factory default -> delete from mydw -> register again - INVALID MYDW ORGANIZATION (CODE = 61)
Description
STELLA 2.0.70
DW-VG416 FW1.5.5.6
VMAX 10/18 & Later - EACM8384
while registered - factory default NVR (start up wizard shows empty fields - status: registered)
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
User Input does not save.
pf site myDw registration fails . Error CURRENT STATUS: NOT REGISTERED
STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61)
[ISSUE]
When deleting the recorder, it takes a long time due to the large amount of performance data, which leads to synchronization issues between the agent and the server.
[Solution]
I migrated the relational data to NoSQL (MongoDB) and modified the deletion process to use threads for faster response handling.
[Duplicated]
RND-1796: [Recorders] Registration error - Invalid myDW organization (code = 61)Resolved
Attachments
Child issues
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relates to
RND-1796
[Recorders] Registration error - Invalid myDW organization (code = 61)
![Assignee:]()
VMAX-562
VMAX registration error - STATUS: LOCAL AUTHENTICATION ERROR (CODE = 30)
![Assignee:]()
RND-1796
[Recorders] Registration error - Invalid myDW organization (code = 61)
Resolved
VMAX-562
VMAX registration error - STATUS: LOCAL AUTHENTICATION ERROR (CODE = 30)
Done
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Paul S. Kim
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11 November 2025, 17:29
Paul S. Kim
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19 April 2025, 15:19
Brandon Krebs
updated the
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27 February 2025, 19:13
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VMAX
Brandon Krebs
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27 February 2025, 17:57
In Review
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Resolved
KY Park
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24 February 2025, 06:04
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Paul S. Kim
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21 February 2025, 22:43
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This issue links to "Page (Confluence)"
Paul S. Kim
updated the
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21 February 2025, 17:44
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myDW 2.0.73-3
Paul S. Kim
deleted a
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at
21 February 2025, 17:44
Paul S. Kim
updated the
Fix Version
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21 February 2025, 17:43
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myDW 2.0.73-2
Paul S. Kim
deleted a
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21 February 2025, 17:43
Paul S. Kim
updated the
Fix Version
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21 February 2025, 17:37
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myDW 2.0.73-1
Paul S. Kim
deleted a
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21 February 2025, 17:37
Paul S. Kim
updated the
Fix Version
at
9 December 2024, 07:38
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myDW 2.0.73
Paul S. Kim
deleted a
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9 December 2024, 07:38
Paul S. Kim
updated the
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9 December 2024, 07:35
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This issue relates to VMAX-562
Leo SHKwon
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6 December 2024, 07:24
In Progress
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In Examination
Leo SHKwon
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6 December 2024, 07:24
Open
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In Progress
Leo SHKwon
updated the
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6 December 2024, 07:23
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myDW 2.0.71
Leo SHKwon
updated the
Description
at
6 December 2024, 07:23
STELLA 2.0.70
DW-VG416 FW1.5.5.6
+VMAX 10/18 & Later -+ EACM8384
----
while registered - factory default NVR (start up wizard shows empty fields - status: registered)
!image-20241018-204719.png|width=982,height=749,alt="image-20241018-204719.png"!
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
!image-20241018-204928.png|width=1045,height=762,alt="image-20241018-204928.png"!
User Input does not save.
!factory default (VMAX -myDW) registration.mp4|width=1252,height=814,alt="factory default (VMAX -myDW) registration.mp4"!
pf site myDw registration fails .{color:#ff5630} Error CURRENT STATUS: NOT REGISTERED{color}
{color:#ff5630}STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61){color}
!pf - factory default (VMAX - mydw).mp4|width=1262,height=866,alt="pf - factory default (VMAX - mydw).mp4"!
→
STELLA 2.0.70
DW-VG416 FW1.5.5.6
+VMAX 10/18 & Later -+ EACM8384
----
while registered - factory default NVR (start up wizard shows empty fields - status: registered)
!image-20241018-204719.png|width=982,height=749,alt="image-20241018-204719.png"!
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
!image-20241018-204928.png|width=1045,height=762,alt="image-20241018-204928.png"!
User Input does not save.
!factory default (VMAX -myDW) registration.mp4|width=1252,height=814,alt="factory default (VMAX -myDW) registration.mp4"!
pf site myDw registration fails .{color:#ff5630} Error CURRENT STATUS: NOT REGISTERED{color}
{color:#ff5630}STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61){color}
!pf - factory default (VMAX - mydw).mp4|width=1262,height=866,alt="pf - factory default (VMAX - mydw).mp4"!
[ISSUE]
When deleting the recorder, it takes a long time due to the large amount of performance data, which leads to synchronization issues between the agent and the server.
[Solution]
I migrated the relational data to NoSQL (MongoDB) and modified the deletion process to use threads for faster response handling.
