|
TICKET-8290
|
Please check Booking Statistics - by Net for Elif Cmre and Federica Brugnoletti
|
12/Jan/21 1:10 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8303
|
Missing stats
|
15/Jan/21 10:20 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8333
|
RE: Country View - to update CSM
|
29/Jan/21 4:29 PM
|
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-8368
|
No email not being populated in Enquiries - urgent (can't process bookings)
|
15/Feb/21 9:04 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.7h
|
|
TICKET-8378
|
London School 'Leave Site' message pops up when leaving the landing page for one Portal Setting
|
16/Feb/21 9:21 AM
|
Fran Mico
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-8385
|
Cancellation status
|
17/Feb/21 9:09 PM
|
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-8444
|
Commissions and refunds
|
03/Mar/21 4:56 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8455
|
Refunds and credits
|
08/Mar/21 12:15 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-8459
|
Merging FAB 10.03.2021
|
10/Mar/21 9:49 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8468
|
URGENT - issue with finance transactions/manual invoices for Company/Agent accounts
|
12/Mar/21 4:24 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.92h
|
|
TICKET-8473
|
Unable to print out Document Badge Labels
|
16/Mar/21 12:08 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
|
|
TICKET-8498
|
Error with PCQ submission
|
30/Mar/21 10:25 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8512
|
Issue online booking form cannot be saved
|
08/Apr/21 1:00 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
|
|
TICKET-8546
|
Payment allocation - failed
|
21/Apr/21 11:26 AM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8558
|
FW: Course codes for LSO allocation
|
26/Apr/21 10:07 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8562
|
Leaving Certificates
|
28/Apr/21 4:31 PM
|
Brett Talbot
|
Mandy Zettl
|
|
Resolved
|
0.17h
|
|
TICKET-8601
|
Account locked
|
13/May/21 4:23 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-8619
|
Enquiry estimate not converting to enrolment ST-90987
|
21/May/21 12:25 PM
|
Brett Talbot
|
Porine Chhor
|
|
Resolved
|
0.08h
|
|
TICKET-8624
|
Call with Chris Newman
|
24/May/21 2:10 PM
|
|
Brett Talbot
|
|
Resolved
|
0.25h
|
|
TICKET-8662
|
Issues with handover notes for Individual Tuition Bookings
|
04/Jun/21 1:14 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
1h
|
|
TICKET-8706
|
Unable to make changes to Enrolment after changing Invoice Method
|
17/Jun/21 2:27 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
0.5h
|
|
TICKET-8731
|
Finance balance
|
22/Jun/21 5:31 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8736
|
Error with Default School in Company Student Opportunity
|
24/Jun/21 4:15 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8744
|
Removing reg fee on cancelled Accommodation
|
28/Jun/21 11:08 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8752
|
FW: Access to SW through lightning
|
30/Jun/21 12:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8753
|
Debtors Reports for auditors
|
30/Jun/21 11:09 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
0.5h
|
|
TICKET-8754
|
Dashboard permissions
|
01/Jul/21 8:46 AM
|
Richard Turnbull
|
Jo Burns
|
|
Resolved
|
0.67h
|
|
TICKET-8771
|
Errors with PCQs + Online Test
|
06/Jul/21 12:23 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
1.25h
|
|
TICKET-8772
|
Please unlock - EOM
|
06/Jul/21 2:53 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8777
|
Debtor/creditor Balances as at 31/12/2020
|
07/Jul/21 1:27 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-8804
|
Problem uploading emails with attachments to account
|
13/Jul/21 4:35 PM
|
Brett Talbot
|
Natalia Patruno
|
|
Resolved
|
0.83h
|
|
TICKET-8821
|
RE: Enhanced Account Screen - Chatter and Open Activities to the side
|
20/Jul/21 3:16 PM
|
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8825
|
unlock account
|
23/Jul/21 11:47 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-8884
|
Document creation errors
|
12/Aug/21 2:50 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-8885
|
Feedback overview and requested changes August 2021.xlsx
|
12/Aug/21 3:40 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
0.17h
|
|
TICKET-8899
|
account balance wrong - Veda Cheung ST-91089
|
16/Aug/21 2:43 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-8970
|
RE: Meeting tomorrow
|
14/Sep/21 2:16 PM
|
Brett Talbot
|
Shirley Norton
|
|
Resolved
|
|
|
TICKET-8981
|
RE: Agent Dashboard Tab
|
17/Sep/21 2:37 PM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.25h
|
|
TICKET-9010
|
account balance not shown - Samar Jamal
|
24/Sep/21 9:31 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-9011
|
RE: account balance not shown - Laurent Devulder
|
24/Sep/21 9:56 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-9051
|
londonschool.se SPF records
|
04/Oct/21 1:50 PM
|
Brett Talbot
|
Peter Bures
|
|
Resolved
|
0.25h
|
|
TICKET-9089
|
Issue with Online Booking Form - passport details issue?
