|
TICKET-12460
|
FW: Action needed to keep taking payments
|
29/May/24 10:51 AM
|
Richard Turnbull
|
Alkesh Popat
|
|
Resolved
|
|
|
TICKET-10598
|
RE: File access - The London School of English
|
16/Mar/23 4:09 PM
|
Richard Turnbull
|
Augusto Bernardi
|
|
Resolved
|
1.25h
|
|
TICKET-12458
|
Learner Portal Builder - Picture Access
|
28/May/24 2:50 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-11434
|
FW: Unable to download document in the student portal
|
29/Sep/23 2:55 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-11395
|
OL IT Reports - Assigned trainer
|
20/Sep/23 3:46 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.17h
|
|
TICKET-11394
|
FW: FEEDBACK - Low Score alerts
|
20/Sep/23 3:43 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.17h
|
|
TICKET-11393
|
FW: FEEDBACK - Adding 2 questions to the Final Feedback
|
20/Sep/23 3:42 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-11392
|
FW: FEEDBACK - Can we change Q3 on Mid-Course Feedback ?
|
20/Sep/23 3:42 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-11390
|
FW: FEEDBACK - Feedback Option SW notes
|
20/Sep/23 3:42 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-11265
|
RE: Schoolworks | SWPROJECT-1456 | Eflex Integration Communications
|
15/Aug/23 4:56 PM
|
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-11236
|
PCQs not being pushed for IT-30 code
|
03/Aug/23 2:13 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-10326
|
FW: Pre-Course Questionnaire Reminder
|
03/Jan/23 1:55 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.42h
|
|
TICKET-10090
|
FW: Leaving Report problem
|
20/Sep/22 5:36 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-10040
|
Leaving Report problem
|
29/Aug/22 10:19 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9916
|
RE: Utilisation Statistics
|
12/Jul/22 4:10 PM
|
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9668
|
NEW classroom on Classing Screen
|
20/Apr/22 3:30 PM
|
Brett Talbot
|
Ben Butler
|
|
Resolved
|
|
|
TICKET-9510
|
Individual Tuition Option on Learner Plans
|
21/Feb/22 3:54 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9491
|
Adding phone numbers to a report
|
16/Feb/22 2:17 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9466
|
LSIC - Class times
|
02/Feb/22 12:33 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.17h
|
|
TICKET-9413
|
Lesson Times on LSO
|
20/Jan/22 3:34 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9251
|
Work flow emails
|
26/Nov/21 11:00 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.25h
|
|
TICKET-9215
|
Future classes on the Trainer Portal
|
16/Nov/21 5:02 PM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
0.5h
|
|
TICKET-9097
|
Lesson times for SW Classing
|
14/Oct/21 9:55 AM
|
Richard Turnbull
|
Ben Butler
|
|
Resolved
|
1.75h
|
|
TICKET-12737
|
FW: please unlock
|
30/Jul/24 10:42 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-12517
|
New users - rupert.stocks@londonschool.com and accounts@londonschool.com
|
11/Jun/24 11:27 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-12399
|
new user set up
|
10/May/24 2:44 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-11672
|
Bank a/c set up for ML
|
01/Dec/23 1:21 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-11640
|
Young adults not showing
|
23/Nov/23 9:28 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-11488
|
RE: Further Information Required
|
18/Oct/23 2:56 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11313
|
User account creation - Gabriel Moreira and Peter Bures
|
30/Aug/23 1:35 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.75h
|
|
TICKET-11297
|
please unlock - thanks
|
25/Aug/23 2:02 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-11117
|
Affinity AG-11497 Payment cannot be created at this time
|
10/Jul/23 10:42 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-11050
|
Unlock account
|
21/Jun/23 10:01 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-10877
|
Cannot allocate receipt
|
15/May/23 10:13 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.5h
|
|
TICKET-10658
|
email address not correct
|
29/Mar/23 4:05 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-10463
|
Urgent! account balances not showing
|
20/Feb/23 10:25 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1h
|
|
TICKET-10428
|
RE: Quick Update/Questions - Missing Organisation on Schools
|
08/Feb/23 5:52 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-10423
|
Error You don't have access to any organisation/finance balance 0
|
08/Feb/23 9:33 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
1.17h
|
|
TICKET-10419
|
Additional CRM user - reconcile LSE Sales Cloud Licensing
|
06/Feb/23 4:36 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.33h
|
|
TICKET-10234
|
account balance
|
21/Nov/22 2:13 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
1.17h
|
|
TICKET-10227
|
Receipt cannot be created at this time - please check
|
16/Nov/22 11:30 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-10159
|
please unlock - thanks (Nicolas Dubar)
|
12/Oct/22 3:52 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-10041
|
balance not shown - FAB update
|
29/Aug/22 2:39 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-9944
|
Please unlock StudyDIY Co Ltd (AG-007338)
|
25/Jul/22 10:53 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-9914
|
RE: Utilisation Statistics
|
12/Jul/22 1:06 PM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9725
|
zero balance on account (ST-92073)
|
23/May/22 11:54 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9721
|
Receipt cannot be created
|
19/May/22 12:18 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-9707
|
zero balance
|
12/May/22 9:49 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.17h
|
|
TICKET-9672
|
Error - Booking End Date is outside the Fiscal Years configured
|
22/Apr/22 3:24 PM
|
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-9549
|
Salesforce license for diogo.pereira@oegen.co.uk
|
10/Mar/22 10:32 AM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-9277
|
account balance zero
|
03/Dec/21 9:34 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-9264
|
bank charge field - object query
|
30/Nov/21 2:47 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.42h
