VMAX-Focus @ Board share Issue Type Icon VMAX-594

[DW-VG4 / DW-VP] V-CLASS camera osd time issue after VMAX reboot

Description

V-CLASS CAMERA SERIES: DWC-VSBD04Bi, DWC-VSBD04Mi, DWC-VSDG04Bi, DWC-VSDG04Mi, DWC-VSTB04Bi, DWC-VSTB04iB, DWC-VSTBO4Mi

VMAX INTERNAL POE SWITCH

DW-VP09: 1.5.5.7

DW-VG4: 1.5.5.7

This issue was orginially reported to TVT, their R&D team requested to check with Focus.

After rebooting the VMAX NVR, the camera time becomes incorrect, regardless of the time synchronization method used (sync to computer time, manual sync, or NTP sync). The time does not update correctly in any of the selected time modes.

Here are the steps I followed to reproduce the issue:

  1. I set up 3 different v-class models with different time synchronization modes (e.g., sync to computer time, manual sync, NTP sync).

  2. Reboot the VMAX NVR.

  3. After reboot, check the camera time OSD.

TVT response:

After R&D test to add the camera to VMAX NVR through internal PoE switch, and analyze the camera log, they find in the log there is only one record of camera itself synchronize the time after reboot, and there is no log record of other device synchronize the time to the camera. 

 

So R&D confirm that the NVR didn't synchronize the time to camera automatically.

We suggest to check from NVR side, why the NVR didn't send the time synchronization command

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Activity

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Brandon Krebs updated the Resolution at 19 February 2025, 22:14
None → Done
Brandon Krebs changed the Status at 19 February 2025, 22:14
To Do → Done
Brandon Krebs changed the Status at 18 February 2025, 23:44
In Review → To Do
FOCUS_JH updated the Rank at 18 February 2025, 00:32
None → Ranked higher
FOCUS_JH changed the Status at 18 February 2025, 00:32
To Do → In Review
Brandon Krebs changed the Status at 17 February 2025, 17:09
In Review → To Do
FOCUS_JH changed the Status at 13 February 2025, 08:49
To Do → In Review
Brandon Krebs changed the Status at 12 February 2025, 21:36
In Review → To Do
FOCUS_JH updated the Rank at 12 February 2025, 00:28
None → Ranked higher
FOCUS_JH changed the Status at 12 February 2025, 00:28
To Do → In Review
Brandon Krebs updated the Description at 11 February 2025, 17:15
None → V-CLASS CAMERA SERIES: DWC-VSBD04Bi, DWC-VSBD04Mi, DWC-VSDG04Bi, DWC-VSDG04Mi, DWC-VSTB04Bi, DWC-VSTB04iB, DWC-VSTBO4Mi VMAX INTERNAL POE SWITCH DW-VP09: 1.5.5.7 DW-VG4: 1.5.5.7 ---- {panel:bgColor=#eae6ff} This issue was orginially reported to TVT, their R&D team requested to check with Focus. {panel} After rebooting the VMAX NVR, the camera time becomes incorrect, regardless of the time synchronization method used (sync to computer time, manual sync, or NTP sync). The time does not update correctly in any of the selected time modes. *Here are the steps I followed to reproduce the issue:* # I set up 3 different v-class models with different time synchronization modes (e.g., sync to computer time, manual sync, NTP sync). # Reboot the VMAX NVR. # After reboot, check the camera time OSD. !image-20250211-171358.png|width=914,height=315,alt="image-20250211-171358.png"! {color:#ff5630}*TVT response:* {color} After R&D test to add the camera to VMAX NVR through internal PoE switch, and analyze the camera log, they find in the log there is only one record of camera itself synchronize the time after reboot, and there is no log record of other device synchronize the time to the camera.    So R&D confirm that the NVR didn't synchronize the time to camera automatically. We suggest to check from NVR side, why the NVR didn't send the time synchronization command
Brandon Krebs updated the Summary at 11 February 2025, 17:13
[DW-VG4 / DW-VP] V-CLASS camera time → [DW-VG4 / DW-VP] V-CLASS camera osd time issue after VMAX reboot
Brandon Krebs updated the Component at 11 February 2025, 17:05
None → VMAX IP Plus
Unknown User created the Issue at 11 February 2025, 17:05

Details

Priority

Priority: MediumMedium
Created: 11 February 2025, 17:05 Updated: 19 February 2025, 22:14