Issue Type Key Summary Assignee Priority Status Updated
IT Help TICKET-10442 Error with manual invoicing - AG-010074 Brett Talbot Priority: Urgent Resolved 25/Jan/24 11:45 AM
IT Help TICKET-11601 FW: Mobile test screengrab Richard Turnbull Priority: High Resolved 24/Jan/24 3:24 PM
IT Help TICKET-11869 New report - contact details - students here This Week Brett Talbot Priority: Urgent Resolved 22/Jan/24 10:04 PM
IT Help TICKET-11847 Modern Language: Teacher view Richard Turnbull Priority: High Resolved 17/Jan/24 5:30 PM
IT Help TICKET-11817 Changing text from 'Bank Transfer' to 'Invoice' in Online Booking Form payment section Richard Turnbull Priority: High Resolved 16/Jan/24 9:29 AM
IT Help TICKET-11737 Course code not picking prices/not showing in the system Richard Turnbull Priority: High Resolved 15/Jan/24 9:36 AM
IT Help TICKET-11733 Services and classing Richard Turnbull Priority: High Resolved 18/Dec/23 10:16 AM
IT Help TICKET-11734 URGENT: Impossible to allocate Teachers Brett Talbot Priority: Urgent Resolved 17/Dec/23 8:27 PM
IT Help TICKET-11055 Error with downloading learner report - special character รถ Richard Turnbull Priority: High Resolved 16/Dec/23 1:11 PM
IT Help TICKET-10948 Error for account activation (ST-93721) - Billing City too large Richard Turnbull Priority: Urgent Resolved 16/Dec/23 1:11 PM
IT Help TICKET-10658 email address not correct Richard Turnbull Priority: High Resolved 16/Dec/23 1:10 PM
IT Help TICKET-10834 Comment in Passport section Richard Turnbull Priority: High Resolved 16/Dec/23 1:10 PM
IT Help TICKET-10445 Can you please unlock this account? Thanks EOM Richard Turnbull Priority: High Resolved 16/Dec/23 1:10 PM
IT Help TICKET-10315 Alumni field on account in Salesforce enquiry Richard Turnbull Priority: Urgent Resolved 16/Dec/23 1:10 PM
IT Help TICKET-11278 URGENT - Online Booking Form not working Brett Talbot Priority: Critical Resolved 16/Dec/23 1:10 PM
IT Help TICKET-10947 Urgent - Browser issues for online booking form Fran Mico Priority: Urgent Resolved 16/Dec/23 1:10 PM
IT Help TICKET-10678 Problem with the Classing Screen - Students in Class displaying all current/future students Richard Turnbull Priority: High Resolved 16/Dec/23 1:09 PM
IT Help TICKET-10443 Error Description: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 0064J00000LHD7j: [] Richard Turnbull Priority: High Resolved 16/Dec/23 1:09 PM
IT Help TICKET-10463 Urgent! account balances not showing Brett Talbot Priority: Urgent Resolved 16/Dec/23 1:09 PM
IT Help TICKET-10820 Trustpilot Richard Turnbull Priority: High Resolved 16/Dec/23 1:08 PM
IT Help TICKET-11706 ML-Urgent - wrong pricetag on courses Brett Talbot Priority: Critical Resolved 16/Dec/23 1:08 PM
IT Help TICKET-10679 Holidays not showing on classing screen Brett Talbot Priority: High Resolved 16/Dec/23 1:08 PM
IT Help TICKET-10326 FW: Pre-Course Questionnaire Reminder Richard Turnbull Priority: High Resolved 16/Dec/23 1:08 PM
IT Help TICKET-10877 Cannot allocate receipt Brett Talbot Priority: Urgent Resolved 16/Dec/23 1:07 PM
