|
TICKET-11395
|
OL IT Reports - Assigned trainer
|
Richard Turnbull
|
|
Resolved
|
20/Sep/23 4:26 PM
|
|
TICKET-11394
|
FW: FEEDBACK - Low Score alerts
|
Richard Turnbull
|
|
Resolved
|
20/Sep/23 4:32 PM
|
|
TICKET-11393
|
FW: FEEDBACK - Adding 2 questions to the Final Feedback
|
Richard Turnbull
|
|
Resolved
|
20/Sep/23 10:14 PM
|
|
TICKET-11392
|
FW: FEEDBACK - Can we change Q3 on Mid-Course Feedback ?
|
Richard Turnbull
|
|
Resolved
|
20/Sep/23 4:42 PM
|
|
TICKET-11390
|
FW: FEEDBACK - Feedback Option SW notes
|
Richard Turnbull
|
|
Resolved
|
21/Sep/23 11:52 AM
|
|
TICKET-11360
|
Schoolwork Training for Peter
|
Richard Turnbull
|
|
Resolved
|
18/Sep/23 3:30 PM
|
|
TICKET-11316
|
Homestay batch payment
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-11310
|
Fwd: 'book your course' redirect page
|
Richard Turnbull
|
|
Resolved
|
29/Aug/23 3:45 PM
|
|
TICKET-11300
|
New SW licence needed - Giacomo Fabbrini
|
Richard Turnbull
|
|
Resolved
|
08/Sep/23 2:52 PM
|
|
TICKET-11287
|
Coursesteam permissions
|
Brett Talbot
|
|
Resolved
|
24/Aug/23 3:45 PM
|
|
TICKET-11285
|
Student online portal link re-activation
|
Fran Mico
|
|
Resolved
|
29/Aug/23 2:13 PM
|
|
TICKET-11268
|
New SW licence needed - lee.hawkes@londonschool.com
|
Richard Turnbull
|
|
Resolved
|
29/Aug/23 3:31 PM
|
|
TICKET-11265
|
RE: Schoolworks | SWPROJECT-1456 | Eflex Integration Communications
|
|
|
Resolved
|
15/Aug/23 5:08 PM
|
|
TICKET-11264
|
Holiday Comments Button Missing
|
Richard Turnbull
|
|
Resolved
|
16/Aug/23 9:54 AM
|
|
TICKET-11229
|
Editing Learner Portal Content - Training
|
Richard Turnbull
|
|
Resolved
|
08/Aug/23 12:57 PM
|
|
TICKET-11226
|
Final/Mid Course Feedback NEW Monitoring
|
Richard Turnbull
|
|
Resolved
|
14/Aug/23 10:48 AM
|
|
TICKET-11216
|
Ali Faiq Zidan (ST-93973) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]]
|
Brett Talbot
|
|
Resolved
|
17/Jul/24 11:13 AM
|
|
TICKET-11178
|
Copy Dates From for Service Dates Error
|
Richard Turnbull
|
|
Resolved
|
21/Jul/23 2:17 PM
|
|
TICKET-11156
|
Adding 'Country' to Emergency Contact section of online booking form
|
Richard Turnbull
|
|
Resolved
|
06/Sep/23 2:01 PM
|
|
TICKET-11152
|
Adding CEFR info to level drop down in booking form
|
Richard Turnbull
|
|
Resolved
|
21/Aug/23 10:10 AM
|
|
TICKET-11151
|
Adding Vincent House room types to online booking form
|
Richard Turnbull
|
|
Resolved
|
16/Aug/23 1:39 PM
|
|
TICKET-11150
|
Booking more than one course type within a week
|
Richard Turnbull
|
|
Resolved
|
16/Aug/23 1:35 PM
|
|
TICKET-11117
|
Affinity AG-11497 Payment cannot be created at this time
|
Brett Talbot
|
|
Resolved
|
18/Jul/24 10:28 AM
|
|
TICKET-11055
|
Error with downloading learner report - special character รถ
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:11 PM
|
|
TICKET-11050
|
Unlock account
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:48 AM
|
|
TICKET-11044
|
SMS Package enablement for London School
|
Brett Talbot
|
|
Resolved
|
17/Jul/24 11:08 AM
|
|
TICKET-10954
|
Handovers - system message
|
Richard Turnbull
|
|
Resolved
|
27/Feb/24 2:20 PM
|
|
TICKET-10951
|
QQ re Booking Status Picklist
|
Richard Turnbull
|
|
Resolved
|
17/Oct/23 11:34 AM
|
|
TICKET-10942
|
Levels being updated incorrectly on schoolworks for returning students on new courses.
