Detective Sgt. John Cidoni informed me today that Sgt. Heidi Correa has completed improved recordings in English and Spanish. The project is now complete with just maintenance to messaging as needed.

Send Det. Sgt. John Cidoni and Lt. Stoker email asking for update on the message / greeting issue. Asked for update so that tracker can be updated hopefully to “Completed”

Spoke to Det. Sgt. John Cidoni in email about the tip line. SPP is interested in having the message prompts redone as they currently are voiced by three different people, and they feel it will be better if just one voice is used. They have identified Sgt. Heidi Correa who is fluent in Spanish / English to do all the messaging.

I sent an email to Judith Papiez of Treasury who was involved in setting up the tip line asking how we can go about doing the redo.

I inquired with Jeff Ricciardi today about the status of the Tip Line. He informed that it was compete and live. I called it and it seems to be working. I sent an email to John Cidoni and Stephen Stoker of SPP and inquired if they are good with the final product from ATT. I also inquired if there were plans to publish it on the SPS / SPP website and or social media. I’m awaiting a response and upon that response with anticipation of moving this to completed status.

Jeff Ricciardi meet with John Cidoni on Friday 8/12 about final details on number. Jeff confirmed on 8/16, “Yes order is in with AT&T . Once the 800 service is established . we are going to have OIT build the AA with menu options.”

Pete Tenebruso has arranged with AT&T a reservation of the number: 844-PARK TIP. Jeff Ricciardi will be putting in request to OIT for this number / service. This will require AT&T to record (by person) the voice prompts this may take several weeks from time it is requested with OIT.

Details below of recent activity

 --------------------------------------------------

From: Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>
Sent: Monday, August 1, 2022 3:40 PM
To: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>; Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: Re: SPP Tip Line 7/28/222 Meeting Recap

We like this format:  

First Prompt:

• Press 1 for English

• Press 2 for Spanish

Second Prompt (in either English or Spanish, based on caller's choice): 

• If this is an Emergency, Press 1 to Speak to a Park Police Dispatcher (Forward call to 1-877-WARN DEP (1-877-927-6337) 

• Press 2 to Leave an anonymous tip for the NJ State Park Police (Voice Mail)

• Press 3 to Leave a tip with your contact information to the NJ State Park Police (Voice Mail)

  • -"Please leave your name, phone number and the tip you would like to report and an NJ State Park Police Officer will get back to you."

•  

Detective Sergeant John J. Cidoni #804

New Jersey State Park Police 

NJSPP Investigations Unit

District 1 Headquarters

2434 County Rt. 563

Egg Harbor City, NJ 08215

State Phone #609-649-4662

Email: john.cidoni2@dep.nj.gov

From: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>
Sent: Monday, August 1, 2022 3:34 PM
To: Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>; Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

Pete,

Thank you for getting this setup (reserved) with AT&T.

John and Stephen,

Please confirm / edit the the Prompts.  I put my comment in red but I defer to the expertise of Harry Wertz and the SPP.

Ben

From: Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>
Sent: Monday, August 1, 2022 1:25 PM
To: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>; Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

The 844-727-5847 (844-PARK-TIP) number is reserved.  The reservation is good for 45 days.  The AT&T rep (Greg Thomas) said we probably need to submit a request through NJOIT (all telephone and cellular request go through NJOIT).  I guess once the number is established, we can program the auto attendant.  Below is the functionality that was laid out.  May be a good idea to finalize exactly what you want while we are waiting for the number ot be ordered.

Jeff - I assume you will process the OIT request.  Also please add anything I missed….this is all new to me.   

First Prompt:

• Press 1 for English

• Press 2 for Spanish

Second Prompt (in either English or Spanish, based on caller's choice): 

• If this is an Emergency, Please Hang Up and Dial 911 (Or can a call be forwarded to 911?)

  • Did we want this to be the WarnDEP number?  I thought in the meeting I heard the concern that if a caller is told to call 911 the call will not get to SPP (DEP dispatch) but go to municipality?

• Press One to Leave an anonymous tip for the NJ State Park Police (Voice Mail)

• Press Two to Leave a tip with your contact information to the NJ State Park Police (Voice Mail)

  • -"Please leave your name, phone number and the tip you would like to report and an NJ State Park Police Officer will get back to you."

• Press Three to Speak with NJ State Park Police Dispatch (Live Number)

From: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>
Sent: Monday, August 1, 2022 8:44 AM
To: Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>; Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

Sounds good John.

Pete, can you set that up?

Ben

From: Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>
Sent: Friday, July 29, 2022 4:27 PM
To: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>; Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

Peter and Ben

Thank you for all of that work. We like the 844-PARK TIP number if I got that right. 

John

Sent from my Verizon, Samsung Galaxy smartphone

-------- Original message --------

From: "Trotter, Ben [DEP]" <Ben.Trotter@dep.nj.gov>

Date: 7/29/22 1:19 PM (GMT-05:00)

To: "Tenebruso, Peter [DEP]" <Peter.Tenebruso@dep.nj.gov>, "Cidoni, John [DEP]" <John.Cidoni2@dep.nj.gov>, "Stoker, Stephen [DEP]" <Stephen.Stoker@dep.nj.gov>, "Wertz, Harry [DEP]" <Harry.Wertz@dep.nj.gov>, "Compton, Bret [DEP]" <Bret.Compton@dep.nj.gov>, "Ricciardi, Jeffery [DEP]" <Jeffery.Ricciardi@dep.nj.gov>

Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

Pete,

Thanks for getting this info. 

