VMAX-535
[FTP] Assistance with VMAX NVR/DVR Firmware Detection After FTP Server Migration to AWS Cloud
Description
We are using FileZilla. IT believes FTP does work, but it's a TLS encryption issue.
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
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Brandon Krebs
updated the
Description
at
23 October 2024, 23:19
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes FTP does work, but it's a TLS encryption issue. IT is looking to move forward turning off TLS encryption.
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
→
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes FTP does work, but it's a TLS encryption issue.
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
Brandon Krebs
updated the
Resolution
at
23 October 2024, 23:18
None
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Done
Brandon Krebs
changed the
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at
23 October 2024, 23:18
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Done
Brandon Krebs
updated the
Description
at
23 October 2024, 23:18
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes FTP does work, but it's a TLS encryption issue
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
→
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes FTP does work, but it's a TLS encryption issue. IT is looking to move forward turning off TLS encryption.
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
Brandon Krebs
updated the
Description
at
23 October 2024, 23:03
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes TLS could be the issue?
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
→
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes FTP does work, but it's a TLS encryption issue
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
Brandon Krebs
updated the
Description
at
23 October 2024, 20:29
{panel:bgColor=#eae6ff}
We are using FileZilla.
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
→
{panel:bgColor=#eae6ff}
We are using FileZilla. IT believes TLS could be the issue?
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
!image-20241023-202912.png|width=1301,height=962,alt="image-20241023-202912.png"!
Brandon Krebs
updated the
Description
at
23 October 2024, 18:22
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
→
{panel:bgColor=#eae6ff}
We are using FileZilla.
{panel}
Our IT team has recently begun migrating the current FTP server to the AWS Cloud environment. During the transition, I tested the IP camera firmware upgrade, and it worked as expected. However, the VMAX NVRs and DVRs are not detecting the new firmware.
I understand that NVRs and DVRs are typically programmed to look for a specific directory when updating firmware. Could you guide me on how to assist the team in resolving this issue? It seems that the DVRs and NVRs are unable to detect the new firmware from the new FTP server.
Looking forward to your advice.
Unknown User
created the
Issue
at
23 October 2024, 18:20
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Medium
Created: 23 October 2024, 18:20
Updated:
23 October 2024, 23:19