VMAX-633
[Alerts] System alert triggered despite normal operation after prod upgrade
Description
Production: v2.0.76-6
EU ID: EAAG3881
Summary:
Unexpected system alert on VMAX A1 G4 upon initial login after production upgrade. This morning, an alert was triggered on the VMAX A1 G4 system indicating that the system was not responding. To investigate, I accessed the local monitor directly connected to the recorder. The system appeared to be online and functioning normally.
After interacting with the local UI, the alert was automatically cleared by the system.
System log for DW-VA1G416
recorder id : {bae34150-99ff-dc69-e676-3ac79b7b5988}
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Greg(Sungwon) Kim
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24 June 2025, 08:31
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FOCUS_JH
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24 June 2025, 06:43
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24 June 2025, 06:39
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Paul S. Kim
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24 June 2025, 04:52
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Paul S. Kim
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24 June 2025, 04:51
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dw.agent_r_20250623.log
Paul S. Kim
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24 June 2025, 04:51
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dw.agent_r_20250622.log
Paul S. Kim
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24 June 2025, 04:43
Greg(Sungwon) Kim
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Paul S. Kim
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24 June 2025, 04:43
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VMAX A1 G4
Paul S. Kim
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24 June 2025, 04:43
RND-2420
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VMAX-633
Paul S. Kim
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24 June 2025, 04:43
Paul S. Kim
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Paul S. Kim
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Paul S. Kim
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Paul S. Kim
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24 June 2025, 04:43
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VMAX Series
Greg(Sungwon) Kim
updated the
Description
at
24 June 2025, 01:16
Production: v2.0.76-6
EU ID: EAAG3881
----
*Summary:*
Unexpected system alert on VMAX A1 G4 upon initial login after production upgrade. This morning, an alert was triggered on the VMAX A1 G4 system indicating that the system was not responding. To investigate, I accessed the local monitor directly connected to the recorder. The system appeared to be online and functioning normally.
After interacting with the local UI, the alert was automatically cleared by the system.
!image-20250623-210819.png|width=1796,height=716,alt="image-20250623-210819.png"!
System log for DW-VA1G416
[^VMAXA1_log.csv]
→
Production: v2.0.76-6
EU ID: EAAG3881
----
*Summary:*
Unexpected system alert on VMAX A1 G4 upon initial login after production upgrade. This morning, an alert was triggered on the VMAX A1 G4 system indicating that the system was not responding. To investigate, I accessed the local monitor directly connected to the recorder. The system appeared to be online and functioning normally.
After interacting with the local UI, the alert was automatically cleared by the system.
!image-20250623-210819.png|width=1796,height=716,alt="image-20250623-210819.png"!
System log for DW-VA1G416
[^VMAXA1_log.csv]
recorder id : {bae34150-99ff-dc69-e676-3ac79b7b5988}
Paul S. Kim
updated the
Fix Version
at
24 June 2025, 00:10
None
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myDW 2.0.77
Paul S. Kim
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24 June 2025, 00:10
David
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Greg(Sungwon) Kim
Unknown User
created the
Issue
at
23 June 2025, 21:12
Details
Priority
High
Created: 23 June 2025, 21:12
Updated:
26 June 2025, 00:19