John and Stephen,  let us know which you want to go with (flip a coin?) 😊

Ben

From: Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>
Sent: Friday, July 29, 2022 1:02 PM
To: Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>; Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

I reached out to AT&T rep.  He said:. 

• 877-657-2757 (877-NJ-PARKS) is available.  Also 844-727-5847 (8444-PARK-TIP) as available. Nothing available for the other two.

• Monthly charge would be $9.90 plus usage. Usage would be 4.2 cents per minute intrastate and 2.4 cents per minute for interstate.

• There is some reporting. I think we may send the inbound call detail via FTP to OIT. I’d have to check. In the portal, you can pull down usage summary data – monthly, day of week, originating area code.

• Toll-free service doesn’t support text, images or video. We can support those functions with our Global Smart Messaging Suite (GSMS) via a shortcode. GSMS also supports outbound notification functions, too, that may have some other value for you. I’ve got a few guys on our team that are familiar with GSMS that I can have walk us through the product if you’d like.

• In the meantime, want me to reserve one of those TFNs?

Let me know ASAP if you want me to reserve one of the numbers.

From: Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>
Sent: Thursday, July 28, 2022 3:50 PM
To: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>; Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: Re: SPP Tip Line 7/28/222 Meeting Recap

All,

It was great meeting everyone and I appreciate everyone's time and efforts.  Some additional info we covered in the meeting: 

-hopefully the tipline can be a nationwide, toll free number

-the NJSPP tip line should have a prompt that would send the caller to 1-877-WARN DEP just in case the caller called the tip line by accident or if the caller is calling in a tip that is currently occurring and needs immediate park police response

I agree with all that was said below and would have the following suggestions for a SPP tip line number. .....which I just stole from Peter's email:

• 1-XXX-SPP-TIPS (My favorite)

• 1-XXX-NJ-PARKS (OK)

• 1-XXX-PARK-TIP (GOOD)

• 1-XXX-TIP-PARK (Least Favorite)

•  

I am open to any other suggestions for the tip line number.  It's almost as difficult as naming a child or coming up with a fantasy football team name!! 

Thanks again all,

Detective Sergeant John J. Cidoni #804

New Jersey State Park Police 

NJSPP Investigations Unit

District 1 Headquarters

2434 County Rt. 563

Egg Harbor City, NJ 08215

State Phone #609-649-4662

Email: john.cidoni2@dep.nj.gov

From: Trotter, Ben [DEP] <Ben.Trotter@dep.nj.gov>
Sent: Thursday, July 28, 2022 3:27 PM
To: Cidoni, John [DEP] <John.Cidoni2@dep.nj.gov>; Tenebruso, Peter [DEP] <Peter.Tenebruso@dep.nj.gov>; Stoker, Stephen [DEP] <Stephen.Stoker@dep.nj.gov>; Wertz, Harry [DEP] <Harry.Wertz@dep.nj.gov>; Compton, Bret [DEP] <Bret.Compton@dep.nj.gov>; Ricciardi, Jeffery [DEP] <Jeffery.Ricciardi@dep.nj.gov>
Subject: RE: SPP Tip Line 7/28/222 Meeting Recap

All,

Below is my take on the Teams meeting today for setting up the SPP Tip Line

• Discussed pros and cons of going with WarnDEP (adding Tip Line as a prompt) or with a dedicated line via Hosted Voice Services

• Although WarnDEP makes sense aa centralized place and is out in the public there were concerns about;

• Adding to an already crowded phone option / prompt tree that would have 5 prompts.  This could lead to tips not getting to SPP

• Added call volume to the dispatchers.

• Need to setup prompt recording with ATT (take time)

• The Hosted Voice Services will be pursued

• Setting up on the HVS system will provide a dedicated Tip Line for SPP

• Need to determine what phone number we want to use.  John Cidoni to provide options that Pete T. will run by ATT.

• Harry W. recommended

• That the line be toll free

• Look into reporting functions on number of calls and other analytics for reporting.

• Other options wanted

• Ability to send a text, pictures, or video Tip Line.

Please add to or edit what I have here.  John C, let us know how SPP wants to go with this and the possible numbers to run by ATT and we’ll go from there.

Ben Trotter, IT Lead for State Parks, Forests & Historic Sites

Ben.Trotter@dep.nj.gov

Cell: (609) 414-6322 | Desk: (609) 940-0349

Maybe use of hosted voice services (AT&T Clear Span vs. Softphone). Need to connect Lt. Stoker with background on options. Pete T. has been lead on Softphone. Ben has a recent Softphone number in order to appreciate the service. Neal Krause is contact. Ben is able to investigate for now.

State Park Police looking setup phone lines as:

• The Detective Bureau asked if the phone number could be something like this;

  • 1-XXX-SPP-TIPS

  • 1-XXX-NJ-PARKS

  • 1-XXX-PARK-TIP

• Would it be possible for to have the caller hit a prompt that would say: 

  • Press 1 for an Anonymous Tip

  • Press 2-if you would like a Call Back or Follow up phone call.