VMAX-Focus @ Board share Issue Type Icon VMAX-511

[DW-VG4] Tablet/Mobile - PC mode logs user out.

Description

DW-VG49

FW: 1.5.5.4

TABLET: iPADOS version 17.6.1

Smartwebviewer - the tablet/mobile does not support live monitoring. Switching to PC mode logs the user out, and upon re-entering credentials, the system remains in tablet/mobile mode, limiting functionality to setup/configuration only.

pf.mydw.cloud allows live monitoring mobile access, but touchscreen interface is not fully compatible. (MODE, PTZ, CALENDAR POPUP, TIMETABLE, AUDIO, CONFIGURATION) are not clickable.

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Child issues

Linked work items

relates to
Issue Type Icon VMAX-512 [PF] Request to improve Mobile Touchscreen on live monitoring Priority: Medium Assignee:
In Progress

Activity

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FOCUS_JH updated the Rank at 20 August 2024, 00:37
None → Ranked higher
FOCUS_JH changed the Status at 20 August 2024, 00:37
To Do → In Progress
Brandon Krebs updated the Link at 14 August 2024, 16:29
None → This issue relates to VMAX-512
Brandon Krebs updated the Description at 14 August 2024, 15:54
*DW-VG49* *FW: 1.5.5.4* *TABLET: iPADOS version 17.6.1* ---- Smartwebviewer - the tablet/mobile does not support live monitoring. Switching to PC mode logs the user out, and upon re-entering credentials, the system remains in tablet mode, limiting functionality to setup/configuration only. !iPad smartwebviewer pc mode.MOV|width=360,height=480,alt="iPad smartwebviewer pc mode.MOV"! {panel:bgColor=#eae6ff} pf.mydw.cloud allows live monitoring mobile access, but touchscreen interface is not fully compatible. (MODE, PTZ, CALENDAR POPUP, TIMETABLE, AUDIO, CONFIGURATION) are not clickable. {panel} → *DW-VG49* *FW: 1.5.5.4* *TABLET: iPADOS version 17.6.1* ---- Smartwebviewer - the tablet/mobile does not support live monitoring. Switching to PC mode logs the user out, and upon re-entering credentials, the system remains in tablet/mobile mode, limiting functionality to setup/configuration only. !iPad smartwebviewer pc mode.MOV|width=360,height=480,alt="iPad smartwebviewer pc mode.MOV"! {panel:bgColor=#eae6ff} pf.mydw.cloud allows live monitoring mobile access, but touchscreen interface is not fully compatible. (MODE, PTZ, CALENDAR POPUP, TIMETABLE, AUDIO, CONFIGURATION) are not clickable. {panel}
Brandon Krebs updated the Summary at 14 August 2024, 15:53
[DW-VG4] Tablet - PC mode logs user out. → [DW-VG4] Tablet/Mobile - PC mode logs user out.
Unknown User created the Issue at 14 August 2024, 15:53

Details

Priority

Priority: MediumMedium
Created: 14 August 2024, 15:53 Updated: 20 August 2024, 00:37