VMAX-Focus @ Board share Issue Type Icon VMAX-419

[BAY] Menu unresponsive

Description

MODEL: DW-VG416

FW: BAY 1.5.4.3

LOCAL SIDE

The local menu is unresponsive, leaving a blue question mark at the double left click location.

A warning menu pops up, but clicking OK [16 seconds mark in video] clears the blue mark, but the symptom returns.

After a forced reboot, it is normal.

video of symptom → https://screenrec.com/share/QLWvcNRVHq

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Brandon Krebs updated the Resolution at 24 December 2024, 00:31
None → Done
Brandon Krebs changed the Status at 24 December 2024, 00:31
In Review → Done
FOCUS_JH deleted a Comment at 11 September 2023, 09:14
FOCUS_JH changed the Status at 11 September 2023, 08:42
To Do → In Review
Brandon Krebs updated the Description at 8 September 2023, 20:17
*MODEL: DW-VG416* *FW: BAY 1.5.4.3* *LOCAL SIDE* ---- The local menu is unresponsive, leaving a blue question mark at the left click location. A warning menu pops up, but clicking OK [16 seconds mark in video] clears the blue mark, but the symptom returns. After a forced reboot, it is normal. video of symptom → [https://screenrec.com/share/QLWvcNRVHq|https://screenrec.com/share/QLWvcNRVHq|smart-link] → *MODEL: DW-VG416* *FW: BAY 1.5.4.3* *LOCAL SIDE* ---- The local menu is unresponsive, leaving a blue question mark at the double left click location. A warning menu pops up, but clicking OK [16 seconds mark in video] clears the blue mark, but the symptom returns. After a forced reboot, it is normal. video of symptom → [https://screenrec.com/share/QLWvcNRVHq|https://screenrec.com/share/QLWvcNRVHq|smart-link]
Brandon Krebs updated the Description at 8 September 2023, 20:14
*MODEL: DW-VG416* *FW: BAY 1.5.4.3* *LOCAL SIDE* ---- Local menu unresponsive. Blue questions marks are left in the location of left click. The warning menu pops up but after clicking okay the blue marks are cleared, but the symptom occurs again. Normal after forced reboot. video of symptom. [https://screenrec.com/share/QLWvcNRVHq|https://screenrec.com/share/QLWvcNRVHq|smart-link] → *MODEL: DW-VG416* *FW: BAY 1.5.4.3* *LOCAL SIDE* ---- The local menu is unresponsive, leaving a blue question mark at the left click location. A warning menu pops up, but clicking OK [16 seconds mark in video] clears the blue mark, but the symptom returns. After a forced reboot, it is normal. video of symptom → [https://screenrec.com/share/QLWvcNRVHq|https://screenrec.com/share/QLWvcNRVHq|smart-link]
Unknown User created the Issue at 8 September 2023, 20:12

Details

Priority

Priority: MediumMedium
Created: 8 September 2023, 20:12 Updated: 24 December 2024, 00:31