|
TICKET-10690
|
Finance Support Meeting
|
Brett Talbot
|
|
Resolved
|
18/Jul/24 11:08 AM
|
|
TICKET-10689
|
LSE Archive Debtors - 31/12/2022
|
Brett Talbot
|
|
Resolved
|
05/Apr/23 1:03 PM
|
|
TICKET-10679
|
Holidays not showing on classing screen
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:08 PM
|
|
TICKET-10678
|
Problem with the Classing Screen - Students in Class displaying all current/future students
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:09 PM
|
|
TICKET-10661
|
Alumni flow broken - need a resolution
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:06 PM
|
|
TICKET-10660
|
Debtors Report problems
|
Brett Talbot
|
|
Resolved
|
05/Apr/23 1:02 PM
|
|
TICKET-10658
|
email address not correct
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:10 PM
|
|
SWPROJECT-1294
|
New IT Teacher Scheduling Testing - Assignment and Schools Issue
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:00 PM
|
|
SWPROJECT-1282
|
Accredible & The London School of English - digital accreditations
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:00 PM
|
|
TICKET-10598
|
RE: File access - The London School of English
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:46 AM
|
|
SWPROJECT-1275
|
Valuetext
|
Brett Talbot
|
|
Resolved
|
17/Jul/24 11:08 AM
|
|
TICKET-10578
|
PCQs - current configuration queries/add to IT Services
|
Richard Turnbull
|
|
Resolved
|
04/Aug/23 3:22 PM
|
|
SWPROJECT-1270
|
New ticket - Accredible integtration
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 12:04 PM
|
|
TICKET-10536
|
Days until last course/next course scheduled batch flows
|
Brett Talbot
|
|
Resolved
|
23/Apr/23 8:45 PM
|
|
TICKET-10482
|
RE: SWPROJECT-1227 RE: Schoolworks Project Meeting Update
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:47 AM
|
|
SWPROJECT-1235
|
eFlex Integration - new API details
|
Brett Talbot
|
|
Resolved
|
19/Jul/23 2:01 PM
|
|
SWPROJECT-1232
|
Student Portal - Switch to Lightning (LS-68)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 12:03 PM
|
|
TICKET-10463
|
Urgent! account balances not showing
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:09 PM
|
|
TICKET-10451
|
URGENT - IT code finance balances not working properly now
|
Brett Talbot
|
|
Resolved
|
05/Apr/23 12:29 PM
|
|
TICKET-10445
|
Can you please unlock this account? Thanks EOM
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:10 PM
|
|
TICKET-10443
|
Error Description: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 0064J00000LHD7j: []
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:09 PM
|
|
TICKET-10442
|
Error with manual invoicing - AG-010074
|
Brett Talbot
|
|
Resolved
|
25/Jan/24 11:45 AM
|
|
SWPROJECT-1227
|
RE: Schoolworks Project Meeting Update
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:02 PM
|
|
TICKET-10428
|
RE: Quick Update/Questions - Missing Organisation on Schools
|
Brett Talbot
|
|
Resolved
|
21/Feb/23 2:22 PM
|
|
TICKET-10424
|
Unable to post payments/finance balance 0
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:48 AM
|
|
TICKET-10423
|
Error You don't have access to any organisation/finance balance 0
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:45 AM
|
|
TICKET-10419
|
Additional CRM user - reconcile LSE Sales Cloud Licensing
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:05 PM
|
|
TICKET-10391
|
Trustpilot email - copy request
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10390
|
Weekly Feedback for Individual Tuition Courses
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:49 AM
|
|
TICKET-10367
|
Issues with course bundles disappearing in eFlex
|
Brett Talbot
|
|
Resolved
|
18/Jul/24 10:25 AM
|
|
TICKET-10339
|
Tracking bookings - Google Tag Manager
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:48 AM
|
|
TICKET-10326
|
FW: Pre-Course Questionnaire Reminder
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:08 PM
|
|
SWPROJECT-1150
|
RE: Learncube API Access
|
Brett Talbot
|
|
Resolved
|
10/Feb/23 6:05 PM
|
|
TICKET-10315
|
Alumni field on account in Salesforce enquiry
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:10 PM
|
|
SWPROJECT-1271
|
Scheduling function on the Trainer Portal (LS-85)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 12:02 PM
|
|
TICKET-10294
|
SPE codes and learner plans
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:47 AM
|
|
TICKET-10271
|
Access to the Accreditation Documents on Google Docs
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
SWPROJECT-1123
|
Statuses Catch Up
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 12:04 PM
|
|
TICKET-10259
|
Schoolworks Pardot integration - 30 mins briefing needed
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10234
|
account balance
|
Brett Talbot
|
|
Resolved
|
06/Mar/23 9:57 PM
|
|
TICKET-10233
|
RE: Pardot Schoolworks Integration Call/Documentation
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10232
|
RE: Automated Course Cancelled Emails
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10227
|
Receipt cannot be created at this time - please check
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10213
|
Can't process payment - overpayment
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
SWPROJECT-1087
|
Adding Compulsory Weekly Restaurant Pass - Online Booking Portal
|
Richard Turnbull
|
|
Resolved
|
29/Sep/23 9:33 AM
|
|
TICKET-10170
|
URGENT: SFDC Expiring Certificate Notification
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:35 PM
|
|
TICKET-10165
|
Booking Form Automatically Adds Lunches
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10159
