Issue Type Key Summary Assignee Priority Status Updated
IT Help TICKET-12842 Email BCC not working Richard Turnbull Priority: Urgent Resolved 04/Sep/24 9:54 AM
Support SWPROJECT-2174 Re: Eflex API Brett Talbot Priority: Urgent Resolved 14/Aug/24 11:23 AM
Support SWPROJECT-1456 Eflex Integration Communications Brett Talbot Priority: Urgent Resolved 14/Aug/24 11:22 AM
Support SWPROJECT-2123 LS-73 PCQ Email Reminders & Internal Notifications Richard Turnbull Priority: High Resolved 13/Aug/24 12:17 PM
IT Help TICKET-12767 • Error Description: Insert failed. Richard Turnbull Priority: High Resolved 09/Aug/24 1:29 PM
Support SWPROJECT-2255 LS-218 Level Test Unique Test Result Record Generation Richard Turnbull Priority: High Resolved 07/Aug/24 10:52 AM
Support SWPROJECT-2254 LS-217 Registration Form - HPG Only Section Triggers Richard Turnbull Priority: High Resolved 06/Aug/24 4:00 PM
IT Help TICKET-12737 FW: please unlock Richard Turnbull Priority: Urgent Resolved 31/Jul/24 2:45 PM
IT Help TICKET-12454 Data Storage Exceeded - The London School of English / Salesforce Brett Talbot Priority: High Resolved 30/Jul/24 1:42 PM
IT Help TICKET-12725 ML online booking process Richard Turnbull Priority: High Resolved 29/Jul/24 11:07 AM
Support SWPROJECT-1629 discounted code requirements Richard Turnbull Priority: High Resolved 29/Jul/24 10:19 AM
Support SWPROJECT-1668 Modern Languages Test – Automatic email with result Richard Turnbull Priority: High Resolved 24/Jul/24 4:54 PM
IT Help TICKET-12716 FW: SW academic comment Richard Turnbull Priority: High Resolved 19/Jul/24 12:11 PM
IT Help TICKET-10832 Lightning Student Portal - redirect on Questionnaire Close button goes to Classic Portal Richard Turnbull Priority: High Resolved 18/Jul/24 11:12 AM
IT Help TICKET-10690 Finance Support Meeting Brett Talbot Priority: High Resolved 18/Jul/24 11:08 AM
IT Help TICKET-12517 New users - rupert.stocks@londonschool.com and accounts@londonschool.com Brett Talbot Priority: High Resolved 18/Jul/24 10:32 AM
Support SWPROJECT-2162 Fw: Eflex API Brett Talbot Priority: High Resolved 18/Jul/24 10:32 AM
IT Help TICKET-11117 Affinity AG-11497 Payment cannot be created at this time Brett Talbot Priority: High Resolved 18/Jul/24 10:28 AM
IT Help TICKET-10367 Issues with course bundles disappearing in eFlex Brett Talbot Priority: High Resolved 18/Jul/24 10:25 AM
Support SWPROJECT-2235 ML Learner Portal Richard Turnbull Priority: High Resolved 17/Jul/24 1:16 PM
IT Help TICKET-11216 Ali Faiq Zidan (ST-93973) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]] Brett Talbot Priority: High Resolved 17/Jul/24 11:13 AM
IT Help TICKET-11044 SMS Package enablement for London School Brett Talbot Priority: High Resolved 17/Jul/24 11:08 AM
Support SWPROJECT-1275 Valuetext Brett Talbot Priority: High Resolved 17/Jul/24 11:08 AM
Support SWPROJECT-932 Calendly integration with Salesforce Brett Talbot Priority: High Resolved 17/Jul/24 11:08 AM
IT Help TICKET-12552 Post Course Email Richard Turnbull Priority: High Resolved 17/Jul/24 9:31 AM
IT Help TICKET-11652 Student Portal Issue Richard Turnbull Priority: Urgent Resolved 16/Jul/24 10:47 PM
IT Help TICKET-11561 Alexandre Guerrero Martins (ST-94341) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]] Richard Turnbull Priority: High Resolved 16/Jul/24 10:46 PM
Support SWPROJECT-2006 Registration forms - new pre-arrival GUID form Richard Turnbull Priority: High Resolved 16/Jul/24 10:42 PM
Support SWPROJECT-2173 LS-72 PCQ Adjustments Richard Turnbull Priority: High Resolved 16/Jul/24 3:15 PM
Support SWPROJECT-2104 Registration Form Questions 2024.xlsx Richard Turnbull Priority: High Resolved 16/Jul/24 3:13 PM
IT Help TICKET-12469 Enquiry - Enrolment issue Richard Turnbull Priority: Urgent Resolved 16/Jul/24 3:11 PM
IT Help TICKET-12459 Online Payment issue Richard Turnbull Priority: Urgent Resolved 16/Jul/24 3:10 PM
IT Help TICKET-12679 No PCQ allocated for Özge Aygün Gürler Ref ST-95320 Richard Turnbull Priority: Urgent Resolved 11/Jul/24 3:59 PM
