VMAX-125
[DW-VG4] Black screen stuck loading Preview Search
Description
F/W: v1.5.3.4
Model: DW-VG49
SMART SEARCH > PREVIEW SEARCH - It worked fine on all channels per hour. Once converted to minutes. The following image occurred. It didn't stop and I couldn't press any buttons. Attempting to close and exit search after ~5 minutes. The system rebooted itself after 10mins.
The following was found in the system log after reboot:
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External Share for Jira
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12 April 2023, 03:19
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Brandon Krebs
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11 April 2023, 16:51
In Review
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Brandon Krebs
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10 April 2023, 18:13
In Progress
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In Review
FOCUS_JH
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16 March 2023, 05:52
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Brandon Krebs
updated the
Summary
at
15 March 2023, 18:33
[DW-VG4] Black screen stuck loading Preview Search *NOT REPRODUCIBLE*
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[DW-VG4] Black screen stuck loading Preview Search
Brandon Krebs
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15 March 2023, 18:28
Brandon Krebs
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15 March 2023, 18:28
Done
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Brandon Krebs
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13 February 2023, 17:39
None
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Brandon Krebs
changed the
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13 February 2023, 17:39
To Do
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Done
Brandon Krebs
updated the
Summary
at
13 February 2023, 17:39
[DW-VG4] Black screen stuck loading Preview Search
→
[DW-VG4] Black screen stuck loading Preview Search *NOT REPRODUCIBLE*
Brandon Krebs
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Comment
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7 February 2023, 00:28
Brandon Krebs
updated the
Description
at
7 February 2023, 00:09
*F/W: v1.5.3.4*
*Model: DW-VG49*
----
*SMART SEARCH > PREVIEW SEARCH -* It worked fine on all channels per hour. Once converted to minutes. The following image occurred. It didn't stop and I couldn't press any buttons. Attempting to close and exit search after ~5 minutes. The system rebooted itself after 10mins.
!image-20230207-000159.png|width=981,height=598!
→
*F/W: v1.5.3.4*
*Model: DW-VG49*
----
*SMART SEARCH > PREVIEW SEARCH -* It worked fine on all channels per hour. Once converted to minutes. The following image occurred. It didn't stop and I couldn't press any buttons. Attempting to close and exit search after ~5 minutes. The system rebooted itself after 10mins.
!image-20230207-000159.png|width=981,height=598!
The following was found in the system log after reboot:
!image-20230207-000949.png|width=1563,height=439!
Brandon Krebs
updated the
Description
at
7 February 2023, 00:06
*F/W: v1.5.3.4*
*Model: DW-VG49*
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*SMART SEARCH > PREVIEW SEARCH -* It worked fine on all channels per hour. Once converted to minutes. The following image occurred. It didn't stop and I couldn't press any buttons. Attempting to close and exit search after ~5 minutes. Forced a reboot on the browser side.
!image-20230207-000159.png|width=981,height=598!
→
*F/W: v1.5.3.4*
*Model: DW-VG49*
----
*SMART SEARCH > PREVIEW SEARCH -* It worked fine on all channels per hour. Once converted to minutes. The following image occurred. It didn't stop and I couldn't press any buttons. Attempting to close and exit search after ~5 minutes. The system rebooted itself after 10mins.
!image-20230207-000159.png|width=981,height=598!
Unknown User
created the
Issue
at
7 February 2023, 00:06
Details
Priority
Medium
Created: 7 February 2023, 00:06
Updated:
12 April 2023, 03:19