|
please unlock - thanks (Nicolas Dubar)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10147
|
Leads queue issues
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
TICKET-10143
|
Shopping cart not working
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
SWPROJECT-1041
|
Re: Salesforce workflows - Aircall
|
Brett Talbot
|
|
Resolved
|
20/Jun/23 10:14 PM
|
|
SWPROJECT-1025
|
Statuses project - including Auto-Complete
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 12:03 PM
|
|
TICKET-10090
|
FW: Leaving Report problem
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10059
|
Issues with downloading learner reports/PCQs/login
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10041
|
balance not shown - FAB update
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10040
|
Leaving Report problem
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10032
|
Issues with PCQ - not automatically allocated
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10028
|
Salesforce Pardot connection errors
|
Brett Talbot
|
|
Resolved
|
05/Sep/22 1:51 PM
|
|
TICKET-10022
|
Pre-Course Questionnaires not triggered for Online IT
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:46 AM
|
|
TICKET-10018
|
PCQ emails - internal completed notification emails
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10012
|
RE: SFDC Expiring Certificate Notification
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:35 PM
|
|
TICKET-10009
|
Re: Pls investigate if our online booking tool is working
|
Brett Talbot
|
|
Resolved
|
09/Feb/23 10:50 AM
|
|
SWPROJECT-954
|
Student Portal Login report
|
Brett Talbot
|
|
Resolved
|
16/Aug/22 11:05 AM
|
|
SWPROJECT-951
|
PCQ Reminders
|
Richard Turnbull
|
|
Resolved
|
12/Mar/24 2:59 PM
|
|
TICKET-9982
|
FW: Student tech issue with downloading Final Report
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9952
|
Pre-Course Questionnaire notification emails
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
SWPROJECT-932
|
Calendly integration with Salesforce
|
Brett Talbot
|
|
Resolved
|
17/Jul/24 11:08 AM
|
|
TICKET-9944
|
Please unlock StudyDIY Co Ltd (AG-007338)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9922
|
Re: Were there problems with our online booking engine yesterday afternoon/early evening?
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9919
|
London School Data housekeeping
|
Brett Talbot
|
|
Resolved
|
09/Feb/23 10:51 AM
|
|
TICKET-9916
|
RE: Utilisation Statistics
|
|
|
Resolved
|
12/Jul/22 11:16 PM
|
|
TICKET-9914
|
RE: Utilisation Statistics
|
|
|
Resolved
|
12/Jul/22 11:15 PM
|
|
TICKET-9913
|
RE: Utilisation Statistics
|
|
|
Resolved
|
12/Jul/22 11:15 PM
|
|
TICKET-9912
|
'Default School' HPG value
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
TICKET-9911
|
Salesforce field "Course(s) Required" - data type change / or editing permissions
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
TICKET-9835
|
LSE PCQ updates
|
Brett Talbot
|
|
Resolved
|
06/Mar/23 10:00 PM
|
|
TICKET-9819
|
Re: Aircall Salesforce Metrics
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:37 PM
|
|
TICKET-9800
|
Thomas Frei (ST-91728) - No EDIT function anymore
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9795
|
Virtual certificates for online IT
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9776
|
Error with converting Enquiry - New Referrer field requested
|
Brett Talbot
|
|
Resolved
|
15/Aug/22 5:30 PM
|
|
SWPROJECT-821
|
Schoolworks online booking field
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 12:03 PM
|
|
TICKET-9754
|
Week numbering
|
Brett Talbot
|
|
Resolved
|
06/Mar/23 10:00 PM
|
|
TICKET-9731
|
Aircall Client - London School of English Salesforce Automated Workflows
|
Brett Talbot
|
|
Resolved
|
20/Jun/23 10:13 PM
|
|
TICKET-9725
|
zero balance on account (ST-92073)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9721
|
Receipt cannot be created
|
Brett Talbot
|
|
Resolved
|
15/Aug/22 7:08 PM
|
|
SWPROJECT-931
|
Learner Plans - help needed please
|
Brett Talbot
|
|
Resolved
|
27/Jul/22 4:27 PM
|
|
TICKET-9707
|
zero balance
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9704
|
Aircall meeting recap
|
Brett Talbot
|
|
Resolved
|
15/Aug/22 9:16 PM
|
|
TICKET-9703
|
Creating channel request
|
Brett Talbot
|
|
Resolved
|
15/May/22 8:17 AM
|
|
TICKET-9701
|
Lead Assignment Rule not working (URGENT)
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:35 PM
|
|
TICKET-9672
|
Error - Booking End Date is outside the Fiscal Years configured
|
|
|
Resolved
|
22/Apr/22 5:50 PM
|
|
TICKET-9669
|
Aircall integration issues
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
SWPROJECT-710
|
Aircall integration adjustment
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 4:45 PM
|
|
TICKET-9668
|
NEW classroom on Classing Screen
|
Brett Talbot
|
|
Resolved
|
22/Apr/22 5:55 PM
|
|
SWPROJECT-698
|
Pardot Tracking Code on the online booking system
|
Brett Talbot
|
|
Resolved
|
06/Feb/24 6:32 PM
|
|
SWPROJECT-697
|
Abandoned online bookings and Pardot
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 4:44 PM
|
|
TICKET-9643
|
Unable to post payment on ST-91879
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
SWPROJECT-675
|
Re: Sharing Rules for TLSE
|
Brett Talbot
|
|
Resolved
|
10/Feb/23 5:53 PM
|
|
TICKET-9571
|
Unable to schedule some lessons on LSE scheduling screen
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 4:46 PM
|
|
TICKET-9549
|
Salesforce license for diogo.pereira@oegen.co.uk
|
|
|
Resolved
|
14/Mar/22 9:01 AM
|