|
12/Oct/21 8:49 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-9097
|
Lesson times for SW Classing
|
14/Oct/21 9:55 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
1.75h
|
|
TICKET-9133
|
IQ Hammersmith - new residence configuration and permissions
|
22/Oct/21 2:27 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
2.08h
|
|
TICKET-9137
|
Academic comment in report and showing on screen for Sales
|
25/Oct/21 12:02 PM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
1h
|
|
TICKET-9186
|
Locked filters and export in Salesforce - Leads View
|
04/Nov/21 3:42 PM
|
Richard Turnbull
|
Olga Podshibikhina
|
|
Resolved
|
0.25h
|
|
TICKET-9207
|
Dashboard widget
|
12/Nov/21 5:10 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-9215
|
Future classes on the Trainer Portal
|
16/Nov/21 5:02 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-9229
|
Error with Duration for converted bookings on new Individual Tuition course codes
|
18/Nov/21 2:08 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9235
|
Building a report for Class placements with Student Details - additional fields on report type
|
22/Nov/21 11:12 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.5h
|
|
TICKET-9251
|
Work flow emails
|
26/Nov/21 11:00 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9261
|
Attendance not logged (all schools) - amend scheduled jobs
|
30/Nov/21 12:30 PM
|
Richard Turnbull
|
Shirley Norton
|
|
Resolved
|
0.75h
|
|
TICKET-9262
|
account balance vs closing balance (agent vs student balance)
|
30/Nov/21 12:45 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.33h
|
|
TICKET-9264
|
bank charge field - object query
|
30/Nov/21 2:47 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-9266
|
Help with filtering results in a report
|
01/Dec/21 10:46 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.5h
|
|
TICKET-9272
|
URGENT Booking form issues - missing fields for Individual Tuition code bookings
|
02/Dec/21 9:53 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
1.25h
|
|
TICKET-9277
|
account balance zero
|
03/Dec/21 9:34 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-9281
|
Scheduling online IT lessons over Xmas
|
07/Dec/21 10:36 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.33h
|
|
TICKET-9287
|
Dashboard creation
|
10/Dec/21 10:32 AM
|
Richard Turnbull
|
Olga Podshibikhina
|
|
Resolved
|
0.25h
|
|
TICKET-9288
|
Re: Trust Pilot
|
10/Dec/21 11:51 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9305
|
Online Booking Form errors
|
20/Dec/21 4:14 PM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
|
|
TICKET-9382
|
Issues with saving billing address details in Accounts
|
17/Jan/22 10:17 AM
|
Richard Turnbull
|
Faeza Afzal
|
|
Resolved
|
0.25h
|
|
TICKET-9407
|
Aircall Dashboard
|
19/Jan/22 5:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9410
|
RE: Issues with sending emails from SW (Urgent)
|
20/Jan/22 12:54 PM
|
Brett Talbot
|
Peter Bures
|
|
Resolved
|
0.08h
|
|
TICKET-9413
|
Lesson Times on LSO
|
20/Jan/22 3:34 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9438
|
FW: Leaving report template update needed
|
27/Jan/22 9:44 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.42h
|
|
TICKET-9456
|
Adding a class time for LSO-Online timetables
|
28/Jan/22 12:28 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.42h
|
|
TICKET-9460
|
Cannot log in
|
31/Jan/22 11:19 AM
|
Brett Talbot
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-9466
|
LSIC - Class times
|
02/Feb/22 12:33 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.17h
|
|
TICKET-9477
|
Trainer unable to access her account - London School of English
|
10/Feb/22 1:40 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.17h
