VMAX-316
[VMAX PLUS] iOS motion event occured popup playback connection fail
Description
DW-VG49 F/W v1.5.3.7
DW VMAX PLUS v2.0.6
P2P connection with mobile nofitications enabled - When a motion event occurs during live monitoring, pop-up menu > VOD display > Playback is launched, but the video does not play. Error “There is no IP port information of the registered device.”
Navigated to Event page > “Connect Fail” error. > Launched VOD tried to select current time and date. > app crashed.
https://screenrec.com/share/yXUQceWgh2
This issue might of been caused by previous mobile notifications were setup via IP address. When I installed the update to the app I deleted the existing sites, but did not delete the mobile notifcation on the VMAX locally.
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Brandon Krebs
updated the
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at
24 April 2023, 23:27
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Brandon Krebs
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24 April 2023, 23:27
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FOCUS_JH
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17 April 2023, 07:18
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External Share for Jira
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17 April 2023, 07:15
Brandon Krebs
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14 April 2023, 15:43
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FOCUS_JH
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14 April 2023, 07:00
To Do
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In Review
Paul S. Kim
changed the
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13 April 2023, 04:05
Paul S. Kim
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FOCUS_JH
Brandon Krebs
updated the
Description
at
12 April 2023, 18:52
*DW-VG49 F/W v1.5.3.7*
*DW VMAX PLUS v2.0.6*
----
P2P connection with mobile nofitications enabled - When a motion event occurs during live monitoring, pop-up menu > VOD display > Playback is launched, but the video does not play. Error “There is no IP port information of the registered device.”
Navigated to Event page > “Connect Fail” error. > Launched VOD tried to select current time and date. > app crashed.
[https://screenrec.com/share/yXUQceWgh2|https://screenrec.com/share/yXUQceWgh2|smart-link]
This issue might of been caused by previously mobile notifications were setup via IP address. When I installed the update to the app I deleted the existing sites, but did not delete the mobile notifcation on the VMAX locally.
→
*DW-VG49 F/W v1.5.3.7*
*DW VMAX PLUS v2.0.6*
----
P2P connection with mobile nofitications enabled - When a motion event occurs during live monitoring, pop-up menu > VOD display > Playback is launched, but the video does not play. Error “There is no IP port information of the registered device.”
Navigated to Event page > “Connect Fail” error. > Launched VOD tried to select current time and date. > app crashed.
[https://screenrec.com/share/yXUQceWgh2|https://screenrec.com/share/yXUQceWgh2|smart-link]
This issue might of been caused by previous mobile notifications were setup via IP address. When I installed the update to the app I deleted the existing sites, but did not delete the mobile notifcation on the VMAX locally.
Brandon Krebs
updated the
Description
at
12 April 2023, 18:00
*DW-VG49 F/W v1.5.3.7*
*DW VMAX PLUS v2.0.6*
----
P2P connection with mobile nofitications enabled - When a motion event occurs during live monitoring, pop-up menu > VOD display > Playback is launched, but the video does not play. Error “There is no IP port information of the registered device.”
Navigated to Event page > “Connect Fail” error. > Launched VOD tried to select current time and date. > app crashed.
[https://screenrec.com/share/yXUQceWgh2|https://screenrec.com/share/yXUQceWgh2|smart-link]
→
*DW-VG49 F/W v1.5.3.7*
*DW VMAX PLUS v2.0.6*
----
P2P connection with mobile nofitications enabled - When a motion event occurs during live monitoring, pop-up menu > VOD display > Playback is launched, but the video does not play. Error “There is no IP port information of the registered device.”
Navigated to Event page > “Connect Fail” error. > Launched VOD tried to select current time and date. > app crashed.
[https://screenrec.com/share/yXUQceWgh2|https://screenrec.com/share/yXUQceWgh2|smart-link]
This issue might of been caused by previously mobile notifications were setup via IP address. When I installed the update to the app I deleted the existing sites, but did not delete the mobile notifcation on the VMAX locally.
Unknown User
created the
Issue
at
12 April 2023, 16:23
Details
Priority
High
Created: 12 April 2023, 16:23
Updated:
24 April 2023, 23:27