|
|
TICKET-9262
|
account balance vs closing balance (agent vs student balance)
|
30/Nov/21 12:45 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.33h
|
|
TICKET-9011
|
RE: account balance not shown - Laurent Devulder
|
24/Sep/21 9:56 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-9010
|
account balance not shown - Samar Jamal
|
24/Sep/21 9:31 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-8899
|
account balance wrong - Veda Cheung ST-91089
|
16/Aug/21 2:43 PM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.5h
|
|
TICKET-8825
|
unlock account
|
23/Jul/21 11:47 AM
|
Richard Turnbull
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-8772
|
Please unlock - EOM
|
06/Jul/21 2:53 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8731
|
Finance balance
|
22/Jun/21 5:31 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8601
|
Account locked
|
13/May/21 4:23 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.08h
|
|
TICKET-8546
|
Payment allocation - failed
|
21/Apr/21 11:26 AM
|
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8455
|
Refunds and credits
|
08/Mar/21 12:15 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
0.25h
|
|
TICKET-8444
|
Commissions and refunds
|
03/Mar/21 4:56 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8303
|
Missing stats
|
15/Jan/21 10:20 AM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-8290
|
Please check Booking Statistics - by Net for Elif Cmre and Federica Brugnoletti
|
12/Jan/21 1:10 PM
|
Brett Talbot
|
Ben Ong
|
|
Resolved
|
|
|
TICKET-11310
|
Fwd: 'book your course' redirect page
|
29/Aug/23 3:07 PM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-11044
|
SMS Package enablement for London School
|
19/Jun/23 8:37 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10690
|
Finance Support Meeting
|
03/Apr/23 6:44 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
4.67h
|
|
TICKET-10367
|
Issues with course bundles disappearing in eFlex
|
17/Jan/23 2:38 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-10213
|
Can't process payment - overpayment
|
10/Nov/22 9:58 AM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
0.5h
|
|
TICKET-9919
|
London School Data housekeeping
|
12/Jul/22 11:20 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
1.5h
|
|
TICKET-9704
|
Aircall meeting recap
|
10/May/22 6:17 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9407
|
Aircall Dashboard
|
19/Jan/22 5:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-9137
|
Academic comment in report and showing on screen for Sales
|
25/Oct/21 12:02 PM
|
Richard Turnbull
|
Brett Talbot
|
|
Resolved
|
1h
|
|
TICKET-8752
|
FW: Access to SW through lightning
|
30/Jun/21 12:13 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8624
|
Call with Chris Newman
|
24/May/21 2:10 PM
|
|
Brett Talbot
|
|
Resolved
|
0.25h
|
|
TICKET-8558
|
FW: Course codes for LSO allocation
|
26/Apr/21 10:07 PM
|
Brett Talbot
|
Brett Talbot
|
|
Resolved
|
0.17h
|
|
TICKET-8385
|
Cancellation status
|
17/Feb/21 9:09 PM
|
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-8378
|
London School 'Leave Site' message pops up when leaving the landing page for one Portal Setting
|
16/Feb/21 9:21 AM
|
Fran Mico
|
Brett Talbot
|
|
Resolved
|
|
|
TICKET-11869
|
New report - contact details - students here This Week
|
22/Jan/24 3:01 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-11264
|
Holiday Comments Button Missing
|
15/Aug/23 2:51 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.25h
|
|
TICKET-10942
|
Levels being updated incorrectly on schoolworks for returning students on new courses.
|
26/May/23 11:59 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.5h
|
|
TICKET-10724
|
FW: Another issue with incorrect starting dates showing on SW reports
|
14/Apr/23 10:02 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-10723
|
Another issue with incorrect starting dates showing on SW reports
|
14/Apr/23 9:35 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
|
|
TICKET-10702
|
Classing screen placement pop up issues
|
05/Apr/23 11:29 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
2h
|
|
TICKET-10679
|
Holidays not showing on classing screen
|
31/Mar/23 8:59 AM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
0.08h
|
|
TICKET-10678
|
Problem with the Classing Screen - Students in Class displaying all current/future students
|
30/Mar/23 2:57 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.25h
|
|
TICKET-10390
|
Weekly Feedback for Individual Tuition Courses
|
24/Jan/23 3:20 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.33h
|
|
TICKET-10018
|
PCQ emails - internal completed notification emails
|
23/Aug/22 12:02 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.25h
|
|
TICKET-9982
|
FW: Student tech issue with downloading Final Report
|
10/Aug/22 9:31 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.25h
|
|
TICKET-9952
|
Pre-Course Questionnaire notification emails
|
28/Jul/22 11:44 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
2h
|
|
TICKET-9456
|
Adding a class time for LSO-Online timetables
|
28/Jan/22 12:28 PM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.42h
|
|
TICKET-9438
|
FW: Leaving report template update needed
|
27/Jan/22 9:44 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.42h
|
|
TICKET-9281
|
Scheduling online IT lessons over Xmas
|
07/Dec/21 10:36 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.33h
|
|
TICKET-9266
|
Help with filtering results in a report
|
01/Dec/21 10:46 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.5h
|
|
TICKET-9235
|
Building a report for Class placements with Student Details - additional fields on report type
|
22/Nov/21 11:12 AM
|
Richard Turnbull
|
Chris Strawson
|
|
Resolved
|
0.5h
|
|
TICKET-8662
|
Issues with handover notes for Individual Tuition Bookings
|
04/Jun/21 1:14 PM
|
Brett Talbot
|
Chris Strawson
|
|
Resolved
|
1h
|
|
TICKET-11826
|
Holidays in Schoolworks
|
16/Jan/24 10:44 AM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
|
|
TICKET-11490
|
Course code - OL IT 2:1
|
18/Oct/23 3:22 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.33h
|
|
TICKET-11309
|
Additional eflex bundles
|
29/Aug/23 2:40 PM
|
Richard Turnbull
|
Claire Gibbs
|
|
Resolved
|
0.75h
|