VMAX-41
[DW-VA1G4] Pathfinder login failures. *Fixed*
Description
Model: DW-VA1G44xT
F/W: v1.0.8.0
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud).
Attachments
Child issues
Linked work items
Activity
Show:
Brandon Krebs
updated the
Fix Version
at
24 February 2023, 17:37
None
→
v1.0.9.0 - VMAX A1 G4
Brandon Krebs
updated the
Summary
at
23 February 2023, 00:09
[DW-VA1G4] Pathfinder login failures. (v1.0.8.0)
→
[DW-VA1G4] Pathfinder login failures. *Fixed*
Brandon Krebs
updated the
Resolution
at
23 February 2023, 00:09
None
→
Done
Brandon Krebs
changed the
Status
at
23 February 2023, 00:09
In Progress
→
Done
Sungho Ham
deleted a
Link
at
27 January 2023, 19:14
Brandon Krebs
updated the
Description
at
26 January 2023, 17:26
*Model: DW-VA1G44xT*
*F/W: v1.0.8.0*
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
!image-20230123-235629.png|width=464,height=411!
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud).
→
*Model: DW-VA1G44xT*
*F/W: v1.0.8.0*
----
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
!image-20230123-235629.png|width=464,height=411!
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud).
Gayoung Nam
updated the
Summary
at
25 January 2023, 17:29
[DW-VA1G44xT] Pathfinder login failures. (v1.0.8.0)
→
[DW-VA1G4] Pathfinder login failures. (v1.0.8.0)
Brandon Krebs
updated the
Labels
at
25 January 2023, 17:27
None
→
Pathfinder
Brandon Krebs
updated the
Version
at
25 January 2023, 17:24
None
→
v1.0.8.0 - Vmax A1 G4
Brandon Krebs
changed the
Status
at
25 January 2023, 16:24
To Do
→
In Progress
External Share for Jira
updated the
Summary
at
25 January 2023, 05:55
Pathfinder login failures. (v1.0.8.0)
→
[DW-VA1G44xT] Pathfinder login failures. (v1.0.8.0)
Brandon Krebs
changed the
Priority
at
24 January 2023, 23:51
High
→
Highest
Brandon Krebs
updated the
Link
at
24 January 2023, 23:50
None
→
This issue relates to VMAX-44
Brandon Krebs
updated the
Description
at
24 January 2023, 23:50
*Model: DW-VA1G44xT*
*F/W: v1.0.8.0*
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
!image-20230123-235629.png|width=464,height=411!
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud).
{color:#bf2600}1/24/2023 New issue was discovered that is related.{color}
The 16CH is okay. The 4/8CH any existing user (besides admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. [Ezpathfinder.com/p2p|http://Ezpathfinder.com/p2p] login is okay.
→
*Model: DW-VA1G44xT*
*F/W: v1.0.8.0*
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
!image-20230123-235629.png|width=464,height=411!
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud).
Brandon Krebs
updated the
Description
at
24 January 2023, 19:20
Model: DW-VA1G44xT
F/W: v1.0.8.0
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
!image-20230123-235629.png|width=464,height=411!
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud). I have tested and confirmed that this occurs when the network configuration does not support UPnP or when the response from the router to UPnP settings is slow or does not come.
I also tested and confirmation this symptom causes *VMAX-36* to occur.
Steps to reproduce:
# Enable UPnP on a network where the error is displayed: “VALID UPNP SERVER NOT FOUND! PLEASE CHECK UPNP SERVER SERVICE.”
# Factory Default system except for Network settings.
# Enable Pathfinder and try to connect with Pathfinder ID.
→
*Model: DW-VA1G44xT*
*F/W: v1.0.8.0*
After Factory Default and activating Pathfinder service. I had trouble connecting back to pf.mydw.cloud website with Pathfinder ID. Error message displayed: ‘Incorrect Login Credentials’ but I was able to login into the browser and locally with the same credentials.
!image-20230123-235629.png|width=464,height=411!
This symptom is occurring on all pathfinder ID connection types (Mobile+, C3 CMS, pf.mydw.cloud).
{color:#bf2600}1/24/2023 New issue was discovered that is related.{color}
The 16CH is okay. The 4/8CH any existing user (besides admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. [Ezpathfinder.com/p2p|http://Ezpathfinder.com/p2p] login is okay.
Brandon Krebs
updated the
Summary
at
24 January 2023, 19:19
UPnP enabled on an unsupported network causes Pathfinder ID connection login failures. (v1.0.8.0)
→
Pathfinder login failures. (v1.0.8.0)
Brandon Krebs
deleted a
Link
at
24 January 2023, 19:18
Brandon Krebs
updated the
Summary
at
24 January 2023, 17:48
UPnP enabled on an unsupported network causes Pathfinder ID connection login failures.
→
UPnP enabled on an unsupported network causes Pathfinder ID connection login failures. (v1.0.8.0)
Brandon Krebs
updated the
Link
at
23 January 2023, 23:59
None
→
This issue relates to VMAX-36
Unknown User
created the
Issue
at
23 January 2023, 23:59
Details
Priority
Highest
Created: 23 January 2023, 23:59
Updated:
24 February 2023, 17:37