VMAX-316
[VMAX PLUS] iOS motion event occured popup playback connection fail
Description
DW-VG49 F/W v1.5.3.7
DW VMAX PLUS v2.0.6
P2P connection with mobile nofitications enabled - When a motion event occurs during live monitoring, pop-up menu > VOD display > Playback is launched, but the video does not play. Error “There is no IP port information of the registered device.”
Navigated to Event page > “Connect Fail” error. > Launched VOD tried to select current time and date. > app crashed.
https://screenrec.com/share/yXUQceWgh2
This issue might of been caused by previous mobile notifications were setup via IP address. When I installed the update to the app I deleted the existing sites, but did not delete the mobile notifcation on the VMAX locally.
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High
Created: 12 April 2023, 16:23
Updated:
24 April 2023, 23:27
Fixed v2.0.8
Mobile 문제라기 보다 P2P 연결 문제입니다.
P2P 는 성능개선이 필요합니다.
조만간 testflight 로 전달될 2.0.7 에서 P2P 접속 방식이 변경되었으니 2.0.7으로 재확인 요청합니다.
We currently do not have access to v2.0.7
The symptom does not occur with an IP connection
Besides what is mentioned above. This option is enabled.
증상재현안됨.
> v2.0.7 에서도 발생하는지 확인 요망
>P2P 연결이 아닌 경우에도 발생하지는 확인 바랍니다.