[BAY / DW-VG4 ] Hard reset camera caused connection/credential issues
Description
MODEL: DW-VG412 & DW-VG412
FW: BAY-1.5.4.3 & DW-VG4
LOCAL SIDE
After hard resetting the cameras DW-VG49, you will see a pop-up window asking for your camera credentials.
CAMERA SETUP > MAINTENANCE > RESET > HARD RESET - When the camera comes back online, it will try to connect.... However, video is lost. The camera does not prompt for a password - If multiple cameras are hard reset, you must manually enter the password for each camera.
Video Ex. https://screenrec.com/share/deq8hDYrln
**Some models the password defaulted to admin. The CHs that have the connection issue have the previous Admin1234! password saved.
Attachments
Child issues
Linked work items
relates to
VMAX-418
[BAY / DW-VG4] Network bandwidth too high
![Assignee:]()
VMAX-420
[DW-VG4] Additional manual information
![Assignee:]()
VMAX-418
[BAY / DW-VG4] Network bandwidth too high
Done
VMAX-420
[DW-VG4] Additional manual information
In Progress
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Brandon Krebs
updated the
Resolution
at
12 September 2023, 15:26
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Brandon Krebs
changed the
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at
12 September 2023, 15:26
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Brandon Krebs
updated the
Link
at
11 September 2023, 18:56
None
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This issue relates to VMAX-420
FOCUS_JH
changed the
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at
11 September 2023, 08:21
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Brandon Krebs
deleted a
Resolution
at
7 September 2023, 15:26
Brandon Krebs
changed the
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at
7 September 2023, 15:26
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Brandon Krebs
updated the
Resolution
at
7 September 2023, 15:06
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Brandon Krebs
changed the
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at
7 September 2023, 15:06
In Review
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Done
FOCUS_JH
changed the
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at
7 September 2023, 00:59
To Do
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In Review
Brandon Krebs
updated the
Link
at
6 September 2023, 21:04
None
→
This issue relates to VMAX-418
Brandon Krebs
updated the
Description
at
6 September 2023, 20:56
*MODEL: DW-VG412 & DW-VG412*
FW: BAY-1.5.4.3 & DW-VG4
LOCAL SIDE
----
{panel:bgColor=#eae6ff}
After hard resetting the cameras DW-VG49, you will see a pop-up window asking for your camera credentials.
{panel}
CAMERA SETUP > MAINTENANCE > RESET > HARD RESET - When the camera comes back online, it will try to connect.... However, video is lost. The camera does not prompt for a password - If multiple cameras are hard reset, you must manually enter the password for each camera.
Video Ex. [https://screenrec.com/share/deq8hDYrln|https://screenrec.com/share/deq8hDYrln|smart-link]
**Some models the password defaulted to admin.
→
*MODEL: DW-VG412 & DW-VG412*
FW: BAY-1.5.4.3 & DW-VG4
LOCAL SIDE
----
{panel:bgColor=#eae6ff}
After hard resetting the cameras DW-VG49, you will see a pop-up window asking for your camera credentials.
{panel}
CAMERA SETUP > MAINTENANCE > RESET > HARD RESET - When the camera comes back online, it will try to connect.... However, video is lost. The camera does not prompt for a password - If multiple cameras are hard reset, you must manually enter the password for each camera.
Video Ex. [https://screenrec.com/share/deq8hDYrln|https://screenrec.com/share/deq8hDYrln|smart-link]
**Some models the password defaulted to admin. *The CHs that have the connection issue have the previous Admin1234! password saved.*
Brandon Krebs
updated the
Summary
at
6 September 2023, 20:30
[BAY / DW-VG4 ] Hard reset camera does not connect or ask for credentials
→
[BAY / DW-VG4 ] Hard reset camera caused connection/credential issues
Unknown User
created the
Issue
at
6 September 2023, 18:57
Details
Priority
Medium
Created: 6 September 2023, 18:57
Updated:
12 September 2023, 15:26