[pf] VMAX NVR live monitoring - 403 Forbidden

Description

Pathfinder error: 403 Forbidden https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm

VMAX IP G4 / NVR: 1.6.0.4

VMAX DVR no issue.


Summary: Live monitoring on pf.mydw.cloud fails with a 403 Forbidden error when accessing a VMAX NVR 1.6.0.4.

VMAX NVR 1.5.6.1 is okay.

Mobile live monitoring is okay.

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Child issues

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Activity

Brandon Krebs updated the Resolution at 19 September 2025, 15:33
None → Done
Brandon Krebs changed the Status at 19 September 2025, 15:33
In Review → Done
Paul S. Kim changed the Assignee at 16 September 2025, 23:27
Paul S. Kim → Elen Lee
Brandon Krebs changed the Assignee at 16 September 2025, 15:06
Unassigned → Paul S. Kim
Paul S. Kim changed the Assignee at 16 September 2025, 04:30
FOCUS_JH changed the Assignee at 16 September 2025, 04:03
FOCUS_JH → Paul S. Kim
FOCUS_JH updated the Rank at 16 September 2025, 00:02
None → Ranked higher
FOCUS_JH changed the Status at 16 September 2025, 00:02
To Do → In Review
Brandon Krebs updated the Description at 15 September 2025, 19:56
Pathfinder error: 403 Forbidden [https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm|https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm] VMAX IP G4 / NVR: 1.6.0.4 VMAX DVR no issue. ---- Summary: Live monitoring on *pf.mydw.cloud* fails with a *403 Forbidden* error when accessing a *VMAX NVR 1.6.0.4*. VMAX NVR 1.5.6.4 is okay. {panel:bgColor=#eae6ff} Mobile live monitoring is okay. {panel} !image-20250915-181517.png|width=670,height=472,alt="image-20250915-181517.png"! → Pathfinder error: 403 Forbidden [https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm|https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm] VMAX IP G4 / NVR: 1.6.0.4 VMAX DVR no issue. ---- Summary: Live monitoring on *pf.mydw.cloud* fails with a *403 Forbidden* error when accessing a *VMAX NVR 1.6.0.4*. VMAX NVR 1.5.6.1 is okay. {panel:bgColor=#eae6ff} Mobile live monitoring is okay. {panel} !image-20250915-181517.png|width=670,height=472,alt="image-20250915-181517.png"!
Brandon Krebs updated the Description at 15 September 2025, 19:56
Pathfinder error: 403 Forbidden [https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm|https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm] VMAX IP G4 / NVR: 1.6.0.4 VMAX DVR no issue. ---- Summary: Live monitoring on *pf.mydw.cloud* fails with a *403 Forbidden* error when accessing a *VMAX NVR*. {panel:bgColor=#eae6ff} Mobile live monitoring is okay. {panel} !image-20250915-181517.png|width=670,height=472,alt="image-20250915-181517.png"! → Pathfinder error: 403 Forbidden [https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm|https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm] VMAX IP G4 / NVR: 1.6.0.4 VMAX DVR no issue. ---- Summary: Live monitoring on *pf.mydw.cloud* fails with a *403 Forbidden* error when accessing a *VMAX NVR 1.6.0.4*. VMAX NVR 1.5.6.4 is okay. {panel:bgColor=#eae6ff} Mobile live monitoring is okay. {panel} !image-20250915-181517.png|width=670,height=472,alt="image-20250915-181517.png"!
Brandon Krebs changed the Priority at 15 September 2025, 19:56
High → Medium
Brandon Krebs updated the Summary at 15 September 2025, 18:50
[pf] live monitoring - 403 Forbidden → [pf] VMAX NVR live monitoring - 403 Forbidden
Brandon Krebs updated the Description at 15 September 2025, 18:50
Pathfinder error: 403 Forbidden [https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm|https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm] VMAX IP G4: 1.6.0.4 ---- Summary: Live monitoring on *pf.mydw.cloud* fails with a *403 Forbidden* error when accessing a *VMAX NVR*. {panel:bgColor=#eae6ff} Mobile live monitoring is okay. {panel} !image-20250915-181517.png|width=670,height=472,alt="image-20250915-181517.png"! → Pathfinder error: 403 Forbidden [https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm|https://pf-wasm.s3.us-west-1.amazonaws.com/pf/UMiniWebViewer_1.2.5.18.wasm] VMAX IP G4 / NVR: 1.6.0.4 VMAX DVR no issue. ---- Summary: Live monitoring on *pf.mydw.cloud* fails with a *403 Forbidden* error when accessing a *VMAX NVR*. {panel:bgColor=#eae6ff} Mobile live monitoring is okay. {panel} !image-20250915-181517.png|width=670,height=472,alt="image-20250915-181517.png"!
Brandon Krebs changed the Assignee at 15 September 2025, 18:38
Unassigned → FOCUS_JH
Unknown User created the Issue at 15 September 2025, 18:19