[DW-VG4] Random HDD failure

Description

F/W: v1.5.3.6

Model: DW-VG416

Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. (See attached video).

I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.”

Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”.

HDD:

Watchdog Reboot after Formatting HDD >

Current Bandwidth limit = 1Gbps

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image-20230327-024839.png 2023-03-27 02:48 48.0 KiB

image-20230327-024814.png 2023-03-27 02:48 392 KiB

image-20230327-024830.png 2023-03-27 02:48 9.80 KiB

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image-20230322-234759.png 2023-03-22 23:48 316 KiB

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image-20230322-232904.png 2023-03-22 23:35 845 KiB

IMG_9070.MOV 2023-03-22 23:35 70.0 MiB

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Child issues

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Activity

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Brandon Krebs 4 April 2023, 17:40

Equipment was being moved. I had to unplug the power plug. When it came back online, it tried to format the HDD. This time it worked. Previously it stopped at 0%. HDD seems okay. I will mark it as done and monitor the system. If anything happens I will update this issue.

FOCUS_JH 27 March 2023, 02:48

참고로 3월 24일 부터
16CH 에 PoE 16개 연결후 CH당 8Mbps 로 설정해서 PoE 쪽으로 Total 140~150Mbps 육박하게 해서 Aging 하고 있으나..현재까지 DW에서 발생한 문제는 발생하지 않았습니다.

FOCUS_JH 27 March 2023, 02:33

다른 PC에서도 라이센스 문제가 있어서 ..

WIndow 10 원격 데스크톱 으로 연결해야 할것 같습니다.

WIndow 10 원격 데스크톱 설정후 정보 전달 해주세요.

Brandon Krebs 24 March 2023, 23:15

TeamViewer licensing issues may be on your side.

TeamViewer access credentials remain the same.

FOCUS_JH 24 March 2023, 00:25

라이센스 문제가 있어 연결이 끊기네요

Brandon Krebs 23 March 2023, 15:31

The cable is connected.

TeamViewer ID: 176 760 628

PWD: fyz6xgcu

FOCUS_JH 23 March 2023, 04:23

저희쪽에서는 처음 보는 증상입니다.

일전에 전달해 드린 노바텍용 디버그 시리얼 연결해서 Teamview 연결 부탁드립니다.

Details

Priority

High

Created: 22 March 2023, 23:35 Updated: 4 April 2023, 17:40

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