System Not Responding on A1 G4 After Changing TCP/IP and Web Default Ports

Description

DW-VA1G4 - 1.0.13.8

ORG ID - EACM8384


Does not occur with IP G4 (DW-VG4 1.5.5.7)

When modifying the A1 G4 network settings by changing the TCP/IP and web port from the default to custom ports, the alert "System Not Responding" will be triggered, and the status is offline.

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Child issues

Linked work items

Activity

Brandon Krebs updated the Resolution at 2 October 2025, 16:25
None → Done
Brandon Krebs changed the Status at 2 October 2025, 16:25
In Review → Done
FOCUS_JH updated the Rank at 30 September 2025, 00:47
None → Ranked higher
FOCUS_JH changed the Status at 30 September 2025, 00:47
In Progress → In Review
FOCUS_JH updated the Rank at 29 September 2025, 02:06
None → Ranked higher
FOCUS_JH changed the Status at 29 September 2025, 02:06
To Do → In Progress
Brandon Krebs changed the Assignee at 26 September 2025, 21:53
Unassigned → FOCUS_JH
Brandon Krebs deleted a Resolution at 26 September 2025, 21:52
Brandon Krebs changed the Status at 26 September 2025, 21:52
Done → To Do
Brandon Krebs updated the Resolution at 25 March 2025, 21:07
None → Done
Brandon Krebs changed the Status at 25 March 2025, 21:07
In Review → Done
FOCUS_JH changed the Status at 6 January 2025, 07:16
In Progress → In Review
Brandon Krebs deleted a Resolution at 2 January 2025, 21:11
Brandon Krebs changed the Status at 2 January 2025, 21:11
Done → In Progress
Brandon Krebs deleted a Comment at 2 January 2025, 21:11
Brandon Krebs updated the Resolution at 2 January 2025, 21:10
None → Done
Brandon Krebs changed the Status at 2 January 2025, 21:10
In Progress → Done
FOCUS_JH updated the Rank at 2 January 2025, 04:18
None → Ranked higher
FOCUS_JH changed the Status at 2 January 2025, 04:18
To Do → In Progress
Paul S. Kim changed the Assignee at 31 December 2024, 02:06
Paul S. Kim updated the Component at 31 December 2024, 02:02
None → VMAX A1 G4
Paul S. Kim updated the Key at 31 December 2024, 02:02
RND-1972 → VMAX-574
Paul S. Kim deleted a Component at 31 December 2024, 02:02
Paul S. Kim updated the Project at 31 December 2024, 02:02
R&D ISSUEs → VMAX Series
Paul S. Kim changed the Status at 31 December 2024, 02:02
Open → To Do
Unknown User created the Issue at 31 December 2024, 00:36