Bug TICKET-10762 Booking form not sending through details Brett Talbot Priority: Urgent Resolved 16/Dec/23 1:07 PM
IT Help TICKET-11672 Bank a/c set up for ML Brett Talbot Priority: High Resolved 16/Dec/23 1:07 PM
IT Help TICKET-10661 Alumni flow broken - need a resolution Brett Talbot Priority: Urgent Resolved 16/Dec/23 1:06 PM
IT Help TICKET-10419 Additional CRM user - reconcile LSE Sales Cloud Licensing Brett Talbot Priority: High Resolved 16/Dec/23 1:05 PM
IT Help TICKET-10770 2 x data fields to be synched with Pardot Brett Talbot Priority: High Resolved 16/Dec/23 1:02 PM
Support SWPROJECT-1227 RE: Schoolworks Project Meeting Update Richard Turnbull Priority: High Resolved 16/Dec/23 1:02 PM
Support SWPROJECT-1466 Cleaning up Nationality fields + options in online booking form Richard Turnbull Priority: High Resolved 16/Dec/23 1:01 PM
Support SWPROJECT-1294 New IT Teacher Scheduling Testing - Assignment and Schools Issue Brett Talbot Priority: High Resolved 16/Dec/23 1:00 PM
Task SWPROJECT-1282 Accredible & The London School of English - digital accreditations Brett Talbot Priority: High Resolved 16/Dec/23 1:00 PM
IT Help TICKET-11634 service wrong end date to be fixed Richard Turnbull Priority: Urgent Resolved 13/Dec/23 4:54 PM
IT Help TICKET-11664 double classed issue Richard Turnbull Priority: High Resolved 30/Nov/23 12:23 PM
IT Help TICKET-11647 Classing and Class page for ML issues Richard Turnbull Priority: Urgent Resolved 29/Nov/23 4:12 PM
IT Help TICKET-11640 Young adults not showing Richard Turnbull Priority: Urgent Resolved 28/Nov/23 10:32 AM
IT Help TICKET-11638 Emails not going through Richard Turnbull Priority: Urgent Resolved 24/Nov/23 12:58 PM
Support SWPROJECT-1655 FW: 'How did you find us?' field feeding in to Account Engagement Richard Turnbull Priority: High Resolved 21/Nov/23 9:39 PM
IT Help TICKET-11635 service on booking confirmation Richard Turnbull Priority: Urgent Resolved 20/Nov/23 8:34 PM
IT Help TICKET-11626 Finance Promotion Codes Richard Turnbull Priority: High Resolved 15/Nov/23 4:22 PM
IT Help TICKET-11581 Documents cannot be created Richard Turnbull Priority: High Resolved 13/Nov/23 12:54 PM
IT Help TICKET-11610 YA Booking Portal Links Richard Turnbull Priority: Urgent Resolved 13/Nov/23 11:07 AM
IT Help SWPROJECT-1550 ML Italian - Online Test Richard Turnbull Priority: High Resolved 01/Nov/23 3:04 PM
Support SWPROJECT-1565 ML Course Code & Dates set-up template Richard Turnbull Priority: Urgent Resolved 20/Oct/23 10:19 AM
IT Help TICKET-11490 Course code - OL IT 2:1 Richard Turnbull Priority: Urgent Resolved 18/Oct/23 4:07 PM
IT Help TICKET-10942 Levels being updated incorrectly on schoolworks for returning students on new courses. Richard Turnbull Priority: High Resolved 17/Oct/23 11:36 AM
IT Help TICKET-10702 Classing screen placement pop up issues Richard Turnbull Priority: High Resolved 17/Oct/23 11:36 AM
IT Help TICKET-10951 QQ re Booking Status Picklist Richard Turnbull Priority: High Resolved 17/Oct/23 11:34 AM
IT Help TICKET-10779 Updating Lead Email templates Richard Turnbull Priority: High Resolved 17/Oct/23 11:25 AM
