VMAX-Focus @ Board share Issue Type Icon VMAX-672

[pf + Smart Web Viewer] 403 Forbidden error

Description

NVRs: DW-VG412 v1.6.0.12 and DW-VG412N (VG512) v1.6.0.16

Smart Web Viewer: v1.2.5.20

Summary: Live monitoring on pf.mydw.cloud shows 403 Forbidden error when trying to access either of the NVRs above.

Setup menu works ok via pf.mydw.cloud

Mobile live monitoring works ok

Direct IP (external/internal) works ok

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Priority: MediumMedium
Created: 5 December 2025, 18:58 Updated: 5 December 2025, 22:02