VMAX-Focus @ Board share Issue Type Icon VMAX-672

[pf + Smart Web Viewer] 403 Forbidden error

Description

NVRs: DW-VG412 v1.6.0.12 and DW-VG412N (VG512) v1.6.0.16

Smart Web Viewer: v1.2.5.20

Summary: Live monitoring on pf.mydw.cloud shows 403 Forbidden error when trying to access either of the NVRs above.

Setup menu works ok via pf.mydw.cloud

Mobile live monitoring works ok

Direct IP (external/internal) works ok

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Paul S. Kim changed the Assignee at 5 December 2025, 21:36
Unassigned → Gayoung Nam
Paul S. Kim changed the Assignee at 5 December 2025, 21:27
Jose Galvez changed the Assignee at 5 December 2025, 18:58
Jose Galvez → Paul S. Kim
Jose Galvez changed the Assignee at 5 December 2025, 18:58
Paul S. Kim → Jose Galvez
Jose Galvez changed the Assignee at 5 December 2025, 18:58
David → Paul S. Kim
Jose Galvez updated the Summary at 5 December 2025, 18:58
[pf + Smar Web Viewer] 403 Forbidden error → [pf + Smart Web Viewer] 403 Forbidden error
Unknown User created the Issue at 5 December 2025, 18:58

Details

Priority

Priority: MediumMedium
Created: 5 December 2025, 18:58 Updated: 5 December 2025, 22:02