[BAY / DW-VG4 ] Hard reset camera caused connection/credential issues
Description
MODEL: DW-VG412 & DW-VG412
FW: BAY-1.5.4.3 & DW-VG4
LOCAL SIDE
After hard resetting the cameras DW-VG49, you will see a pop-up window asking for your camera credentials.
CAMERA SETUP > MAINTENANCE > RESET > HARD RESET - When the camera comes back online, it will try to connect.... However, video is lost. The camera does not prompt for a password - If multiple cameras are hard reset, you must manually enter the password for each camera.
Video Ex. https://screenrec.com/share/deq8hDYrln
**Some models the password defaulted to admin. The CHs that have the connection issue have the previous Admin1234! password saved.
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Child issues
Linked work items
relates to
VMAX-418
[BAY / DW-VG4] Network bandwidth too high
VMAX-420
[DW-VG4] Additional manual information
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Can’t link the work item VMAX-417 to itself.
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Created: 6 September 2023, 18:57
Updated:
12 September 2023, 15:26