|
TICKET-12625
|
Online Payment not working
|
03/Jul/24 12:11 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
1.08h
|
|
TICKET-12517
|
New users - rupert.stocks@londonschool.com and accounts@londonschool.com
|
11/Jun/24 11:27 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12512
|
Urgent - Issue with Restaurant Pass and Insurance
|
10/Jun/24 10:34 AM
|
Brett Talbot
|
Edward Nam
|
|
Resolved
|
0.08h
|
|
TICKET-12510
|
Fw: The London School of English - booking form problem
|
10/Jun/24 10:06 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
|
|
TICKET-12454
|
Data Storage Exceeded - The London School of English / Salesforce
|
27/May/24 11:56 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12301
|
API access details
|
22/Apr/24 11:35 AM
|
Brett Talbot
|
Simon Ward
|
|
Resolved
|
0.42h
|
|
TICKET-11869
|
New report - contact details - students here This Week
|
22/Jan/24 3:01 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-11860
|
Sandbox Refresh for Vonage Implementation
|
19/Jan/24 11:10 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-11751
|
API to booking widget - needs attention
|
21/Dec/23 11:18 AM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
1.08h
|
|
TICKET-11748
|
URGENT! My proifile has no permission to close the classes
|
20/Dec/23 4:31 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.17h
|
|
TICKET-11734
|
URGENT: Impossible to allocate Teachers
|
17/Dec/23 6:56 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.17h
|
|
TICKET-11706
|
ML-Urgent - wrong pricetag on courses
|
07/Dec/23 7:36 PM
|
Brett Talbot
|
Giacomo Fabbrini
|
|
Resolved
|
0.67h
|
|
TICKET-11672
|
Bank a/c set up for ML
|
01/Dec/23 1:21 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-11287
|
Coursesteam permissions
|
22/Aug/23 5:10 PM
|
Brett Talbot
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-11278
|
URGENT - Online Booking Form not working
|
21/Aug/23 10:07 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
10.5h
|
|
TICKET-11216
|
Ali Faiq Zidan (ST-93973) Enrolment cannot be changed due to an error [Error:Required fields are missing: [Estimate Booking]]
|
28/Jul/23 2:48 PM
|
Brett Talbot
|
Edward Nam
|
|
Resolved
|
0.75h
|
|
TICKET-11117
|
Affinity AG-11497 Payment cannot be created at this time
|
10/Jul/23 10:42 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-11044
|
SMS Package enablement for London School
|
19/Jun/23 8:37 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10877
|
Cannot allocate receipt
|
15/May/23 10:13 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.5h
|
|
TICKET-10770
|
2 x data fields to be synched with Pardot
|
21/Apr/23 2:58 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.17h
|
|
TICKET-10762
|
Booking form not sending through details
|
20/Apr/23 2:57 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.75h
|
|
TICKET-10690
|
Finance Support Meeting
|
03/Apr/23 6:44 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
4.67h
|
|
TICKET-10689
|
LSE Archive Debtors - 31/12/2022
|
03/Apr/23 3:57 PM
|
Brett Talbot
|
Jag Virdee
|
|
Resolved
|
|
|
TICKET-10679
|
Holidays not showing on classing screen
|
31/Mar/23 8:59 AM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
0.08h
|
|
TICKET-10661
|
Alumni flow broken - need a resolution
|
29/Mar/23 5:59 PM
|
Brett Talbot
|
Natasha Littleton
|
|
Resolved
|
0.33h
|
|
TICKET-10660
|
Debtors Report problems
|
29/Mar/23 5:12 PM
|
Brett Talbot
|
Jag Virdee
|
|
Resolved
|
|
|
TICKET-10536
|
Days until last course/next course scheduled batch flows
|
03/Mar/23 8:58 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10463
|
Urgent! account balances not showing
|
20/Feb/23 10:25 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1h
|
|
TICKET-10451
|
URGENT - IT code finance balances not working properly now
|
16/Feb/23 9:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10442
|
Error with manual invoicing - AG-010074
|
13/Feb/23 8:58 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.75h
|
|
TICKET-10428
|
RE: Quick Update/Questions - Missing Organisation on Schools
|
08/Feb/23 5:52 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-10419
|
Additional CRM user - reconcile LSE Sales Cloud Licensing
|
