Nam
|
|
Resolved
|
0.08h
|
|
TICKET-12510
|
Fw: The London School of English - booking form problem
|
10/Jun/24 10:06 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-12492
|
Re: Schoolworks Upgrade Today at 4pm
|
05/Jun/24 3:53 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-12481
|
FW: Summer '24 Release 1 Week Notification
|
03/Jun/24 3:22 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.08h
|
|
TICKET-12469
|
Enquiry - Enrolment issue
|
30/May/24 6:25 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-12460
|
FW: Action needed to keep taking payments
|
29/May/24 10:51 AM
|
Richard Turnbull
|
Alkesh Popat
|
|
Resolved
|
|
|
TICKET-12459
|
Online Payment issue
|
28/May/24 5:07 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
1.25h
|
|
TICKET-12458
|
Learner Portal Builder - Picture Access
|
28/May/24 2:50 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-12454
|
Data Storage Exceeded - The London School of English / Salesforce
|
27/May/24 11:56 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12451
|
Final Feedback Spreadsheet
|
24/May/24 1:55 PM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
0.25h
|
|
TICKET-12444
|
ML Online Group Class Lessons not created
|
22/May/24 10:39 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.75h
|
|
TICKET-12415
|
Young Learners Portal Builder Permissions
|
15/May/24 4:50 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-12399
|
new user set up
|
10/May/24 2:44 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12357
|
Estimate cannot be converted
|
02/May/24 8:43 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.33h
|
|
TICKET-12343
|
Update to working on the booking form
|
29/Apr/24 2:35 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.08h
|
|
TICKET-12304
|
ML Booking Portal Email Confirmation Template
|
23/Apr/24 11:11 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-12301
|
API access details
|
22/Apr/24 11:35 AM
|
Brett Talbot
|
Simon Ward
|
|
Resolved
|
0.42h
|
|
TICKET-12292
|
ML Individual Tuition - Location option
|
18/Apr/24 2:05 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12290
|
ML Group classes - Confirmation emails for online courses
|
18/Apr/24 2:02 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12289
|
ML Group classes - Remove Emergency contact details for online courses
|
18/Apr/24 2:01 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12227
|
Create YA School
|
05/Apr/24 3:34 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
|
|
TICKET-12145
|
Change to ML assessment test page
|
20/Mar/24 4:26 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.33h
|
|
TICKET-12139
|
Service/classing issue
|
20/Mar/24 11:32 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-12127
|
Teacher slot not appearing for ML IT for face-to-face
|
19/Mar/24 12:06 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-12123
|
Change OBF Location label + specific URL for DL course
|
19/Mar/24 5:44 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.33h
|
|
TICKET-12088
|
YA learner portal emails sent to agent
|
08/Mar/24 2:47 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.25h
|
|
TICKET-12030
|
Google Docs Error
|
26/Feb/24 9:37 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-11973
|
FW: Booking Form with Pre - enhanced domain
|
15/Feb/24 11:22 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11968
|
New Teacher emails as soon as you come back
|
14/Feb/24 4:06 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-11964
|
Schoolworks | SWPROJECT-1668 | Modern Languages Test – Automatic email with result
|
13/Feb/24 4:18 PM
|
Richard Turnbull
|
Simon Ward
|
|
Resolved
|
0.5h
|
|
TICKET-11958
|
Personal details messed up (2 different Accounts)
|
13/Feb/24 12:04 PM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
0.5h
|
|
TICKET-11909
|
Adding same course with different dates
|
01/Feb/24 12:02 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.5h
|
|
TICKET-11869
|
New report - contact details - students here This Week
|
22/Jan/24 3:01 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-11860
|
Sandbox Refresh for Vonage Implementation
|
19/Jan/24 11:10 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11847
|
Modern Language: Teacher view
|
17/Jan/24 3:05 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11826
|
Holidays in Schoolworks
|
16/Jan/24 10:44 AM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
|
|
TICKET-11817
|
Changing text from 'Bank Transfer' to 'Invoice' in Online Booking Form payment section
|
15/Jan/24 9:56 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.17h
|
|
TICKET-11782
|
Test webpage issue
|
05/Jan/24 9:47 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11771
|
URGENT: Issue assigning the rooms
|
02/Jan/24 5:08 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-11751
|
API to booking widget - needs attention
|
21/Dec/23 11:18 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
1.08h
|
|
TICKET-11748
|
URGENT! My proifile has no permission to close the classes
|
20/Dec/23 4:31 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.17h
|
|
TICKET-11738
|
duplicate account issue
|
18/Dec/23 6:43 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11737
|
Course code not picking prices/not showing in the system
|
18/Dec/23 1:17 PM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
|
|
TICKET-11734
