VMAX-628
[DW-VA1P4] Local menu access requires password on 4CH device only *no change required*
Description
DW-VA1P4 1.0.1.67
LOCAL SIDE
Summary:
When accessing the local menu on the 4CH DVR unit, the system prompts for a password every time the menu is clicked, even if logged in as Admin. This behavior is inconsistent with the 8CH and 16CH models, which do not require password entry for local menu access.
Result: Previously, when deploying the G4 DVR, we experienced an issue after upgrading to the MyDW Cloud firmware and registering both the MyDW Cloud user and the local DVR user. When downgrading back to the standard firmware, the same issue occurred, which led us to request a factory reset.
Since this issue may happen again even if you re-upgrade to the MyDW Cloud firmware in the current state, please perform a factory reset before proceeding.
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Brandon Krebs
updated the
Description
at
28 May 2025, 15:12
DW-VA1P4 1.0.1.67
LOCAL SIDE
----
*Summary:*
When accessing the local menu on the 4CH DVR unit, the system prompts for a password every time the menu is clicked, even if logged in as Admin. This behavior is inconsistent with the 8CH and 16CH models, which do not require password entry for local menu access.
!image-20250523-185212.png|width=800,height=600,alt="image-20250523-185212.png"!
Result: Occurs after downgrade while unit is registered to myDW org.
→
DW-VA1P4 1.0.1.67
LOCAL SIDE
----
*Summary:*
When accessing the local menu on the 4CH DVR unit, the system prompts for a password every time the menu is clicked, even if logged in as Admin. This behavior is inconsistent with the 8CH and 16CH models, which do not require password entry for local menu access.
!image-20250523-185212.png|width=800,height=600,alt="image-20250523-185212.png"!
Result: Previously, when deploying the G4 DVR, we experienced an issue after upgrading to the MyDW Cloud firmware and registering both the MyDW Cloud user and the local DVR user. When downgrading back to the standard firmware, the same issue occurred, which led us to request a factory reset.
Since this issue may happen again even if you re-upgrade to the MyDW Cloud firmware in the current state, please perform a factory reset before proceeding.
Brandon Krebs
updated the
Description
at
28 May 2025, 15:10
DW-VA1P4 1.0.1.67
LOCAL SIDE
----
*Summary:*
When accessing the local menu on the 4CH DVR unit, the system prompts for a password every time the menu is clicked, even if logged in as Admin. This behavior is inconsistent with the 8CH and 16CH models, which do not require password entry for local menu access.
!image-20250523-185212.png|width=800,height=600,alt="image-20250523-185212.png"!
→
DW-VA1P4 1.0.1.67
LOCAL SIDE
----
*Summary:*
When accessing the local menu on the 4CH DVR unit, the system prompts for a password every time the menu is clicked, even if logged in as Admin. This behavior is inconsistent with the 8CH and 16CH models, which do not require password entry for local menu access.
!image-20250523-185212.png|width=800,height=600,alt="image-20250523-185212.png"!
Result: Occurs after downgrade while unit is registered to myDW org.
Brandon Krebs
updated the
Summary
at
28 May 2025, 15:10
[DW-VA1P4] Local menu access requires password on 4CH device only
→
[DW-VA1P4] Local menu access requires password on 4CH device only *no change required*
Brandon Krebs
updated the
Resolution
at
28 May 2025, 15:09
None
→
Done
Brandon Krebs
changed the
Status
at
28 May 2025, 15:09
In Review
→
Done
FOCUS_JH
updated the
Rank
at
26 May 2025, 06:59
None
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Ranked higher
FOCUS_JH
changed the
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at
26 May 2025, 06:59
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In Review
Unknown User
created the
Issue
at
23 May 2025, 18:52
Details
Priority
Medium
Created: 23 May 2025, 18:52
Updated:
28 May 2025, 15:12