[VG4] Webpage IPC f/w upgrade causes G4 recorder reboot

Description

Summary: Attempting to upgrade camera f/w via VG4’s webpage, the f/w upgrade will fail and reboot the entire recorder. Camera is connected to onboard POE[5] of VG4

We verified this occurs on all 9/12/16 channel recorders in f/w v1.6.0.20

Steps to reproduce:

Log into VG4 webpage and go to Record > Camera Management > Setup (camera)
Choose file to upgrade camera f/w. Click Upgrade

Attachments

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image-20260312-152506.png

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image-20260312-020155.png

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TD-9583E3B_2026_03_11_11AM_15_16.avi

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image-20260311-215556.png

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IPC FW Upgrade via VG4 webpage reboots recorder.mp4

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image-20260313-015932.png 2026-03-13 02:02 69.8 KiB

image-20260312-152716.png 2026-03-12 15:27 6.66 KiB

image-20260312-152506.png 2026-03-12 15:27 3.57 KiB

image-20260312-020155.png 2026-03-12 02:03 16.2 KiB

TD-9583E3B_2026_03_11_11AM_15_16.avi 2026-03-11 22:53 40.4 MiB

image-20260311-215556.png 2026-03-11 21:56 14.7 KiB

IPC FW Upgrade via VG4 webpage reboots recorder.mp4 2026-03-11 21:52 8.59 MiB

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FOCUS_JH updated the Rank at 13 March 2026, 02:05

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FOCUS_JH changed the Status at 13 March 2026, 02:05

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FOCUS_JH updated the Attachment at 13 March 2026, 02:02

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Jose Galvez updated the Attachment at 12 March 2026, 15:27

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Jose Galvez updated the Attachment at 12 March 2026, 15:27

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FOCUS_JH updated the Rank at 12 March 2026, 02:03

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Gayoung Nam updated the Attachment at 11 March 2026, 22:53

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Jose Galvez updated the Attachment at 11 March 2026, 21:56

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Jose Galvez updated the Description at 11 March 2026, 21:56

*Summary*: Attempting to upgrade camera f/w via VG4’s webpage, the f/w upgrade will fail and reboot the entire recorder. Camera is connected to onboard POE[5] of VG4 !IPC FW Upgrade via VG4 webpage reboots recorder.mp4|width=671,alt="IPC FW Upgrade via VG4 webpage reboots recorder.mp4"! We have verified this occurs on all 9/12/16 channel recorders in f/w v1.6.0.20 *Steps to reproduce:* # Log into VG4 webpage and go to Record > Camera Management > Setup (camera) # Choose file to upgrade camera f/w. Click Upgrade → *Summary*: Attempting to upgrade camera f/w via VG4’s webpage, the f/w upgrade will fail and reboot the entire recorder. Camera is connected to onboard POE[5] of VG4 !IPC FW Upgrade via VG4 webpage reboots recorder.mp4|width=671,alt="IPC FW Upgrade via VG4 webpage reboots recorder.mp4"! !image-20260311-215556.png|width=1022,alt="image-20260311-215556.png"! We verified this occurs on all 9/12/16 channel recorders in f/w v1.6.0.20 *Steps to reproduce:* # Log into VG4 webpage and go to Record > Camera Management > Setup (camera) # Choose file to upgrade camera f/w. Click Upgrade

Unknown User created the Issue at 11 March 2026, 21:52

Details

Priority

Medium

Created: 11 March 2026, 21:52 Updated: 13 March 2026, 02:05

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