VMAX-Focus @ Board share Issue Type Icon VMAX-680

[VG4] UPnP setting is enabled but cannot connect using external IP:webport

Description

Summary: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port

Could we investigate if this is an issue with my router or the recorders themselves?

External IP: 47.180.64.244

VMAX IPs 192.168.96.3:803 | 192.168.96.6:806

Attempts at rebooting NVRs proved unsuccessful.

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Jose Galvez updated the Resolution at 13 March 2026, 21:11
None → Done
Jose Galvez changed the Status at 13 March 2026, 21:11
In Review → Done
Jose Galvez updated the Description at 13 March 2026, 15:17
*Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=638,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=631,alt="image-20260306-230418.png"! Attempts at rebooting NVRs proved unsuccessful. → *Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! Attempts at rebooting NVRs proved unsuccessful.
FOCUS_JH updated the Attachment at 13 March 2026, 02:48
None → image-20260313-024043.png
Jose Galvez updated the Attachment at 12 March 2026, 19:16
None → image-20260312-191618.png
FOCUS_JH changed the Status at 12 March 2026, 00:03
To Do → In Review
Jose Galvez changed the Status at 10 March 2026, 16:44
In Progress → To Do
Jose Galvez changed the Status at 10 March 2026, 16:44
In Review → In Progress
Jose Galvez updated the Attachment at 9 March 2026, 16:40
None → image-20260309-163923.png
Jose Galvez updated the Attachment at 9 March 2026, 16:40
None → image-20260309-163907.png
Jose Galvez updated the Attachment at 9 March 2026, 16:40
None → image-20260309-163929.png
FOCUS_JH updated the Rank at 9 March 2026, 06:03
None → Ranked higher
FOCUS_JH changed the Status at 9 March 2026, 06:03
To Do → In Review
FOCUS_JH updated the Attachment at 9 March 2026, 06:02
None → image-20260309-060206.png
FOCUS_JH updated the Attachment at 9 March 2026, 06:02
None → image-20260309-060224.png
FOCUS_JH deleted a Comment at 9 March 2026, 06:00
Jose Galvez updated the Description at 6 March 2026, 23:59
*Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=638,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=631,alt="image-20260306-230418.png"! → *Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=638,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=631,alt="image-20260306-230418.png"! Attempts at rebooting NVRs proved unsuccessful.
Jose Galvez updated the Description at 6 March 2026, 23:33
*Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 Thank you !51738c87-f9f1-4a5a-8d98-007f5b49c985.png|width=738,alt="51738c87-f9f1-4a5a-8d98-007f5b49c985.png"! !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=638,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=631,alt="image-20260306-230418.png"! → *Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=638,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=631,alt="image-20260306-230418.png"!
Jose Galvez updated the Attachment at 6 March 2026, 23:33
None → 51738c87-f9f1-4a5a-8d98-007f5b49c985.png
Jose Galvez updated the Description at 6 March 2026, 23:33
*Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=993,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=984,alt="image-20260306-230418.png"! → *Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 Thank you !51738c87-f9f1-4a5a-8d98-007f5b49c985.png|width=738,alt="51738c87-f9f1-4a5a-8d98-007f5b49c985.png"! !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=638,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=631,alt="image-20260306-230418.png"!
Jose Galvez updated the Description at 6 March 2026, 23:32
*Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=993,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=984,alt="image-20260306-230418.png"! → *Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? External IP: 47.180.64.244 VMAX IPs 192.168.96.3:803 | 192.168.96.6:806 Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=993,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=984,alt="image-20260306-230418.png"!
Jose Galvez updated the Attachment at 6 March 2026, 23:04
None → image-20260306-230340.png
Jose Galvez updated the Attachment at 6 March 2026, 23:04
None → image-20260306-230418.png
Jose Galvez updated the Description at 6 March 2026, 23:04
*Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! → *Summary*: When enabling UPnP in Network settings, my custom web ports are not opened and the NVRs are not accessible using the external_IP:Web_port Could we investigate if this is an issue with my router or the recorders themselves? Thank you !image-20260306-225032.png|width=466,alt="image-20260306-225032.png"! !image-20260306-225346.png|width=466,alt="image-20260306-225346.png"! !image-20260306-225559.png|width=459,alt="image-20260306-225559.png"! !image-20260306-225529.png|width=462,alt="image-20260306-225529.png"! !image-20260306-230340.png|width=993,alt="image-20260306-230340.png"! !image-20260306-230418.png|width=984,alt="image-20260306-230418.png"!
Unknown User created the Issue at 6 March 2026, 23:03

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Priority

Priority: MediumMedium
Created: 6 March 2026, 23:03 Updated: 13 March 2026, 21:11