DEP Hardware Inventory-related updates or upgrades
Description
This project will produce well-researched recommendations for enhancing the inventory capabilities within Ivanti at a minimum, and will consider if and how to adapt or adopt tools that can use trends in help desk ticketing to inform purchase decisions, including warranties. If recommending new steps or toolsets, the project will grow to include implementation.
Project Justification
There is a need to understand the current options, service and cost structure against the potential to adopt newer cloud-based toolsets that Ivanti or others may offer and which might optimize not just inventory, but also linking of support issues to inform hardware and warranty expenditures and choices. Ivanti is known to offer comprehensive IT Asset Management (ITAM) tools with greater scope than we are currently utilizing.
Linked work items
relates to
IPTD-447
Comprehensive IT Inventory Recommendations
Completed
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Details
Sponsoring Leadership Area
Water Resource Management
Sponsoring Leadership Area's Priority
None
Program Area Lead(s)
None
DOIT technical lead(s)
None
All Involved Leadership Areas
Div. of Information TechnologyWater Resource Management
Created: 18 June 2024, 21:23
Updated:
18 June 2024, 21:23