Issue Type Key Summary Assignee Priority Status Updated
IT Help TICKET-12604 Postmark DKIM Configuration Richard Turnbull Priority: High Resolved 01/Jul/24 4:03 PM
IT Help TICKET-12552 Post Course Email Richard Turnbull Priority: High Resolved 17/Jul/24 9:31 AM
IT Help TICKET-12536 Rewording for our Booking page Richard Turnbull Priority: High Resolved 17/Jun/24 1:58 PM
IT Help TICKET-12526 Individual Tuition Notification Richard Turnbull Priority: Urgent Resolved 19/Jun/24 4:45 PM
IT Help TICKET-12492 Re: Schoolworks Upgrade Today at 4pm Richard Turnbull Priority: High Resolved 11/Jul/24 10:02 AM
IT Help TICKET-12481 FW: Summer '24 Release 1 Week Notification Richard Turnbull Priority: High Resolved 03/Jun/24 4:59 PM
IT Help TICKET-12469 Enquiry - Enrolment issue Richard Turnbull Priority: Urgent Resolved 16/Jul/24 3:11 PM
IT Help TICKET-12460 FW: Action needed to keep taking payments Richard Turnbull Priority: Urgent Resolved 11/Jun/24 3:37 PM
IT Help TICKET-12459 Online Payment issue Richard Turnbull Priority: Urgent Resolved 16/Jul/24 3:10 PM
IT Help TICKET-12458 Learner Portal Builder - Picture Access Richard Turnbull Priority: High Resolved 28/May/24 4:51 PM
IT Help TICKET-12451 Final Feedback Spreadsheet Richard Turnbull Priority: High Resolved 28/May/24 2:39 PM
IT Help TICKET-12444 ML Online Group Class Lessons not created Richard Turnbull Priority: High Resolved 28/May/24 8:53 AM
IT Help TICKET-12415 Young Learners Portal Builder Permissions Richard Turnbull Priority: Urgent Resolved 15/May/24 4:57 PM
IT Help TICKET-12399 new user set up Richard Turnbull Priority: High Resolved 15/May/24 10:35 AM
IT Help TICKET-12357 Estimate cannot be converted Richard Turnbull Priority: Urgent Resolved 02/May/24 9:39 AM
IT Help TICKET-12343 Update to working on the booking form Richard Turnbull Priority: Urgent Resolved 29/Apr/24 3:14 PM
IT Help TICKET-12304 ML Booking Portal Email Confirmation Template Richard Turnbull Priority: High Resolved 01/May/24 10:31 AM
IT Help TICKET-12292 ML Individual Tuition - Location option Richard Turnbull Priority: High Resolved 05/Jun/24 9:22 AM
IT Help TICKET-12290 ML Group classes - Confirmation emails for online courses Richard Turnbull Priority: High Resolved 05/Jun/24 9:23 AM
IT Help TICKET-12289 ML Group classes - Remove Emergency contact details for online courses Richard Turnbull Priority: High Resolved 05/Jun/24 9:21 AM
IT Help TICKET-12227 Create YA School Richard Turnbull Priority: Urgent Resolved 17/Apr/24 1:22 PM
IT Help TICKET-12145 Change to ML assessment test page Richard Turnbull Priority: High Resolved 28/Mar/24 1:18 PM
IT Help TICKET-12139 Service/classing issue Richard Turnbull Priority: High Resolved 20/Mar/24 1:48 PM
IT Help TICKET-12127 Teacher slot not appearing for ML IT for face-to-face Richard Turnbull Priority: High Resolved 19/Mar/24 4:50 PM
IT Help TICKET-12123 Change OBF Location label + specific URL for DL course Richard Turnbull Priority: High Resolved 16/Apr/24 6:01 PM
IT Help TICKET-12088 YA learner portal emails sent to agent Richard Turnbull Priority: Urgent Resolved 11/Mar/24 10:31 AM
IT Help TICKET-12030 Google Docs Error Richard Turnbull Priority: Critical Resolved 27/Feb/24 10:01 AM
IT Help TICKET-11973 FW: Booking Form with Pre - enhanced domain Richard Turnbull Priority: High Resolved 15/Feb/24 12:06 PM
IT Help TICKET-11968 New Teacher emails as soon as you come back Richard Turnbull Priority: High Resolved 14/Feb/24 9:40 PM
IT Help TICKET-11964 Schoolworks | SWPROJECT-1668 | Modern Languages Test – Automatic email with result Richard Turnbull Priority: High Resolved 13/Feb/24 5:26 PM
IT Help TICKET-11958 Personal details messed up (2 different Accounts) Richard Turnbull Priority: High Resolved 27/Feb/24 2:18 PM
IT Help TICKET-11909 Adding same course with different dates Richard Turnbull Priority: High Resolved 01/Feb/24 9:16 PM
IT Help TICKET-11847 Modern Language: Teacher view Richard Turnbull Priority: High Resolved 17/Jan/24 5:30 PM
