[DW-VA1G4] E-mail Notify not working

Description

VA1G44xT | F/W: 1.0.13.11

Summary: VMAX e-mail test is giving “e-mail test success” message locally with the following configuration but I am not getting any email test alerts.

Checked on smtper.net to see if I was able to get e-mail notifications and the test on was successful:

Also tried to default the VMAX but same result; e-mail test success locally but no e-mail is received.

Additionally, sending an e-mail from the health check shows “e-mail has been sent” message but no e-mail is received either.

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FOCUS_JH updated the Rank at 13 October 2025, 05:33
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FOCUS_JH changed the Status at 13 October 2025, 05:33
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FOCUS_JH updated the Rank at 13 October 2025, 02:41
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Jose Galvez changed the Status at 10 October 2025, 21:27
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FOCUS_JH updated the Rank at 10 October 2025, 01:11
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FOCUS_JH changed the Status at 10 October 2025, 01:11
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FOCUS_JH updated the Attachment at 10 October 2025, 01:10
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FOCUS_JH updated the Attachment at 10 October 2025, 01:10
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Brandon Krebs changed the Assignee at 2 October 2025, 23:53
DavidFOCUS_JH
Unknown User created the Issue at 2 October 2025, 23:34