factory default -> delete from mydw -> register again - INVALID MYDW ORGANIZATION (CODE = 61)

Description

STELLA 2.0.70

DW-VG416 FW1.5.5.6

VMAX 10/18 & Later - EACM8384

while registered - factory default NVR (start up wizard shows empty fields - status: registered)

myDW displays NVR is offline. Admin deletes the recorder (VMAX displays not registered status)

User Input does not save.

pf site myDw registration fails . Error CURRENT STATUS: NOT REGISTERED
STATUS: CLOUD AUTHENTICATION ERROR - INVALID MYDW ORGANIZATION (CODE = 61)

[ISSUE]
When deleting the recorder, it takes a long time due to the large amount of performance data, which leads to synchronization issues between the agent and the server.

[Solution]
I migrated the relational data to NoSQL (MongoDB) and modified the deletion process to use threads for faster response handling.

[Duplicated]

RND-1796: [Recorders] Registration error - Invalid myDW organization (code = 61)Resolved

Attachments

Screenshot 2024-12-09 at 4.34.26 PM.png

61.4 KiB

image-20241018-204719.png

810 KiB

pf - factory default (VMAX - mydw).mp4

1.90 MiB

image-20241018-204928.png

793 KiB

factory default (VMAX -myDW) registration.mp4

5.81 MiB

Name Created at Size Actions

Screenshot 2024-12-09 at 4.34.26 PM.png 2024-12-09 07:36 61.4 KiB

image-20241018-204719.png 2024-10-18 20:58 810 KiB

pf - factory default (VMAX - mydw).mp4 2024-10-18 20:58 1.90 MiB

image-20241018-204928.png 2024-10-18 20:58 793 KiB

factory default (VMAX -myDW) registration.mp4 2024-10-18 20:58 5.81 MiB

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Child issues

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relates to

RND-1796 [Recorders] Registration error - Invalid myDW organization (code = 61)

Resolved

VMAX-562 VMAX registration error - STATUS: LOCAL AUTHENTICATION ERROR (CODE = 30)

Done

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Priority

Medium

Created: 18 October 2024, 20:58 Updated: 11 November 2025, 17:29

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