Support SWPROJECT-2082 HPG PCQ Adjustments/Reminders Richard Turnbull Priority: High Resolved 11/Jul/24 10:14 AM
IT Help TICKET-12492 Re: Schoolworks Upgrade Today at 4pm Richard Turnbull Priority: High Resolved 11/Jul/24 10:02 AM
IT Help TICKET-12633 Online Portal access - returning students Richard Turnbull Priority: High Resolved 10/Jul/24 7:03 PM
IT Help TICKET-12625 Online Payment not working Brett Talbot Priority: Urgent Resolved 10/Jul/24 4:55 PM
IT Help TICKET-12604 Postmark DKIM Configuration Richard Turnbull Priority: High Resolved 01/Jul/24 4:03 PM
IT Help TICKET-12531 Leaving Report Wafa Mohamed Meloud Baryk (ST-89242) Priority: High Resolved 26/Jun/24 12:02 AM
IT Help TICKET-12526 Individual Tuition Notification Richard Turnbull Priority: Urgent Resolved 19/Jun/24 4:45 PM
IT Help TICKET-12536 Rewording for our Booking page Richard Turnbull Priority: High Resolved 17/Jun/24 1:58 PM
IT Help TICKET-12512 Urgent - Issue with Restaurant Pass and Insurance Brett Talbot Priority: Urgent Resolved 12/Jun/24 9:22 AM
IT Help TICKET-12460 FW: Action needed to keep taking payments Richard Turnbull Priority: Urgent Resolved 11/Jun/24 3:37 PM
IT Help TICKET-12510 Fw: The London School of English - booking form problem Brett Talbot Priority: Urgent Resolved 10/Jun/24 10:57 AM
IT Help TICKET-12290 ML Group classes - Confirmation emails for online courses Richard Turnbull Priority: High Resolved 05/Jun/24 9:23 AM
IT Help TICKET-12292 ML Individual Tuition - Location option Richard Turnbull Priority: High Resolved 05/Jun/24 9:22 AM
IT Help TICKET-12289 ML Group classes - Remove Emergency contact details for online courses Richard Turnbull Priority: High Resolved 05/Jun/24 9:21 AM
Support SWPROJECT-2164 ML Conf email for Groups Richard Turnbull Priority: High Resolved 05/Jun/24 9:20 AM
IT Help TICKET-12481 FW: Summer '24 Release 1 Week Notification Richard Turnbull Priority: High Resolved 03/Jun/24 4:59 PM
IT Help TICKET-12458 Learner Portal Builder - Picture Access Richard Turnbull Priority: High Resolved 28/May/24 4:51 PM
IT Help TICKET-12451 Final Feedback Spreadsheet Richard Turnbull Priority: High Resolved 28/May/24 2:39 PM
IT Help TICKET-12444 ML Online Group Class Lessons not created Richard Turnbull Priority: High Resolved 28/May/24 8:53 AM
IT Help TICKET-12415 Young Learners Portal Builder Permissions Richard Turnbull Priority: Urgent Resolved 15/May/24 4:57 PM
IT Help TICKET-12399 new user set up Richard Turnbull Priority: High Resolved 15/May/24 10:35 AM
IT Help TICKET-12357 Estimate cannot be converted Richard Turnbull Priority: Urgent Resolved 02/May/24 9:39 AM
Support SWPROJECT-2004 Young Adults Student Portal Richard Turnbull Priority: High Resolved 01/May/24 5:02 PM
IT Help TICKET-12304 ML Booking Portal Email Confirmation Template Richard Turnbull Priority: High Resolved 01/May/24 10:31 AM
IT Help TICKET-12343 Update to working on the booking form Richard Turnbull Priority: Urgent Resolved 29/Apr/24 3:14 PM
IT Help TICKET-12301 API access details Brett Talbot Priority: Urgent Resolved 24/Apr/24 1:41 PM
Support SWPROJECT-2091 OPAYO GATEWAY Richard Turnbull Priority: High Resolved 23/Apr/24 3:37 PM
Support SWPROJECT-1461 Payment methods - introduction to Opayo + Swoosh Pay contacts Richard Turnbull Priority: High Resolved 17/Apr/24 1:25 PM
IT Help TICKET-11719 Default school - LSE Off Richard Turnbull Priority: High Resolved 17/Apr/24 1:22 PM
IT Help TICKET-12227 Create YA School Richard Turnbull Priority: Urgent Resolved 17/Apr/24 1:22 PM
IT Help TICKET-12123 Change OBF Location label + specific URL for DL course Richard Turnbull Priority: High Resolved 16/Apr/24 6:01 PM
Support SWPROJECT-2097 Re: Support hours April-June Richard Turnbull Priority: High Resolved 28/Mar/24 2:17 PM
IT Help TICKET-12145 Change to ML assessment test page Richard Turnbull Priority: High Resolved 28/Mar/24 1:18 PM
IT Help TICKET-11689 Picklist on ML booking form Richard Turnbull Priority: High Resolved 28/Mar/24 10:38 AM
