VMAX-125
[DW-VG4] Black screen stuck loading Preview Search
Description
F/W: v1.5.3.4
Model: DW-VG49
SMART SEARCH > PREVIEW SEARCH - It worked fine on all channels per hour. Once converted to minutes. The following image occurred. It didn't stop and I couldn't press any buttons. Attempting to close and exit search after ~5 minutes. The system rebooted itself after 10mins.
The following was found in the system log after reboot:
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Priority
Medium
Created: 7 February 2023, 00:06
Updated:
12 April 2023, 03:19
Reproduced DW-VG49 f/w v1.5.3.7
HDD is full, with less than 12GB.
다시 확인해 보겠습니다.
Both recorders HDD is full, with less than 20GB on each.
Reproduced on DW-VG412 F/W: v1.5.3.6 occurred when clicking on minute on the fisheye camera. System rebooted after ~5mins.
Reproduced on DW-VG49 F/W: v1.5.3.6 occurred when on minute and zooming in and changing pages. System rebooted after ~5mins.
Symptom is not reproducible.
Reproduced A different camera. The same symptom occurred.
Smart search > preview search
CH1
Search MINUTE.
Click on +
Does the symptom occur?
CH3 camera also relates to
reproduced after reboot
Smart search > preview search
CH3 search by the hour is okay
CH3 search by minute @11:00 am
black screen occurs system is stuck loading and nothing can be clicked
system reboots
Only in CH3 the symptom occurred.