[Duplicated]
[https://dw-rnd.atlassian.net/browse/RND-1796|https://dw-rnd.atlassian.net/browse/RND-1796|smart-link]
Sam Kweon
changed the
Assignee
at
3 December 2024, 01:54
Sam Kweon
→
Leo SHKwon
Sam Kweon
changed the
Assignee
at
23 October 2024, 01:02
Paul S. Kim
→
Sam Kweon
Brandon Krebs
updated the
Summary
at
18 October 2024, 21:22
factory default -> delete from mydw - INVALID MYDW ORGANIZATION (CODE = 61)
→
factory default -> delete from mydw -> register again - INVALID MYDW ORGANIZATION (CODE = 61)
Brandon Krebs
updated the
Summary
at
18 October 2024, 21:22
[VMAX] STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61)
→
factory default -> delete from mydw - INVALID MYDW ORGANIZATION (CODE = 61)
Brandon Krebs
updated the
Link
at
18 October 2024, 21:20
None
→
This issue relates to RND-1796
Brandon Krebs
updated the
Version
at
18 October 2024, 21:19
None
→
myDW 2.0.70
Brandon Krebs
updated the
Description
at
18 October 2024, 21:00
STELLA 2.0.70
DW-VG416 FW1.5.5.6
+VMAX 10/18 & Later -+ EACM8384
----
while registered - factory default NVR (start up wizard shows empty fields - status: registered)
!image-20241018-204719.png|width=982,height=749,alt="image-20241018-204719.png"!
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
!image-20241018-204928.png|width=1045,height=762,alt="image-20241018-204928.png"!
Attempting to register the fields do not save.
!factory default (VMAX -myDW) registration.mp4|width=1252,height=814,alt="factory default (VMAX -myDW) registration.mp4"!
pf site myDw registration fails .{color:#ff5630} Error CURRENT STATUS: NOT REGISTERED{color}
{color:#ff5630}STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61){color}
!pf - factory default (VMAX - mydw).mp4|width=1262,height=866,alt="pf - factory default (VMAX - mydw).mp4"!
→
STELLA 2.0.70
DW-VG416 FW1.5.5.6
+VMAX 10/18 & Later -+ EACM8384
----
while registered - factory default NVR (start up wizard shows empty fields - status: registered)
!image-20241018-204719.png|width=982,height=749,alt="image-20241018-204719.png"!
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
!image-20241018-204928.png|width=1045,height=762,alt="image-20241018-204928.png"!
User Input does not save.
!factory default (VMAX -myDW) registration.mp4|width=1252,height=814,alt="factory default (VMAX -myDW) registration.mp4"!
pf site myDw registration fails .{color:#ff5630} Error CURRENT STATUS: NOT REGISTERED{color}
{color:#ff5630}STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61){color}
!pf - factory default (VMAX - mydw).mp4|width=1262,height=866,alt="pf - factory default (VMAX - mydw).mp4"!
Brandon Krebs
updated the
Description
at
18 October 2024, 20:59
STELLA 2.0.70
DW-VG416 FW1.5.5.6
+VMAX 10/18 & Later -+ EACM8384
----
while registered - factory default NVR (start up wizard shows empty fields but status is registered)
!image-20241018-204719.png|width=982,height=749,alt="image-20241018-204719.png"!
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
!image-20241018-204928.png|width=1045,height=762,alt="image-20241018-204928.png"!
Attempting to register the fields do not save.
!factory default (VMAX -myDW) registration.mp4|width=1252,height=814,alt="factory default (VMAX -myDW) registration.mp4"!
pf site myDw registration fails .{color:#ff5630} Error CURRENT STATUS: NOT REGISTERED{color}
{color:#ff5630}STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61){color}
!pf - factory default (VMAX - mydw).mp4|width=1262,height=866,alt="pf - factory default (VMAX - mydw).mp4"!
→
STELLA 2.0.70
DW-VG416 FW1.5.5.6
+VMAX 10/18 & Later -+ EACM8384
----
while registered - factory default NVR (start up wizard shows empty fields - status: registered)
!image-20241018-204719.png|width=982,height=749,alt="image-20241018-204719.png"!
myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)
!image-20241018-204928.png|width=1045,height=762,alt="image-20241018-204928.png"!
Attempting to register the fields do not save.
!factory default (VMAX -myDW) registration.mp4|width=1252,height=814,alt="factory default (VMAX -myDW) registration.mp4"!
pf site myDw registration fails .{color:#ff5630} Error CURRENT STATUS: NOT REGISTERED{color}
{color:#ff5630}STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61){color}
!pf - factory default (VMAX - mydw).mp4|width=1262,height=866,alt="pf - factory default (VMAX - mydw).mp4"!
Unknown User
created the
Issue
at
18 October 2024, 20:58
Details
Priority
Medium
Created: 18 October 2024, 20:58
Updated:
11 November 2025, 17:29