[VG4] Webpage IPC f/w upgrade causes G4 recorder reboot

Description

Summary: Attempting to upgrade camera f/w via VG4’s webpage, the f/w upgrade will fail and reboot the entire recorder. Camera is connected to onboard POE[5] of VG4

We verified this occurs on all 9/12/16 channel recorders in f/w v1.6.0.20

Steps to reproduce:

Log into VG4 webpage and go to Record > Camera Management > Setup (camera)
Choose file to upgrade camera f/w. Click Upgrade

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IPC FW Upgrade via VG4 webpage reboots recorder.mp4

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image-20260313-015932.png 2026-03-13 02:02 69.8 KiB

image-20260312-152716.png 2026-03-12 15:27 6.66 KiB

image-20260312-152506.png 2026-03-12 15:27 3.57 KiB

image-20260312-020155.png 2026-03-12 02:03 16.2 KiB

TD-9583E3B_2026_03_11_11AM_15_16.avi 2026-03-11 22:53 40.4 MiB

image-20260311-215556.png 2026-03-11 21:56 14.7 KiB

IPC FW Upgrade via VG4 webpage reboots recorder.mp4 2026-03-11 21:52 8.59 MiB

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Child issues

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Activity

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FOCUS_JH 13 March 2026, 02:02

A15 FW 탑재된 카메라는 DWC-PDS10Wi28A 1대만 보유하고 있어 DW WebSite 에서 FW 다운로드후 확인한 결과입니다.(A20 FW 탑재된 카메라는 없음)

Local 에서는 문제가 없었는데, Web 에서는 리부팅 확인됩니다.

연구소에 검토 요청하겠습니다.

Jose Galvez 12 March 2026, 15:27

@FOCUS_JH The latest X-class series FW are significantly larger than the others you tested.

FOCUS_JH 12 March 2026, 02:03

혹시 카메라 FW 파일 사이즈가 어떻게 되시는지요?

아래 FW로 기존에 보유하고 있는 카메라로 확인시 증상재현 안됩니다.

예상하기로는 FW 파일 사이즈에 따라 NVR 메모리 부족으로 발생가능성이 있습니다.

Gayoung Nam 11 March 2026, 22:53

<local side>
: after starting fw upgrade local side freezes and reboot

Details

Priority

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Created: 11 March 2026, 21:52 Updated: 13 March 2026, 02:05

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