VMAX-Focus @ Board share Issue Type Icon VMAX-609

[Mobile] P2P connections failing over cellular networks

Description

DW-VMAX PLUS APP 2.0.9

P2P CONNECTION TYPE

CELLULAR CONNECTION

iOS iphone 15 pro / Tmobile

Summary: Tech Support has reported an increase in user complaints regarding the inability to connect to any VMAX recorder when using cellular service and the P2P connection type. This issue is affecting both new and previously working connections.

Steps to Reproduce:

  1. Attempt to connect to a VMAX recorder using the mobile app

  2. Use a cellular data connection (e.g., LTE, 5G).

  3. Ensure the connection method is set to P2P.

  4. Observe connection failure.

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Activity

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Brandon Krebs updated the Resolution at 7 May 2025, 23:40
None → Done
Brandon Krebs changed the Status at 7 May 2025, 23:40
In Review → Done
FOCUS_JH changed the Status at 7 May 2025, 07:03
To Do → In Review
Brandon Krebs changed the Status at 16 April 2025, 18:57
In Review → To Do
FOCUS_JH updated the Rank at 15 April 2025, 23:26
None → Ranked higher
FOCUS_JH changed the Status at 15 April 2025, 23:26
To Do → In Review
Brandon Krebs updated the Description at 14 April 2025, 18:38
DW-VMAX PLUS APP 2.0.9 P2P CONNECTION TYPE CELLULAR CONNECTION iOS iphone 15 pro / Tmobile ---- *Summary:* Tech Support has reported an increase in user complaints regarding the inability to connect to *any VMAX recorder* when using *cellular service* and the *P2P connection type*. This issue is affecting both *new* and *previously working* connections. *Steps to Reproduce:* # Attempt to connect to a VMAX recorder using the mobile app # Use a cellular data connection (e.g., LTE, 5G). # Ensure the connection method is set to P2P. # Observe connection failure. → DW-VMAX PLUS APP 2.0.9 P2P CONNECTION TYPE CELLULAR CONNECTION iOS iphone 15 pro / Tmobile ---- *Summary:* Tech Support has reported an increase in user complaints regarding the inability to connect to *any VMAX recorder* when using *cellular service* and the *P2P connection type*. This issue is affecting both *new* and *previously working* connections. *Steps to Reproduce:* # Attempt to connect to a VMAX recorder using the mobile app # Use a cellular data connection (e.g., LTE, 5G). # Ensure the connection method is set to P2P. # Observe connection failure. !image-20250414-183850.png|width=1179,height=2556,alt="image-20250414-183850.png"!
Unknown User created the Issue at 14 April 2025, 18:38

Details

Priority

Priority: MediumMedium
Created: 14 April 2025, 18:38 Updated: 7 May 2025, 23:40