[DW-VG4] Random HDD failure

Description

F/W: v1.5.3.6

Model: DW-VG416

Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. (See attached video).

I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.”

Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”.

HDD:

Watchdog Reboot after Formatting HDD >

Current Bandwidth limit = 1Gbps

Attachments

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IMG_9070.MOV

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Name Created at Size Actions

image-20230327-024839.png 2023-03-27 02:48 48.0 KiB

image-20230327-024814.png 2023-03-27 02:48 392 KiB

image-20230327-024830.png 2023-03-27 02:48 9.80 KiB

image-20230324-002509.png 2023-03-24 00:25 67.1 KiB

image-20230322-234759.png 2023-03-22 23:48 316 KiB

image-20230322-234810.png 2023-03-22 23:48 859 KiB

image-20230322-233359.png 2023-03-22 23:36 426 KiB

image-20230322-233427.png 2023-03-22 23:36 520 KiB

image-20230322-233340.png 2023-03-22 23:36 277 KiB

image-20230322-233415.png 2023-03-22 23:36 383 KiB

image-20230322-232923.png 2023-03-22 23:36 514 KiB

image-20230322-232904.png 2023-03-22 23:35 845 KiB

IMG_9070.MOV 2023-03-22 23:35 70.0 MiB

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Brandon Krebs updated the Resolution at 4 April 2023, 17:40

None → Done

Brandon Krebs changed the Status at 4 April 2023, 17:40

In Review → Done

FOCUS_JH changed the Status at 27 March 2023, 02:49

To Do → In Review

Brandon Krebs changed the Status at 24 March 2023, 23:15

In Review → To Do

FOCUS_JH changed the Status at 24 March 2023, 00:25

To Do → In Review

Brandon Krebs changed the Status at 23 March 2023, 15:31

In Review → To Do

FOCUS_JH changed the Status at 23 March 2023, 04:23

To Do → In Review

Brandon Krebs updated the Description at 22 March 2023, 23:48

*F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! Continues after Formatting HDD > !image-20230322-234810.png|width=409,height=302! Current Bandwidth limit = 1Gbps !image-20230322-234759.png|width=988,height=546! → *F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! Watchdog Reboot after Formatting HDD > !image-20230322-234810.png|width=409,height=302! Current Bandwidth limit = 1Gbps !image-20230322-234759.png|width=988,height=546!

Brandon Krebs updated the Description at 22 March 2023, 23:48

*F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! After formatting HDD → Watchdog Reboot occurred. !image-20230322-234026.png|width=1056,height=778! → *F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! Continues after Formatting HDD > !image-20230322-234810.png|width=409,height=302! Current Bandwidth limit = 1Gbps !image-20230322-234759.png|width=988,height=546!

Brandon Krebs updated the Description at 22 March 2023, 23:40

*F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! Continues after Formatting HDD > → *F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! After formatting HDD → Watchdog Reboot occurred. !image-20230322-234026.png|width=1056,height=778!

Brandon Krebs updated the Description at 22 March 2023, 23:37

*F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! → *F/W: v1.5.3.6* *Model: DW-VG416* ---- Randomly all of the cameras on DW-VG416 displayed “VIDEO LOSS” at the same time. ({color:#bf2600}See attached video{color}). I check the SYSTEM STATUS page and tried checking the SYSTEM LOGS but it was empty “Damaged log recovered.” !IMG_9070.MOV|width=1920,height=1080! Then when exiting all the cameras were back online. Then it happened again “VIDEO LOSS”. HDD: !image-20230322-232904.png|width=50%! !image-20230322-232923.png|width=882,height=682! !image-20230322-233340.png|width=823,height=570! !image-20230322-233359.png|width=909,height=620! !image-20230322-233415.png|width=867,height=650! !image-20230322-233427.png|width=869,height=673! Continues after Formatting HDD >

Brandon Krebs updated the Summary at 22 March 2023, 23:36

[DW-VG4] Random complete HDD failure → [DW-VG4] Random HDD failure

Unknown User created the Issue at 22 March 2023, 23:35

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Created: 22 March 2023, 23:35 Updated: 4 April 2023, 17:40

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[DW-VG4] Random HDD failure

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