[BAY / DW-VG4 ] Hard reset camera caused connection/credential issues

Description

MODEL: DW-VG412 & DW-VG412

FW: BAY-1.5.4.3 & DW-VG4

LOCAL SIDE


After hard resetting the cameras DW-VG49, you will see a pop-up window asking for your camera credentials.

CAMERA SETUP > MAINTENANCE > RESET > HARD RESET - When the camera comes back online, it will try to connect.... However, video is lost. The camera does not prompt for a password - If multiple cameras are hard reset, you must manually enter the password for each camera.

Video Ex. https://screenrec.com/share/deq8hDYrln

**Some models the password defaulted to admin. The CHs that have the connection issue have the previous Admin1234! password saved.

Attachments

Upload attachments

Drop your files to upload

(Max file size: 1.00 GiB)

Uploading...
(Template) Current File Name (1 / 7) 123KB / 2.1MB
(Template) File Name 123KB / 2.1MB
Upload completed. Click here to reload the page.

Child issues

Linked work items

Activity