|
Richard Turnbull
|
|
Resolved
|
17/Oct/23 11:36 AM
|
|
TICKET-10834
|
Comment in Passport section
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:10 PM
|
|
TICKET-10832
|
Lightning Student Portal - redirect on Questionnaire Close button goes to Classic Portal
|
Richard Turnbull
|
|
Resolved
|
18/Jul/24 11:12 AM
|
|
TICKET-10821
|
Service Display Name Update
|
Richard Turnbull
|
|
Resolved
|
13/Oct/23 4:17 PM
|
|
TICKET-10820
|
Trustpilot
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:08 PM
|
|
TICKET-10810
|
Adding options to Nationality + Gender for booking form
|
Richard Turnbull
|
|
Resolved
|
21/Sep/23 1:57 PM
|
|
TICKET-10779
|
Updating Lead Email templates
|
Richard Turnbull
|
|
Resolved
|
17/Oct/23 11:25 AM
|
|
TICKET-10778
|
Send Schoolworks Email button on all Account record types
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:47 AM
|
|
TICKET-10770
|
2 x data fields to be synched with Pardot
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:02 PM
|
|
TICKET-10752
|
Update email address on booking form
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:49 AM
|
|
TICKET-10724
|
FW: Another issue with incorrect starting dates showing on SW reports
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10723
|
Another issue with incorrect starting dates showing on SW reports
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10707
|
Issues with seeing Enrolments under Accounts in Lightening
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:46 AM
|
|
TICKET-10702
|
Classing screen placement pop up issues
|
Richard Turnbull
|
|
Resolved
|
17/Oct/23 11:36 AM
|
|
TICKET-10690
|
Finance Support Meeting
|
Brett Talbot
|
|
Resolved
|
18/Jul/24 11:08 AM
|
|
TICKET-10679
|
Holidays not showing on classing screen
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:08 PM
|
|
TICKET-10678
|
Problem with the Classing Screen - Students in Class displaying all current/future students
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:09 PM
|
|
TICKET-10660
|
Debtors Report problems
|
Brett Talbot
|
|
Resolved
|
05/Apr/23 1:02 PM
|
|
TICKET-10658
|
email address not correct
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:10 PM
|
|
TICKET-10598
|
RE: File access - The London School of English
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:46 AM
|
|
TICKET-10578
|
PCQs - current configuration queries/add to IT Services
|
Richard Turnbull
|
|
Resolved
|
04/Aug/23 3:22 PM
|
|
TICKET-10482
|
RE: SWPROJECT-1227 RE: Schoolworks Project Meeting Update
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:47 AM
|
|
TICKET-10445
|
Can you please unlock this account? Thanks EOM
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:10 PM
|
|
TICKET-10443
|
Error Description: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 0064J00000LHD7j: []
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:09 PM
|
|
TICKET-10419
|
Additional CRM user - reconcile LSE Sales Cloud Licensing
|
Brett Talbot
|
|
Resolved
|
16/Dec/23 1:05 PM
|
|
TICKET-10390
|
Weekly Feedback for Individual Tuition Courses
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:49 AM
|
|
TICKET-10367
|
Issues with course bundles disappearing in eFlex
|
Brett Talbot
|
|
Resolved
|
18/Jul/24 10:25 AM
|
|
TICKET-10339
|
Tracking bookings - Google Tag Manager
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:48 AM
|
|
TICKET-10326
|
FW: Pre-Course Questionnaire Reminder
|
Richard Turnbull
|
|
Resolved
|
16/Dec/23 1:08 PM
|
|
TICKET-10294
|
SPE codes and learner plans
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:47 AM
|
|
TICKET-10271
|
Access to the Accreditation Documents on Google Docs
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10259
|
Schoolworks Pardot integration - 30 mins briefing needed
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10234
|
account balance
|
Brett Talbot
|
|
Resolved
|
06/Mar/23 9:57 PM
|
|
TICKET-10233
|
RE: Pardot Schoolworks Integration Call/Documentation
