VMAX-387
[DW-VG4] Session extend timer hit 0 did not log out.
Description
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
rare occurrence
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
Symptom occurred when the page was left open.
https://screenrec.com/share/KoChOPZXwi
This symptom previously occurred and reported on PF site. First time seeing on [web] LAN connection.
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Brandon Krebs
updated the
Resolution
at
28 July 2023, 15:50
None
→
Done
Brandon Krebs
changed the
Status
at
28 July 2023, 15:50
In Review
→
Done
FOCUS_JH
changed the
Status
at
28 July 2023, 07:51
To Do
→
In Review
Brandon Krebs
updated the
Description
at
27 July 2023, 17:54
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
{panel:bgColor=#deebff}
rare occurrence
{panel}
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
Symptom occurred when the page was left open.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
→
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
{panel:bgColor=#deebff}
rare occurrence
{panel}
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
Symptom occurred when the page was left open.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
This symptom previously occurred and reported on PF site. First time seeing on [web] LAN connection.
Brandon Krebs
updated the
Description
at
27 July 2023, 17:53
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
Symptom occurred when the page was left open.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
→
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
{panel:bgColor=#deebff}
rare occurrence
{panel}
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
Symptom occurred when the page was left open.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
Brandon Krebs
updated the
Link
at
27 July 2023, 17:52
None
→
This issue relates to VMAX-325
Brandon Krebs
updated the
Description
at
27 July 2023, 17:48
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
→
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
Symptom occurred when the page was left open.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
Brandon Krebs
updated the
Description
at
27 July 2023, 17:40
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
→
Smart Web Viewer: 1.5.2.1
Connection type: LAN
FW: v1.5.4.2
MODEL: DW-VG49
----
Session extend timer hit 0. The session stayed open. Could not refresh page or log out.
Closed all channels and disconnected.
Was able to connect again and view live.
Extend session message continued to pop up once extend was clicked.
[https://screenrec.com/share/KoChOPZXwi|https://screenrec.com/share/KoChOPZXwi]
Brandon Krebs
updated the
Link
at
27 July 2023, 17:33
None
→
This issue relates to VMAX-61
Unknown User
created the
Issue
at
27 July 2023, 17:33
Details
Priority
Medium
Created: 27 July 2023, 17:33
Updated:
28 July 2023, 15:50