06/Feb/23 4:36 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.33h
|
|
TICKET-10367
|
Issues with course bundles disappearing in eFlex
|
17/Jan/23 2:38 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10234
|
account balance
|
21/Nov/22 2:13 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.17h
|
|
TICKET-10170
|
URGENT: SFDC Expiring Certificate Notification
|
18/Oct/22 8:48 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10147
|
Leads queue issues
|
10/Oct/22 12:12 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.75h
|
|
TICKET-10028
|
Salesforce Pardot connection errors
|
25/Aug/22 3:34 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
1.25h
|
|
TICKET-10012
|
RE: SFDC Expiring Certificate Notification
|
22/Aug/22 9:38 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10009
|
Re: Pls investigate if our online booking tool is working
|
19/Aug/22 11:31 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.75h
|
|
TICKET-9919
|
London School Data housekeeping
|
12/Jul/22 11:20 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
1.5h
|
|
TICKET-9912
|
'Default School' HPG value
|
12/Jul/22 10:49 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.17h
|
|
TICKET-9911
|
Salesforce field "Course(s) Required" - data type change / or editing permissions
|
12/Jul/22 10:12 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.5h
|
|
TICKET-9835
|
LSE PCQ updates
|
01/Jul/22 5:52 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
0.25h
|
|
TICKET-9819
|
Re: Aircall Salesforce Metrics
|
29/Jun/22 2:37 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9776
|
Error with converting Enquiry - New Referrer field requested
|
14/Jun/22 10:15 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-9754
|
Week numbering
|
02/Jun/22 5:02 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-9731
|
Aircall Client - London School of English Salesforce Automated Workflows
|
24/May/22 2:25 PM
|
Brett Talbot
|
Jeremy Soteriou
|
|
Resolved
|
|
|
TICKET-9721
|
Receipt cannot be created
|
19/May/22 12:18 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-9704
|
Aircall meeting recap
|
10/May/22 6:17 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9703
|
Creating channel request
|
10/May/22 3:17 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.33h
|
|
TICKET-9701
|
Lead Assignment Rule not working (URGENT)
|
09/May/22 11:17 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
1.5h
|
|
TICKET-9669
|
Aircall integration issues
|
20/Apr/22 4:14 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9668
|
NEW classroom on Classing Screen
|
20/Apr/22 3:30 PM
|
Brett Talbot
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9571
|
Unable to schedule some lessons on LSE scheduling screen
|
18/Mar/22 9:32 AM
|
Brett Talbot
|
Claire Gibbs
|
|
Resolved
|
0.25h
|
|
TICKET-9480
|
Booking status name
|
11/Feb/22 3:37 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-9460
|
Cannot log in
|
31/Jan/22 11:19 AM
|
Brett Talbot
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-9410
|
RE: Issues with sending emails from SW (Urgent)
|
20/Jan/22 12:54 PM
|
Brett Talbot
|
Peter Bures
|
|
Resolved
|
0.08h
|
|
TICKET-9407
|
Aircall Dashboard
|
19/Jan/22 5:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9305
|
Online Booking Form errors
|
20/Dec/21 4:14 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9288
|
Re: Trust Pilot
|
10/Dec/21 11:51 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9229
|
Error with Duration for converted bookings on new Individual Tuition course codes
|
18/Nov/21 2:08 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9207
|
Dashboard widget
|
12/Nov/21 5:10 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-9051
|
londonschool.se SPF records
|
04/Oct/21 1:50 PM
|
Brett Talbot
|
Peter Bures
|
|
Resolved
|
0.25h
|
|
TICKET-8970
|
RE: Meeting tomorrow
|
14/Sep/21 2:16 PM
|
Brett Talbot
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-8884
|
Document creation errors
|
12/Aug/21 2:50 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8804
|
Problem uploading emails with attachments to account
|
13/Jul/21 4:35 PM
|
Brett Talbot
|
Natalia Patruno
|
|
Resolved
|
0.83h
|
|
TICKET-8777
|
Debtor/creditor Balances as at 31/12/2020