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10232
|
RE: Automated Course Cancelled Emails
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10227
|
Receipt cannot be created at this time - please check
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10213
|
Can't process payment - overpayment
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10165
|
Booking Form Automatically Adds Lunches
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10159
|
please unlock - thanks (Nicolas Dubar)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10147
|
Leads queue issues
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
TICKET-10059
|
Issues with downloading learner reports/PCQs/login
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-10041
|
balance not shown - FAB update
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10040
|
Leaving Report problem
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10032
|
Issues with PCQ - not automatically allocated
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10028
|
Salesforce Pardot connection errors
|
Brett Talbot
|
|
Resolved
|
05/Sep/22 1:51 PM
|
|
TICKET-10022
|
Pre-Course Questionnaires not triggered for Online IT
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:46 AM
|
|
TICKET-10018
|
PCQ emails - internal completed notification emails
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-10012
|
RE: SFDC Expiring Certificate Notification
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:35 PM
|
|
TICKET-9982
|
FW: Student tech issue with downloading Final Report
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9952
|
Pre-Course Questionnaire notification emails
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9944
|
Please unlock StudyDIY Co Ltd (AG-007338)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9922
|
Re: Were there problems with our online booking engine yesterday afternoon/early evening?
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9919
|
London School Data housekeeping
|
Brett Talbot
|
|
Resolved
|
09/Feb/23 10:51 AM
|
|
TICKET-9916
|
RE: Utilisation Statistics
|
|
|
Resolved
|
12/Jul/22 11:16 PM
|
|
TICKET-9914
|
RE: Utilisation Statistics
|
|
|
Resolved
|
12/Jul/22 11:15 PM
|
|
TICKET-9913
|
RE: Utilisation Statistics
|
|
|
Resolved
|
12/Jul/22 11:15 PM
|
|
TICKET-9912
|
'Default School' HPG value
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
TICKET-9911
|
Salesforce field "Course(s) Required" - data type change / or editing permissions
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|
|
TICKET-9835
|
LSE PCQ updates
|
Brett Talbot
|
|
Resolved
|
06/Mar/23 10:00 PM
|
|
TICKET-9819
|
Re: Aircall Salesforce Metrics
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:37 PM
|
|
TICKET-9800
|
Thomas Frei (ST-91728) - No EDIT function anymore
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9795
|
Virtual certificates for online IT
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9754
|
Week numbering
|
Brett Talbot
|
|
Resolved
|
06/Mar/23 10:00 PM
|
|
TICKET-9731
|
Aircall Client - London School of English Salesforce Automated Workflows
|
Brett Talbot
|
|
Resolved
|
20/Jun/23 10:13 PM
|
|
TICKET-9725
|
zero balance on account (ST-92073)
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:56 AM
|
|
TICKET-9721
|
Receipt cannot be created
|
Brett Talbot
|
|
Resolved
|
15/Aug/22 7:08 PM
|
|
TICKET-9707
|
zero balance
|
Richard Turnbull
|
|
Resolved
|
25/Jan/24 11:55 AM
|
|
TICKET-9704
|
Aircall meeting recap
|
Brett Talbot
|
|
Resolved
|
15/Aug/22 9:16 PM
|
|
TICKET-9703
|
Creating channel request
|
Brett Talbot
|
|
Resolved
|
15/May/22 8:17 AM
|
|
TICKET-9701
|
Lead Assignment Rule not working (URGENT)
|
Brett Talbot
|
|
Resolved
|
23/Feb/23 10:35 PM
|
|
TICKET-9672
|
Error - Booking End Date is outside the Fiscal Years configured
|
|
|
Resolved
|
22/Apr/22 5:50 PM
|
|
TICKET-9669
|
Aircall integration issues
|
Brett Talbot
|
|
Resolved
|
24/Feb/23 3:59 PM
|