[VG4] Email event notifications are being sent despite Metadata option being disabled

Description

Summary: I have e-mail notifications enabled for my VG49 with the configuration settings below:

However, despite having the options Sensor, Motion, and Metadata disabled, I am still receiving email notifications titled “NVR Event Alarm” which shows no other information:

When Sensor e-mail notifications is enabled (and Motion/Metadata disabled), I receive the following:

When Motion e-mail notifications is enabled (and Sensor/Metadata disabled), I receive the following:

When Metadata e-mail notifications is enabled (and Sensor/Motion disabled), I receive the same type of email:

When I originally set up e-mail notify, Metadata option was enabled at first but then decided to disable it, but the e-mails are still being sent out regardless of the change.


Update:

I realized the other email I added to e-mail list (dwpm.jose251@gmail.com) had Metadata checked, which could be the reason why my primary email (joseg@digital-watchdog.com) was receiving the Metadata emails.

After deleting/re-adding both emails with Metadata option disabled, I no longer receive metadata emails from the recorder.

I enabled Metadata emails once more on the secondary email (dwpm.jose251@gmail.com) and triggered an event. This time, however, a metadata NVR Event Alarm email was not sent to my primary email (joseg@digital-watchdog.com).

In conclusion, adding two different emails, configuring one to receive Metadata NVR Sensor Alarm emails and one to not receive them, will cause both emails to receive Metadata emails.

It’s worth noting that I first attempted to delete joseg@digital-watchdog.com from the email list and added it back with Metadata off. Even after this, my primary email still received metadata emails since dwpm.jose251@gmail.com was still existing with the original Metadata configuration enabled.

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Gayoung Nam 20 March 2026, 18:36

@FOCUS_JH 안녕하세요, 혹시 Fail 된 내용

이 티켓에 언급된 내용은 아닌지요?

FOCUS_JH 12 March 2026, 05:34

추가로 업데이트 해주신 내용으로 이메일 2개 추가해서 조건별로 확인한 결과 아래와 같슶니다.

FAIL 된 조건은 연구소에 내용 전달하겠습니다.

TC1) 최초 추가메일(LIST NO 2) Meta Data OFF+ 두번째 추가메일(LIST NO 1) Meta Data OFF
> 최초 추가메일(LIST NO 2) > 수신안됨 > PASS
두번째 추가메일(LIST NO 1) > 수신안됨 > PASS

TC2) 최초 추가메일(LIST NO 2) Meta Data On+ 두번째 추가메일(LIST NO 1) Meta Data OFF
> 최초 추가메일(LIST NO 2) > 수신됨 > PASS
두번째 추가메일(LIST NO 1) > 수신안됨 > PASS

TC3) 최초 추가메일(LIST NO 2) Meta Data OFF+ 두번째 추가메일(LIST NO 1) Meta Data ON
> 최초 추가메일(LIST NO 2) > 내용없음으로 수신됨 > FAIL
두번째 추가메일(LIST NO 1) > 수신됨 > PASS

FOCUS_JH 12 March 2026, 04:30

기본적으로

IVA Event 메일은 E-Mail Notify 의 Meta Data 설정이외에 아래와 같이 추가로 설정해야 합니다.

설정이 안되어있으면 IVA Event 메일은 송신하지 않습니다.

설정내용 재확인 부탁드립니다.

위와 같이 정상적으로 설정되고, IVA 이벤트가 발생하면 아래와 같이 이메일이 정상 전송됩니다.(Email Interval 1분 설정)

단, ADDITIONAL INFO 의 CHANNEL 이 0ch 부터 표기되는 문제점은 존재합니다.

ex) CHANNEL 0 → nvr의 1ch, CHANNEL 1 → nvr 의 2ch……..