|
URGENT: Impossible to allocate Teachers
|
17/Dec/23 6:56 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.17h
|
|
TICKET-11733
|
Services and classing
|
15/Dec/23 3:20 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.33h
|
|
TICKET-11722
|
Urgent: Invoice error
|
13/Dec/23 9:39 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
1.25h
|
|
TICKET-11719
|
Default school - LSE Off
|
12/Dec/23 2:03 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-11706
|
ML-Urgent - wrong pricetag on courses
|
07/Dec/23 7:36 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.67h
|
|
TICKET-11689
|
Picklist on ML booking form
|
05/Dec/23 11:07 AM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.25h
|
|
TICKET-11672
|
Bank a/c set up for ML
|
01/Dec/23 1:21 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-11664
|
double classed issue
|
30/Nov/23 11:56 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11655
|
Projects & small items
|
28/Nov/23 2:10 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-11653
|
FW: Pre-course questionnaire
|
28/Nov/23 11:10 AM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
|
|
TICKET-11652
|
Student Portal Issue
|
28/Nov/23 11:08 AM
|
Richard Turnbull
|
Courses Team
|
|
Resolved
|
4h
|
|
TICKET-11647
|
Classing and Class page for ML issues
|
27/Nov/23 4:14 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.5h
|
|
TICKET-11640
|
Young adults not showing
|
23/Nov/23 9:28 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-11638
|
Emails not going through
|
22/Nov/23 11:15 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
2h
|
|
TICKET-11635
|
service on booking confirmation
|
20/Nov/23 5:13 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
0.25h
|
|
TICKET-11634
|
service wrong end date to be fixed
|
20/Nov/23 5:04 PM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
1.5h
|
|
TICKET-11626
|
Finance Promotion Codes
|
15/Nov/23 3:59 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11610
|
YA Booking Portal Links
|
13/Nov/23 10:59 AM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-11601
|
FW: Mobile test screengrab
|
09/Nov/23 6:21 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-11581
|
Documents cannot be created
|
07/Nov/23 9:10 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.75h
|
|
TICKET-11561
|
Alexandre Guerrero Martins (ST-94341) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]]
|
03/Nov/23 8:57 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11513
|
School Holiday - Not applied to Restaurant Pass on Portal
|
25/Oct/23 10:57 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
|
|
TICKET-11490
|
Course code - OL IT 2:1
|
18/Oct/23 3:22 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.33h
|
|
TICKET-11488
|
RE: Further Information Required
|
18/Oct/23 2:56 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11459
|
Salesforce - New User setup please (Simon Ward)
|
10/Oct/23 7:10 PM
|
Richard Turnbull
|
Natasha Littleton
|
|
Resolved
|
0.5h
|
|
TICKET-11448
|
Service Item page not appearing on Online Booking Form for certain courses
|
05/Oct/23 4:46 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11434
|
FW: Unable to download document in the student portal
|
29/Sep/23 2:55 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-11405
|
Online Booking Portal - change default Status to Processing
|
22/Sep/23 12:21 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11404
|
LSE Commission Overrides
|
22/Sep/23 12:20 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.75h
|
|
TICKET-11402
|
Finance Promotions through the Online Booking System
|
21/Sep/23 10:32 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11401
|
Vincent House - Invoice line not appearing for 2024
|
21/Sep/23 5:28 PM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-11398
|
Emergency Contact English Speaker - map from Enquiry to Account
|
21/Sep/23 2:20 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.5h
|
|
TICKET-11395
|
OL IT Reports - Assigned trainer
|
20/Sep/23 3:46 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.17h
|
|
TICKET-11394
|
FW: FEEDBACK - Low Score alerts
|
20/Sep/23 3:43 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.17h
|
|
TICKET-11393
|
FW: FEEDBACK - Adding 2 questions to the Final Feedback
|
20/Sep/23 3:42 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-11392
|
FW: FEEDBACK - Can we change Q3 on Mid-Course Feedback ?
|
20/Sep/23 3:42 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-11390
|
FW: FEEDBACK - Feedback Option SW notes
|
20/Sep/23 3:42 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-11375
|
FW: Report results (Mid Course Feedback NEW - This Week)
|
14/Sep/23 3:52 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
0.25h
|
|
TICKET-11366
|
FW: Enquiry Form Alert
|
12/Sep/23 7:26 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.5h
|
|
TICKET-11360
|
Schoolwork Training for Peter
|
11/Sep/23 3:15 PM
|
Richard Turnbull
|
Peter Bures
|
|
Resolved
|
1.25h
|
|
TICKET-11344
|
Booking Form Error - Balance Payment Methods
|
07/Sep/23 11:00 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
1h
|
|
TICKET-11339
|
URGENT - Test Portal not working
|
06/Sep/23 12:00 PM
|
Richard Turnbull
|
Richard Turnbull
|
|
Resolved
|
0.25h
|
|
TICKET-11316
|
Homestay batch payment
|
31/Aug/23 1:13 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
|