|
|
TICKET-9479
|
Feedback for online students
|
11/Feb/22 12:41 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
|
|
TICKET-9480
|
Booking status name
|
11/Feb/22 3:37 PM
|
Brett Talbot
|
mussa.hashi@londonschool.com
|
|
Resolved
|
|
|
TICKET-9491
|
Adding phone numbers to a report
|
16/Feb/22 2:17 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9495
|
Bookings status question and income
|
17/Feb/22 11:45 AM
|
Richard Turnbull
|
mussa.hashi@londonschool.com
|
|
Resolved
|
0.17h
|
|
TICKET-9510
|
Individual Tuition Option on Learner Plans
|
21/Feb/22 3:54 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9547
|
Report - field 'How did you hear'
|
09/Mar/22 2:10 PM
|
Richard Turnbull
|
Olga Podshibikhina
|
|
Resolved
|
0.17h
|
|
TICKET-9549
|
Salesforce license for diogo.pereira@oegen.co.uk
|
10/Mar/22 10:32 AM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9571
|
Unable to schedule some lessons on LSE scheduling screen
|
18/Mar/22 9:32 AM
|
Brett Talbot
|
Claire Gibbs
|
|
Resolved
|
0.25h
|
|
TICKET-9643
|
Unable to post payment on ST-91879
|
05/Apr/22 9:30 AM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
0.25h
|
|
TICKET-9668
|
NEW classroom on Classing Screen
|
20/Apr/22 3:30 PM
|
Brett Talbot
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9669
|
Aircall integration issues
|
20/Apr/22 4:14 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9672
|
Error - Booking End Date is outside the Fiscal Years configured
|
22/Apr/22 3:24 PM
|
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-9701
|
Lead Assignment Rule not working (URGENT)
|
09/May/22 11:17 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
1.5h
|
|
TICKET-9703
|
Creating channel request
|
10/May/22 3:17 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.33h
|
|
TICKET-9704
|
Aircall meeting recap
|
10/May/22 6:17 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9707
|
zero balance
|
12/May/22 9:49 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-9721
|
Receipt cannot be created
|
19/May/22 12:18 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-9725
|
zero balance on account (ST-92073)
|
23/May/22 11:54 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9731
|
Aircall Client - London School of English Salesforce Automated Workflows
|
24/May/22 2:25 PM
|
Brett Talbot
|
Jeremy Soteriou
|
|
Resolved
|
|
|
TICKET-9754
|
Week numbering
|
02/Jun/22 5:02 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
|
|
TICKET-9776
|
Error with converting Enquiry - New Referrer field requested
|
14/Jun/22 10:15 AM
|
Brett Talbot
|
Faeza Afzal
|
|
Resolved
|
3.33h
|
|
TICKET-9795
|
Virtual certificates for online IT
|
23/Jun/22 8:31 AM
|
Richard Turnbull
|
Mandy Zettl
|
|
Resolved
|
0.42h
|
|
TICKET-9800
|
Thomas Frei (ST-91728) - No EDIT function anymore
|
23/Jun/22 1:54 PM
|
Richard Turnbull
|
Julia Stofast
|
|
Resolved
|
0.58h
|
|
TICKET-9819
|
Re: Aircall Salesforce Metrics
|
29/Jun/22 2:37 PM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
|
|
TICKET-9835
|
LSE PCQ updates
|
01/Jul/22 5:52 PM
|
Brett Talbot
|
Hauke Tallon
|
|
Resolved
|
0.25h
|
|
TICKET-9911
|
Salesforce field "Course(s) Required" - data type change / or editing permissions
|
12/Jul/22 10:12 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.5h
|
|
TICKET-9912
|
'Default School' HPG value
|
12/Jul/22 10:49 AM
|
Brett Talbot
|
Olga Podshibikhina
|
|
Resolved
|
0.17h
|
|
TICKET-9913
|
RE: Utilisation Statistics
|
12/Jul/22 12:51 PM
|
|
Jo Burns
|
|
Resolved
|
|
|
TICKET-9914
|
RE: Utilisation Statistics
|
12/Jul/22 1:06 PM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9916
|
RE: Utilisation Statistics
|
12/Jul/22 4:10 PM
|
|
Ben Butler
|
|
Resolved
|
|