[DW-VA1G4]A1 G4 Login failure with existing user (not admin) or newly created user *Fixed*

Description

F/W: v1.0.8.0

Model: DW-VA1G44xT & DW-VA1G48xT & DW-VA1G416xT


SYSTEM > USER > ADD/MODIFY - The 4/8/16CH any existing user (not admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. Ezpathfinder.com/p2p login is okay.

Error received: INCORRECT LOGIN CREDENTIALS

I have tested throughout the morning. The majority of the time login fails.

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Child issues

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Activity

Brandon Krebs updated the Fix Version at 24 February 2023, 17:37
None → v1.0.9.0 - VMAX A1 G4
Brandon Krebs updated the Summary at 23 February 2023, 00:12
[DW-VA1G4]A1 G4 Login failure with existing user (not admin) or newly created user → [DW-VA1G4]A1 G4 Login failure with existing user (not admin) or newly created user *Fixed*
Brandon Krebs updated the Resolution at 23 February 2023, 00:11
None → Done
Brandon Krebs changed the Status at 23 February 2023, 00:11
In Progress → Done
Gayoung Nam updated the Description at 30 January 2023, 21:44
*F/W: v1.0.8.0* *Model: DW-VA1G44xT & DW-VA1G48xT* ---- *SYSTEM > USER > ADD/MODIFY -* The 16CH is okay. The 4/8CH any existing user (not admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. [Ezpathfinder.com/p2p|http://Ezpathfinder.com/p2p] login is okay. Error received:{color:#bf2600} INCORRECT LOGIN CREDENTIALS{color} I have tested throughout the morning. The majority of the time login fails. → *F/W: v1.0.8.0* *Model: DW-VA1G44xT & DW-VA1G48xT & DW-VA1G416xT* ---- *SYSTEM > USER > ADD/MODIFY -* The 4/8/16CH any existing user (not admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. [Ezpathfinder.com/p2p|http://Ezpathfinder.com/p2p] login is okay. Error received:{color:#bf2600} INCORRECT LOGIN CREDENTIALS{color} I have tested throughout the morning. The majority of the time login fails.
Sungho Ham deleted a Link at 27 January 2023, 19:14
Brandon Krebs updated the Description at 26 January 2023, 17:25
*F/W: v1.0.8.0* *Model: DW-VA1G44xT & DW-VA1G48xT* *SYSTEM > USER > ADD/MODIFY -* The 16CH is okay. The 4/8CH any existing user (not admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. [Ezpathfinder.com/p2p|http://Ezpathfinder.com/p2p] login is okay. Error received:{color:#bf2600} INCORRECT LOGIN CREDENTIALS{color} I have tested throughout the morning. The majority of the time login fails. → *F/W: v1.0.8.0* *Model: DW-VA1G44xT & DW-VA1G48xT* ---- *SYSTEM > USER > ADD/MODIFY -* The 16CH is okay. The 4/8CH any existing user (not admin) or newly created user cannot sign on to pf.mydw.cloud. This issue only affects A1 G4. I tested on IP G4 and it was functioning normally. The browser login is okay. [Ezpathfinder.com/p2p|http://Ezpathfinder.com/p2p] login is okay. Error received:{color:#bf2600} INCORRECT LOGIN CREDENTIALS{color} I have tested throughout the morning. The majority of the time login fails.
Brandon Krebs updated the Summary at 25 January 2023, 17:29
[DW-VA1G44xT]A1 G4 Login failure with existing user (not admin) or newly created user → [DW-VA1G4]A1 G4 Login failure with existing user (not admin) or newly created user
Brandon Krebs updated the Version at 25 January 2023, 17:21
None → v1.0.8.0 - Vmax A1 G4
Brandon Krebs changed the Status at 25 January 2023, 16:21
To Do → In Progress
External Share for Jira updated the Summary at 25 January 2023, 08:22
A1 G4 Login failure with existing user (not admin) or newly created user → [DW-VA1G44xT]A1 G4 Login failure with existing user (not admin) or newly created user
Brandon Krebs updated the Link at 24 January 2023, 23:50
None → This issue relates to VMAX-41
David changed the Priority at 24 January 2023, 23:45
Medium → Highest
David updated the Project at 24 January 2023, 23:44
Pathfinder → VMAX Series
David updated the Key at 24 January 2023, 23:44
PF-34 → VMAX-44
David updated the Workflow at 24 January 2023, 23:44
Software Simplified Workflow for Project PF → Software Simplified Workflow for Project VMAX (1)
David deleted a Component at 24 January 2023, 23:44
David updated the Component at 24 January 2023, 23:44
None → VMAX A1 G4
Unknown User created the Issue at 24 January 2023, 19:09