Item 1 – This represents work Carrollton is currently doing to complete UAT and immediate post Go-Live support, including taking over QA work previously assigned to NJDEP.  Carrollton will assist NJDEP throughout the designated Go-Live period to ensure a smooth system launch, promptly addressing any issues or challenges that arise.

Item 2 – This line item is to be used at NJDEP’s discretion on an item-level process whereby items already detailed by NJDEP will be added to the system.  Each item will be estimated with an associated price cost and if approved by NJDEP, billed against this line item.  NJDEP may choose to not fully use this amount for Carrollton services.  Enhancements should be coordinated and consolidated by NJDEP to allow Carrollton to more efficiently schedule and implement the necessary fixes in a timeframe that works for both Carrollton and NJDEP.

Item 3 – This covers our general support activities on a monthly basis. This is an estimate based on previous NJDEP projects.  General support activities include:

·        Weekly log file checking via PDC (Pega Diagnostic Center)

·        Alert resolution

·        Applying any patches or security updates that Pega releases.

·        These support activities will be done across Dev and Test where Carrollton have access.

·        For Prod we will perform the same tasks but work with NJDEP IT to implement appropriate changes and to gain access to logs.