IT Help TICKET-11826 Holidays in Schoolworks Richard Turnbull Priority: High Resolved 14/Feb/24 12:37 PM
IT Help TICKET-11817 Changing text from 'Bank Transfer' to 'Invoice' in Online Booking Form payment section Richard Turnbull Priority: High Resolved 16/Jan/24 9:29 AM
IT Help TICKET-11782 Test webpage issue Richard Turnbull Priority: High Resolved 25/Jan/24 11:56 AM
IT Help TICKET-11771 URGENT: Issue assigning the rooms Richard Turnbull Priority: High Resolved 01/Feb/24 8:58 PM
IT Help TICKET-11738 duplicate account issue Richard Turnbull Priority: High Resolved 25/Jan/24 11:56 AM
IT Help TICKET-11737 Course code not picking prices/not showing in the system Richard Turnbull Priority: High Resolved 15/Jan/24 9:36 AM
IT Help TICKET-11733 Services and classing Richard Turnbull Priority: High Resolved 18/Dec/23 10:16 AM
IT Help TICKET-11722 Urgent: Invoice error Richard Turnbull Priority: High Resolved 25/Jan/24 11:55 AM
IT Help TICKET-11719 Default school - LSE Off Richard Turnbull Priority: High Resolved 17/Apr/24 1:22 PM
IT Help TICKET-11689 Picklist on ML booking form Richard Turnbull Priority: High Resolved 28/Mar/24 10:38 AM
IT Help TICKET-11664 double classed issue Richard Turnbull Priority: High Resolved 30/Nov/23 12:23 PM
IT Help TICKET-11655 Projects & small items Richard Turnbull Priority: High Resolved 25/Jan/24 11:55 AM
IT Help TICKET-11653 FW: Pre-course questionnaire Richard Turnbull Priority: High Resolved 01/Feb/24 12:45 PM
IT Help TICKET-11652 Student Portal Issue Richard Turnbull Priority: Urgent Resolved 16/Jul/24 10:47 PM
IT Help TICKET-11647 Classing and Class page for ML issues Richard Turnbull Priority: Urgent Resolved 29/Nov/23 4:12 PM
IT Help TICKET-11640 Young adults not showing Richard Turnbull Priority: Urgent Resolved 28/Nov/23 10:32 AM
IT Help TICKET-11638 Emails not going through Richard Turnbull Priority: Urgent Resolved 24/Nov/23 12:58 PM
IT Help TICKET-11635 service on booking confirmation Richard Turnbull Priority: Urgent Resolved 20/Nov/23 8:34 PM
IT Help TICKET-11634 service wrong end date to be fixed Richard Turnbull Priority: Urgent Resolved 13/Dec/23 4:54 PM
IT Help TICKET-11626 Finance Promotion Codes Richard Turnbull Priority: High Resolved 15/Nov/23 4:22 PM
IT Help TICKET-11610 YA Booking Portal Links Richard Turnbull Priority: Urgent Resolved 13/Nov/23 11:07 AM
IT Help TICKET-11601 FW: Mobile test screengrab Richard Turnbull Priority: High Resolved 24/Jan/24 3:24 PM
IT Help TICKET-11581 Documents cannot be created Richard Turnbull Priority: High Resolved 13/Nov/23 12:54 PM
IT Help TICKET-11561 Alexandre Guerrero Martins (ST-94341) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]] Richard Turnbull Priority: High Resolved 16/Jul/24 10:46 PM
IT Help TICKET-11513 School Holiday - Not applied to Restaurant Pass on Portal Richard Turnbull Priority: Urgent Resolved 25/Jan/24 11:56 AM
IT Help TICKET-11490 Course code - OL IT 2:1 Richard Turnbull Priority: Urgent Resolved 18/Oct/23 4:07 PM
IT Help TICKET-11488 RE: Further Information Required Richard Turnbull Priority: High Resolved 25/Jan/24 11:56 AM
IT Help TICKET-11459 Salesforce - New User setup please (Simon Ward) Richard Turnbull Priority: Urgent Resolved 11/Oct/23 10:41 AM
IT Help TICKET-11448 Service Item page not appearing on Online Booking Form for certain courses Richard Turnbull Priority: Urgent Resolved 06/Oct/23 10:20 AM
IT Help TICKET-11434 FW: Unable to download document in the student portal Richard Turnbull Priority: High Resolved 01/Feb/24 12:45 PM
IT Help TICKET-11405 Online Booking Portal - change default Status to Processing Richard Turnbull Priority: Urgent Resolved 22/Sep/23 12:51 PM
IT Help TICKET-11404 LSE Commission Overrides Richard Turnbull Priority: Urgent Resolved 22/Sep/23 12:23 PM
IT Help TICKET-11402 Finance Promotions through the Online Booking System Richard Turnbull Priority: High Resolved 22/Sep/23 9:49 AM
IT Help TICKET-11401 Vincent House - Invoice line not appearing for 2024 Richard Turnbull Priority: Urgent Resolved 22/Sep/23 9:33 AM
