[REPORTS] VMAX A1 Health Report Remote User List Empty

Description

stella - 2.0.73-3

production - 2.0.72-5

vmax a1 g4 fw: 1.0.12.24 & 1.0.13.8

Summary: The remote user list in the health report appears empty. There is no data to display/

[ Analysis ]

NVR이 아닌 DVR 장비에서 다음 현상이 발생하고 있습니다.

Following issue is occurring only in DVRs, not NVRs.

장비의 UI에서 system log를 조회하면 2건의 로그인 기록이 조회되지만,

/api/getEvents API를 호출하면 logInOut 이벤트가 누락되어 있습니다.

(그 주변 시간대의 다른 event는 API에서도 잘 리턴되고 있습니다.)

There are two Log-in events shown in the event log list, when looked up with the UI of the recorder.

However, the “logInOut” events are not included when event logs are collected with /api/getEvents REST API.

(Other events around that time are returned correctly.)

eventType=logInOut 필터를 주었을 때에는 시간 범위를 아무리 넓게 해도(000 ~ 현재 시간)

event가 빈 array로 리턴됩니다.

When “eventType=logInOut” filter is added, only an empty array is returned,

regardless of how long period is given.

Attachments

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image-20250227-184906.png 2025-02-27 18:54 73.1 KiB

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Activity

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Paul S. Kim changed the Assignee at 21 August 2025, 08:30

Unassigned → FOCUS_JH

External Share for Jira updated the Attachment at 11 August 2025, 11:15

None → d19b8260_external_share.jpeg

External Share for Jira updated the Attachment at 11 August 2025, 11:15

None → 1cbe4b61_external_share.jpeg

FOCUS_JH updated the Rank at 28 February 2025, 08:40

None → Ranked higher

FOCUS_JH changed the Status at 28 February 2025, 08:40

To Do → In Progress

Paul S. Kim changed the Assignee at 28 February 2025, 07:41

Paul S. Kim updated the Component at 28 February 2025, 07:40

None → VMAX A1 G4

Paul S. Kim updated the Key at 28 February 2025, 07:40

RND-2103 → VMAX-598

Paul S. Kim deleted a Component at 28 February 2025, 07:40

Paul S. Kim deleted a Fix Version at 28 February 2025, 07:40

Paul S. Kim deleted a Component at 28 February 2025, 07:40

Paul S. Kim deleted a Version at 28 February 2025, 07:40

Paul S. Kim changed the Status at 28 February 2025, 07:40

Open → To Do

Paul S. Kim updated the Project at 28 February 2025, 07:40

R&D ISSUEs → VMAX Series

Greg(Sungwon) Kim updated the Description at 28 February 2025, 07:32

stella - 2.0.73-3 production - 2.0.72-5 vmax a1 g4 fw: 1.0.12.24 & 1.0.13.8 ---- *Summary:* The remote user list in the health report appears empty. There is no data to display/ !image-20250227-184906.png|width=1810,height=828,alt="image-20250227-184906.png"! → stella - 2.0.73-3 production - 2.0.72-5 vmax a1 g4 fw: 1.0.12.24 & 1.0.13.8 ---- *Summary:* The remote user list in the health report appears empty. There is no data to display/ !image-20250227-184906.png|width=1810,height=828,alt="image-20250227-184906.png"! [ Analysis ] NVR이 아닌 DVR 장비에서 다음 현상이 발생하고 있습니다. Following issue is occurring only in DVRs, not NVRs. 장비의 UI에서 system log를 조회하면 2건의 로그인 기록이 조회되지만, /api/getEvents API를 호출하면 logInOut 이벤트가 누락되어 있습니다. (그 주변 시간대의 다른 event는 API에서도 잘 리턴되고 있습니다.) There are two Log-in events shown in the event log list, when looked up with the UI of the recorder. However, the “logInOut” events are not included when event logs are collected with /api/getEvents REST API. (Other events around that time are returned correctly.) !image-20250228-071347.png|width=1876,height=598,alt="image-20250228-071347.png"! !image-20250228-071517.png|width=1144,height=919,alt="image-20250228-071517.png"! eventType=logInOut 필터를 주었을 때에는 시간 범위를 아무리 넓게 해도(000 ~ 현재 시간) event가 빈 array로 리턴됩니다. When “eventType=logInOut” filter is added, only an empty array is returned, regardless of how long period is given. !image-20250228-072209.png|width=1172,height=460,alt="image-20250228-072209.png"!

Paul S. Kim updated the Fix Version at 27 February 2025, 21:36

None → myDW 2.0.75

Paul S. Kim deleted a Fix Version at 27 February 2025, 21:36

Paul S. Kim updated the Fix Version at 27 February 2025, 21:32

None → myDW 2.0.76

Paul S. Kim changed the Assignee at 27 February 2025, 21:32

Unassigned → Peter Kwon

Paul S. Kim changed the Assignee at 27 February 2025, 19:42

Unknown User created the Issue at 27 February 2025, 18:54

Details

Priority

Medium

Created: 27 February 2025, 18:54 Updated: 21 August 2025, 09:12

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