IT Help TICKET-11344 Booking Form Error - Balance Payment Methods Richard Turnbull Priority: Urgent Resolved 17/Oct/23 11:24 AM
IT Help TICKET-10821 Service Display Name Update Richard Turnbull Priority: High Resolved 13/Oct/23 4:17 PM
Support SWPROJECT-1572 Salesforce Switch to Enhanced Domains - LSE Richard Turnbull Priority: Urgent Resolved 13/Oct/23 2:41 PM
IT Help TICKET-11459 Salesforce - New User setup please (Simon Ward) Richard Turnbull Priority: Urgent Resolved 11/Oct/23 10:41 AM
IT Help TICKET-11448 Service Item page not appearing on Online Booking Form for certain courses Richard Turnbull Priority: Urgent Resolved 06/Oct/23 10:20 AM
Support SWPROJECT-1467 Restaurant Pass - deactivate + improve Sundry functionality Richard Turnbull Priority: Urgent Resolved 29/Sep/23 4:06 PM
Support SWPROJECT-1087 Adding Compulsory Weekly Restaurant Pass - Online Booking Portal Richard Turnbull Priority: High Resolved 29/Sep/23 9:33 AM
IT Help TICKET-1562 London School Portal Updates Brett Talbot Priority: High Resolved 24/Sep/23 8:41 PM
IT Help TICKET-11405 Online Booking Portal - change default Status to Processing Richard Turnbull Priority: Urgent Resolved 22/Sep/23 12:51 PM
IT Help TICKET-11404 LSE Commission Overrides Richard Turnbull Priority: Urgent Resolved 22/Sep/23 12:23 PM
IT Help TICKET-11402 Finance Promotions through the Online Booking System Richard Turnbull Priority: High Resolved 22/Sep/23 9:49 AM
IT Help TICKET-11401 Vincent House - Invoice line not appearing for 2024 Richard Turnbull Priority: Urgent Resolved 22/Sep/23 9:33 AM
IT Help TICKET-11398 Emergency Contact English Speaker - map from Enquiry to Account Richard Turnbull Priority: Urgent Resolved 21/Sep/23 5:57 PM
IT Help TICKET-10810 Adding options to Nationality + Gender for booking form Richard Turnbull Priority: High Resolved 21/Sep/23 1:57 PM
IT Help TICKET-11390 FW: FEEDBACK - Feedback Option SW notes Richard Turnbull Priority: High Resolved 21/Sep/23 11:52 AM
IT Help TICKET-11393 FW: FEEDBACK - Adding 2 questions to the Final Feedback Richard Turnbull Priority: High Resolved 20/Sep/23 10:14 PM
IT Help TICKET-11392 FW: FEEDBACK - Can we change Q3 on Mid-Course Feedback ? Richard Turnbull Priority: High Resolved 20/Sep/23 4:42 PM
IT Help TICKET-11394 FW: FEEDBACK - Low Score alerts Richard Turnbull Priority: High Resolved 20/Sep/23 4:32 PM
IT Help TICKET-11395 OL IT Reports - Assigned trainer Richard Turnbull Priority: High Resolved 20/Sep/23 4:26 PM
IT Help TICKET-11360 Schoolwork Training for Peter Richard Turnbull Priority: High Resolved 18/Sep/23 3:30 PM
IT Help TICKET-11375 FW: Report results (Mid Course Feedback NEW - This Week) Richard Turnbull Priority: Urgent Resolved 15/Sep/23 9:13 AM
IT Help TICKET-11366 FW: Enquiry Form Alert Richard Turnbull Priority: Urgent Resolved 13/Sep/23 3:24 PM
IT Help TICKET-11300 New SW licence needed - Giacomo Fabbrini Richard Turnbull Priority: High Resolved 08/Sep/23 2:52 PM
IT Help TICKET-11313 User account creation - Gabriel Moreira and Peter Bures Richard Turnbull Priority: Urgent Resolved 08/Sep/23 2:48 PM