IT Help TICKET-11398 Emergency Contact English Speaker - map from Enquiry to Account Richard Turnbull Priority: Urgent Resolved 21/Sep/23 5:57 PM
IT Help TICKET-11395 OL IT Reports - Assigned trainer Richard Turnbull Priority: High Resolved 20/Sep/23 4:26 PM
IT Help TICKET-11394 FW: FEEDBACK - Low Score alerts Richard Turnbull Priority: High Resolved 20/Sep/23 4:32 PM
IT Help TICKET-11393 FW: FEEDBACK - Adding 2 questions to the Final Feedback Richard Turnbull Priority: High Resolved 20/Sep/23 10:14 PM
IT Help TICKET-11392 FW: FEEDBACK - Can we change Q3 on Mid-Course Feedback ? Richard Turnbull Priority: High Resolved 20/Sep/23 4:42 PM
IT Help TICKET-11390 FW: FEEDBACK - Feedback Option SW notes Richard Turnbull Priority: High Resolved 21/Sep/23 11:52 AM
IT Help TICKET-11375 FW: Report results (Mid Course Feedback NEW - This Week) Richard Turnbull Priority: Urgent Resolved 15/Sep/23 9:13 AM
IT Help TICKET-11366 FW: Enquiry Form Alert Richard Turnbull Priority: Urgent Resolved 13/Sep/23 3:24 PM
IT Help TICKET-11360 Schoolwork Training for Peter Richard Turnbull Priority: High Resolved 18/Sep/23 3:30 PM
IT Help TICKET-11344 Booking Form Error - Balance Payment Methods Richard Turnbull Priority: Urgent Resolved 17/Oct/23 11:24 AM
IT Help TICKET-11339 URGENT - Test Portal not working Richard Turnbull Priority: Critical Resolved 25/Jan/24 11:56 AM
IT Help TICKET-11316 Homestay batch payment Richard Turnbull Priority: High Resolved 25/Jan/24 11:56 AM
IT Help TICKET-11313 User account creation - Gabriel Moreira and Peter Bures Richard Turnbull Priority: Urgent Resolved 08/Sep/23 2:48 PM
IT Help TICKET-11310 Fwd: 'book your course' redirect page Richard Turnbull Priority: High Resolved 29/Aug/23 3:45 PM
IT Help TICKET-11309 Additional eflex bundles Richard Turnbull Priority: Urgent Resolved 31/Aug/23 9:59 AM
IT Help TICKET-11305 Teacher and Learner Portals - Check Richard Turnbull Priority: Critical Resolved 30/Aug/23 9:23 PM
IT Help TICKET-11300 New SW licence needed - Giacomo Fabbrini Richard Turnbull Priority: High Resolved 08/Sep/23 2:52 PM
IT Help TICKET-11297 please unlock - thanks Richard Turnbull Priority: Urgent Resolved 29/Aug/23 11:40 AM
IT Help TICKET-11268 New SW licence needed - lee.hawkes@londonschool.com Richard Turnbull Priority: High Resolved 29/Aug/23 3:31 PM
IT Help TICKET-11264 Holiday Comments Button Missing Richard Turnbull Priority: High Resolved 16/Aug/23 9:54 AM
IT Help TICKET-11246 Editing Learner Portal Content Richard Turnbull Priority: Urgent Resolved 08/Aug/23 1:01 PM
IT Help TICKET-11245 Add Teacher to Feedback Reports Richard Turnbull Priority: Urgent Resolved 08/Aug/23 12:59 PM
IT Help TICKET-11236 PCQs not being pushed for IT-30 code Richard Turnbull Priority: Urgent Resolved 04/Aug/23 3:20 PM
IT Help TICKET-11229 Editing Learner Portal Content - Training Richard Turnbull Priority: High Resolved 08/Aug/23 12:57 PM
IT Help TICKET-11226 Final/Mid Course Feedback NEW Monitoring Richard Turnbull Priority: High Resolved 14/Aug/23 10:48 AM
IT Help TICKET-11178 Copy Dates From for Service Dates Error Richard Turnbull Priority: High Resolved 21/Jul/23 2:17 PM
IT Help TICKET-11156 Adding 'Country' to Emergency Contact section of online booking form Richard Turnbull Priority: High Resolved 06/Sep/23 2:01 PM
IT Help TICKET-11152 Adding CEFR info to level drop down in booking form Richard Turnbull Priority: High Resolved 21/Aug/23 10:10 AM
IT Help TICKET-11151 Adding Vincent House room types to online booking form Richard Turnbull Priority: High Resolved 16/Aug/23 1:39 PM
IT Help TICKET-11150 Booking more than one course type within a week Richard Turnbull Priority: High Resolved 16/Aug/23 1:35 PM
IT Help TICKET-11055 Error with downloading learner report - special character ö Richard Turnbull Priority: High Resolved 16/Dec/23 1:11 PM
IT Help TICKET-11050 Unlock account Richard Turnbull Priority: High Resolved 25/Jan/24 11:48 AM
IT Help TICKET-10954 Handovers - system message Richard Turnbull Priority: High Resolved 27/Feb/24 2:20 PM
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