Support SWPROJECT-2074 LS-167 YA PCQs Richard Turnbull Priority: Urgent Resolved 28/Mar/24 10:29 AM
Support SWPROJECT-2083 LS-205 - YA Parent Permissions Form Richard Turnbull Priority: High Resolved 27/Mar/24 1:13 PM
IT Help TICKET-12139 Service/classing issue Richard Turnbull Priority: High Resolved 20/Mar/24 1:48 PM
IT Help TICKET-12127 Teacher slot not appearing for ML IT for face-to-face Richard Turnbull Priority: High Resolved 19/Mar/24 4:50 PM
Support SWPROJECT-951 PCQ Reminders Richard Turnbull Priority: High Resolved 12/Mar/24 2:59 PM
IT Help SWPROJECT-1559 FW: FEEDBACK -Change Mid Course Feedback tigger form Monday to Weds Richard Turnbull Priority: High Resolved 12/Mar/24 2:35 PM
IT Help TICKET-12088 YA learner portal emails sent to agent Richard Turnbull Priority: Urgent Resolved 11/Mar/24 10:31 AM
Support SWPROJECT-1909 LS-81 Online IT New OBS Portal requirements Richard Turnbull Priority: High Resolved 11/Mar/24 9:38 AM
IT Help TICKET-10954 Handovers - system message Richard Turnbull Priority: High Resolved 27/Feb/24 2:20 PM
IT Help TICKET-11860 Sandbox Refresh for Vonage Implementation Brett Talbot Priority: High Resolved 27/Feb/24 2:19 PM
IT Help TICKET-11958 Personal details messed up (2 different Accounts) Richard Turnbull Priority: High Resolved 27/Feb/24 2:18 PM
IT Help TICKET-12030 Google Docs Error Richard Turnbull Priority: Critical Resolved 27/Feb/24 10:01 AM
IT Help TICKET-11973 FW: Booking Form with Pre - enhanced domain Richard Turnbull Priority: High Resolved 15/Feb/24 12:06 PM
IT Help TICKET-11968 New Teacher emails as soon as you come back Richard Turnbull Priority: High Resolved 14/Feb/24 9:40 PM
IT Help TICKET-11826 Holidays in Schoolworks Richard Turnbull Priority: High Resolved 14/Feb/24 12:37 PM
IT Help TICKET-11751 API to booking widget - needs attention Brett Talbot Priority: Critical Resolved 14/Feb/24 11:15 AM
IT Help TICKET-11964 Schoolworks | SWPROJECT-1668 | Modern Languages Test – Automatic email with result Richard Turnbull Priority: High Resolved 13/Feb/24 5:26 PM
Support SWPROJECT-1663 2024 Schoolworks Projects Scoping Richard Turnbull Priority: High Resolved 11/Feb/24 10:55 PM
Support SWPROJECT-1929 Fw: Additional Hours Authorisation Richard Turnbull Priority: High Resolved 11/Feb/24 10:54 PM
Support SWPROJECT-1930 Fw: LSE Billing Richard Turnbull Priority: High Resolved 11/Feb/24 10:54 PM
Support SWPROJECT-698 Pardot Tracking Code on the online booking system Brett Talbot Priority: High Resolved 06/Feb/24 6:32 PM
Support SWPROJECT-296 Finance Receipt Notifications Brett Talbot Priority: High Resolved 06/Feb/24 6:29 PM
IT Help TICKET-11909 Adding same course with different dates Richard Turnbull Priority: High Resolved 01/Feb/24 9:16 PM
IT Help TICKET-11771 URGENT: Issue assigning the rooms Richard Turnbull Priority: High Resolved 01/Feb/24 8:58 PM
IT Help TICKET-11653 FW: Pre-course questionnaire Richard Turnbull Priority: High Resolved 01/Feb/24 12:45 PM
IT Help TICKET-11434 FW: Unable to download document in the student portal Richard Turnbull Priority: High Resolved 01/Feb/24 12:45 PM
Support SWPROJECT-1614 content for test completion email Richard Turnbull Priority: High Resolved 25/Jan/24 12:04 PM
Support SWPROJECT-1374 FW: Feedback overview and requested changes April 2023.xlsx Richard Turnbull Priority: High Resolved 25/Jan/24 12:04 PM
Support SWPROJECT-1333 LSE Student Portal Richard Turnbull Priority: High Resolved 25/Jan/24 12:04 PM
IT Help SWPROJECT-1270 New ticket - Accredible integtration Richard Turnbull Priority: High Resolved 25/Jan/24 12:04 PM
Support SWPROJECT-1123 Statuses Catch Up Richard Turnbull Priority: High Resolved 25/Jan/24 12:04 PM
IT Help TICKET-9089 Issue with Online Booking Form - passport details issue? Richard Turnbull Priority: Critical Resolved 25/Jan/24 12:03 PM
Support SWPROJECT-359 Feedback changes with email triggers July 2021 Richard Turnbull Priority: High Resolved 25/Jan/24 12:03 PM
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