IT Help TICKET-11156 Adding 'Country' to Emergency Contact section of online booking form Richard Turnbull Priority: High Resolved 06/Sep/23 2:01 PM
Support SWPROJECT-1538 Enquiry Form fields Richard Turnbull Priority: Critical Resolved 04/Sep/23 1:42 PM
IT Help TICKET-11309 Additional eflex bundles Richard Turnbull Priority: Urgent Resolved 31/Aug/23 9:59 AM
IT Help TICKET-11305 Teacher and Learner Portals - Check Richard Turnbull Priority: Critical Resolved 30/Aug/23 9:23 PM
IT Help TICKET-11310 Fwd: 'book your course' redirect page Richard Turnbull Priority: High Resolved 29/Aug/23 3:45 PM
IT Help TICKET-11268 New SW licence needed - lee.hawkes@londonschool.com Richard Turnbull Priority: High Resolved 29/Aug/23 3:31 PM
IT Help TICKET-11285 Student online portal link re-activation Fran Mico Priority: High Resolved 29/Aug/23 2:13 PM
IT Help TICKET-11297 please unlock - thanks Richard Turnbull Priority: Urgent Resolved 29/Aug/23 11:40 AM
IT Help TICKET-11287 Coursesteam permissions Brett Talbot Priority: High Resolved 24/Aug/23 3:45 PM
IT Help TICKET-11152 Adding CEFR info to level drop down in booking form Richard Turnbull Priority: High Resolved 21/Aug/23 10:10 AM
IT Help TICKET-11151 Adding Vincent House room types to online booking form Richard Turnbull Priority: High Resolved 16/Aug/23 1:39 PM
IT Help TICKET-11150 Booking more than one course type within a week Richard Turnbull Priority: High Resolved 16/Aug/23 1:35 PM
IT Help TICKET-11264 Holiday Comments Button Missing Richard Turnbull Priority: High Resolved 16/Aug/23 9:54 AM
IT Help TICKET-11265 RE: Schoolworks | SWPROJECT-1456 | Eflex Integration Communications Priority: High Resolved 15/Aug/23 5:08 PM
IT Help TICKET-11226 Final/Mid Course Feedback NEW Monitoring Richard Turnbull Priority: High Resolved 14/Aug/23 10:48 AM
IT Help TICKET-11246 Editing Learner Portal Content Richard Turnbull Priority: Urgent Resolved 08/Aug/23 1:01 PM
IT Help TICKET-11245 Add Teacher to Feedback Reports Richard Turnbull Priority: Urgent Resolved 08/Aug/23 12:59 PM
IT Help TICKET-11229 Editing Learner Portal Content - Training Richard Turnbull Priority: High Resolved 08/Aug/23 12:57 PM
IT Help TICKET-10578 PCQs - current configuration queries/add to IT Services Richard Turnbull Priority: High Resolved 04/Aug/23 3:22 PM
IT Help TICKET-11236 PCQs not being pushed for IT-30 code Richard Turnbull Priority: Urgent Resolved 04/Aug/23 3:20 PM
Support SWPROJECT-1499 FW: Low Score Alert on Mid Course Feedback - Shaheen Alsharif Richard Turnbull Priority: Urgent Resolved 01/Aug/23 3:08 PM
IT Help TICKET-11178 Copy Dates From for Service Dates Error Richard Turnbull Priority: High Resolved 21/Jul/23 2:17 PM
Support SWPROJECT-1415 Eflex Integration - update 150623 Brett Talbot Priority: High Resolved 19/Jul/23 2:01 PM
Support SWPROJECT-1235 eFlex Integration - new API details Brett Talbot Priority: Medium Resolved 19/Jul/23 2:01 PM
Support SWPROJECT-1404 FW: eFlex Integration - update 050623 Brett Talbot Priority: High Resolved 19/Jul/23 2:00 PM
IT Help TICKET-9407 Aircall Dashboard Brett Talbot Priority: High Resolved 20/Jun/23 10:18 PM
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