VMAX-675
[Smart Web Viewer] Support button redirects to Home DW KB site
Description
Smart Web Viewer: v1.2.5.20
NVRs: VG412N v1.6.0.16 | VG49 v1.6.0.12
Summary: When clicking on the Support button in the live view web page of any VMAX, it redirects a user who is not signed into Zendesk to the DW KB Home page. If signed into Zendesk, clicking on Support redirects to Home/tickets webpage.
Please change this so that any user, signed in or not, will be redirected to “Submit a Request” in Zendesk.
URL: https://support.digital-watchdog.com/hc/en-us/requests/new
Child issues
Linked work items
Activity
Show:
Details
Priority
Medium
Created: 9 December 2025, 20:17
Updated:
18 December 2025, 02:14
@FOCUS_JH Yes, please change the link to the Support button for all products
모든 제품의 Support 버튼의 링크를 아래와 같이 변경하면 되는 것입니까?
기존 링크https://support.digital-watchdog.com/hc/en-us
변경 링크 https://support.digital-watchdog.com/hc/en-us/requests/new