VMAX-Focus @ Board share Issue Type Icon VMAX-627

[PF] FW Upgrade fails to complete installation

Description

fw: 1.0.1.67

pf.mydw.cloud / smartwebviewer - Version 1.2.5.16

Summary: During a firmware upgrade attempt via the PF.MYDW.CLOUD, the process initiates normally. The firmware upload completes successfully as indicated by the progress/status indicator. However, the installation phase does not proceed or complete. The writing status remains in “wait a moment..” state without any further progress or confirmation message.

Steps to Reproduce:

  1. Access the PF.MYDW.CLOUD.

  2. Navigate to the firmware upgrade section.

  3. Select and upload firmware file.

  4. Observe that the upload reaches 100%.

  5. Wait for the installation to complete.

eventually, this message was displayed.

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FOCUS_JH updated the Rank at 26 May 2025, 06:52
None → Ranked higher
FOCUS_JH changed the Status at 26 May 2025, 06:52
To Do → In Progress
Brandon Krebs updated the Description at 23 May 2025, 16:59
fw: 1.0.1.67 pf.mydw.cloud / smartwebviewer - Version 1.2.5.16 ---- *Summary*: During a firmware upgrade attempt via the PF.MYDW.CLOUD, the process initiates normally. The firmware upload completes successfully as indicated by the progress/status indicator. However, the installation phase does not proceed or complete. The writing status remains in “wait a moment..” state without any further progress or confirmation message. *Steps to Reproduce:* # Access the PF.MYDW.CLOUD. # Navigate to the firmware upgrade section. # Select and upload firmware file. # Observe that the upload reaches 100%. # Wait for the installation to complete. !pffirmwareupgrade.mp4|width=1280,height=690,alt="pffirmwareupgrade.mp4"! → fw: 1.0.1.67 pf.mydw.cloud / smartwebviewer - Version 1.2.5.16 ---- *Summary*: During a firmware upgrade attempt via the PF.MYDW.CLOUD, the process initiates normally. The firmware upload completes successfully as indicated by the progress/status indicator. However, the installation phase does not proceed or complete. The writing status remains in “wait a moment..” state without any further progress or confirmation message. *Steps to Reproduce:* # Access the PF.MYDW.CLOUD. # Navigate to the firmware upgrade section. # Select and upload firmware file. # Observe that the upload reaches 100%. # Wait for the installation to complete. !pffirmwareupgrade.mp4|width=1280,height=690,alt="pffirmwareupgrade.mp4"! eventually, this message was displayed. !image-20250523-165846.png|width=660,height=440,alt="image-20250523-165846.png"!
Unknown User created the Issue at 23 May 2025, 16:57

Details

Priority

Priority: MediumMedium
Created: 23 May 2025, 16:57 Updated: 26 May 2025, 06:52