|
07/Jul/21 1:27 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-8772
|
Please unlock - EOM
|
06/Jul/21 2:53 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8771
|
Errors with PCQs + Online Test
|
06/Jul/21 12:23 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
1.25h
|
|
TICKET-8753
|
Debtors Reports for auditors
|
30/Jun/21 11:09 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
0.5h
|
|
TICKET-8752
|
FW: Access to SW through lightning
|
30/Jun/21 12:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8736
|
Error with Default School in Company Student Opportunity
|
24/Jun/21 4:15 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8731
|
Finance balance
|
22/Jun/21 5:31 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8706
|
Unable to make changes to Enrolment after changing Invoice Method
|
17/Jun/21 2:27 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.5h
|
|
TICKET-8662
|
Issues with handover notes for Individual Tuition Bookings
|
04/Jun/21 1:14 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
1h
|
|
TICKET-8619
|
Enquiry estimate not converting to enrolment ST-90987
|
21/May/21 12:25 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
0.08h
|
|
TICKET-8601
|
Account locked
|
13/May/21 4:23 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-8562
|
Leaving Certificates
|
28/Apr/21 4:31 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
0.17h
|
|
TICKET-8558
|
FW: Course codes for LSO allocation
|
26/Apr/21 10:07 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8512
|
Issue online booking form cannot be saved
|
08/Apr/21 1:00 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
|
|
TICKET-8498
|
Error with PCQ submission
|
30/Mar/21 10:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8473
|
Unable to print out Document Badge Labels
|
16/Mar/21 12:08 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
|
|
TICKET-8468
|
URGENT - issue with finance transactions/manual invoices for Company/Agent accounts
|
12/Mar/21 4:24 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.92h
|
|
TICKET-8459
|
Merging FAB 10.03.2021
|
10/Mar/21 9:49 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8455
|
Refunds and credits
|
08/Mar/21 12:15 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-8444
|
Commissions and refunds
|
03/Mar/21 4:56 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8368
|
No email not being populated in Enquiries - urgent (can't process bookings)
|
15/Feb/21 9:04 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.7h
|
|
TICKET-8303
|
Missing stats
|
15/Jan/21 10:20 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8290
|
Please check Booking Statistics - by Net for Elif Cmre and Federica Brugnoletti
|
12/Jan/21 1:10 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11285
|
Student online portal link re-activation
|
22/Aug/23 10:51 AM
|
Fran Mico
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-10947
|
Urgent - Browser issues for online booking form
|
29/May/23 11:33 AM
|
Fran Mico
|
Faeza Afzal
|
|
Resolved
|
2.5h
|
|
TICKET-8378
|
London School 'Leave Site' message pops up when leaving the landing page for one Portal Setting
|
16/Feb/21 9:21 AM
|
Fran Mico
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-12842
|
Email BCC not working
|
04/Sep/24 9:29 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.25h
|
|
TICKET-12767
|
• Error Description: Insert failed.
|
09/Aug/24 1:02 PM
|
Richard Turnbull
|
Rupert Stocks
|
|
Resolved
|
0.33h
|
|
TICKET-12737
|
FW: please unlock
|
30/Jul/24 10:42 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-12725
|
ML online booking process
|
24/Jul/24 10:16 AM
|
Richard Turnbull
|
Giacomo Fabbrini
|
|
Resolved
|
|
|
TICKET-12716
|
FW: SW academic comment
|
19/Jul/24 11:14 AM
|
Richard Turnbull
|
Edward Nam
|
|
Resolved
|
0.5h
|
|
TICKET-12679
|
No PCQ allocated for Özge Aygün Gürler Ref ST-95320
|
11/Jul/24 1:38 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-12633
|
Online Portal access - returning students
|
04/Jul/24 9:35 AM
|
Richard Turnbull
|
Natalia Patruno
|
|
Resolved
|
0.75h
|
|
TICKET-12604
|
Postmark DKIM Configuration
|
01/Jul/24 1:17 PM
|
Richard Turnbull
|
Peter Bures
|
|
Resolved
|
0.25h
|