VMAX-609
[Mobile] P2P connections failing over cellular networks
Description
DW-VMAX PLUS APP 2.0.9
P2P CONNECTION TYPE
CELLULAR CONNECTION
iOS iphone 15 pro / Tmobile
Summary: Tech Support has reported an increase in user complaints regarding the inability to connect to any VMAX recorder when using cellular service and the P2P connection type. This issue is affecting both new and previously working connections.
Steps to Reproduce:
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Attempt to connect to a VMAX recorder using the mobile app
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Use a cellular data connection (e.g., LTE, 5G).
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Ensure the connection method is set to P2P.
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Observe connection failure.
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Priority
Medium
Created: 14 April 2025, 18:38
Updated:
7 May 2025, 23:40
fixed confirmed. Thank you for your review!
4월 18일자 Paul S.kim 메일에 잘 마무리되어 배포 되었다고 합니다.
더 필요한 내용이 있는지 궁금합니다.
어제 Paul Kim (김성현) 메일 내용 확인후 연구소 대처중입니다.
Android users are also experiencing connection issues.
No it is happening on Android devices and different service providers like AT&T, Verizon, and TMobile with users having strong cellular service.
There is also an issue with DW Mobile+ and AT&T users not being able use P2P connection.
my test nvr:
P2P-DB7B0E6160DE-2022F1
admin | Admin1234!
내부에서 증상 확인이 안되어 몇가지 질문합니다.
해당 증상이 IPhone 에서만 발생하는 것인지..안드로이드는 증상이 없는 것인지..
IPhone 도 특정 모델 (Iphone 15) 에서만 주로 발생하는 것인지…
DW 내부에서도 확인되는 증상이면, 한국에서 접속해 볼수 있는 P2P 정보를 제공해 줄수 있는지..