[VG4] Email event notifications are being sent despite Metadata option being disabled

Description

Summary: I have e-mail notifications enabled for my VG49 with the configuration settings below:

However, despite having the options Sensor, Motion, and Metadata disabled, I am still receiving email notifications titled “NVR Event Alarm” which shows no other information:

When Sensor e-mail notifications is enabled (and Motion/Metadata disabled), I receive the following:

When Motion e-mail notifications is enabled (and Sensor/Metadata disabled), I receive the following:

When Metadata e-mail notifications is enabled (and Sensor/Motion disabled), I receive the same type of email:

When I originally set up e-mail notify, Metadata option was enabled at first but then decided to disable it, but the e-mails are still being sent out regardless of the change.


Update:

I realized the other email I added to e-mail list (dwpm.jose251@gmail.com) had Metadata checked, which could be the reason why my primary email (joseg@digital-watchdog.com) was receiving the Metadata emails.

After deleting/re-adding both emails with Metadata option disabled, I no longer receive metadata emails from the recorder.

I enabled Metadata emails once more on the secondary email (dwpm.jose251@gmail.com) and triggered an event. This time, however, a metadata NVR Event Alarm email was not sent to my primary email (joseg@digital-watchdog.com).

In conclusion, adding two different emails, configuring one to receive Metadata NVR Sensor Alarm emails and one to not receive them, will cause both emails to receive Metadata emails.

It’s worth noting that I first attempted to delete joseg@digital-watchdog.com from the email list and added it back with Metadata off. Even after this, my primary email still received metadata emails since dwpm.jose251@gmail.com was still existing with the original Metadata configuration enabled.

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FOCUS_JH updated the Rank at 16 March 2026, 01:09
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FOCUS_JH changed the Status at 16 March 2026, 01:09
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FOCUS_JH updated the Rank at 12 March 2026, 04:32
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FOCUS_JH updated the Attachment at 12 March 2026, 04:30
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FOCUS_JH updated the Attachment at 12 March 2026, 04:30
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Jose Galvez updated the Description at 10 March 2026, 18:33
*Summary*: I have e-mail notifications enabled for my VG49 with the configuration settings below: !image-20260310-164846.png|width=671,alt="image-20260310-164846.png"! However, despite having the options Sensor, Motion, and Metadata disabled, I am still receiving email notifications titled “NVR Event Alarm” which shows no other information: !image-20260310-164959.png|width=539,alt="image-20260310-164959.png"! When Sensor e-mail notifications is enabled (and Motion/Metadata disabled), I receive the following: !image-20260310-165045.png|width=560,alt="image-20260310-165045.png"! When Motion e-mail notifications is enabled (and Sensor/Metadata disabled), I receive the following: !image-20260310-165457.png|width=554,alt="image-20260310-165457.png"! When Metadata e-mail notifications is enabled (and Sensor/Motion disabled), I receive the same type of email: !image-20260310-170003.png|width=522,alt="image-20260310-170003.png"! When I originally set up e-mail notify, Metadata option was enabled at first but then decided to disable it, but the e-mails are still being sent out regardless of the change. [^Receiving event notifications with senor & motion off.webm] ---- Update: I realized the other email I added to e-mail list ([+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com]) had Metadata checked, which could be the reason why my primary email ([+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com]) was receiving the Metadata emails. !image-20260310-182126 (f8aa04ca-4b6e-4095-b4af-d065b785a509).png|width=762,alt="image-20260310-182126.png"! After deleting/re-adding both emails with Metadata option disabled, I no longer receive metadata emails from the recorder. I enabled Metadata emails once more on the secondary email ([+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com]) and triggered an event. This time, however, a metadata NVR Event Alarm email was not sent to my primary email ([+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com]). *In conclusion*, adding two different emails, configuring one to receive Metadata NVR Sensor Alarm emails and one to not receive them, will cause *both* emails to receive Metadata emails. It’s worth noting that I first attempted to delete [+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com] from the email list and added it back with Metadata off. Even after this, my primary email still received metadata emails since [+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com] was still existing with the original Metadata configuration enabled.*Summary*: I have e-mail notifications enabled for my VG49 with the configuration settings below: !image-20260310-164846.png|width=671,alt="image-20260310-164846.png"! However, despite having the options Sensor, Motion, and Metadata disabled, I am still receiving email notifications titled “NVR Event Alarm” which shows no other information: !image-20260310-164959.png|width=539,alt="image-20260310-164959.png"! When Sensor e-mail notifications is enabled (and Motion/Metadata disabled), I receive the following: !image-20260310-165045.png|width=560,alt="image-20260310-165045.png"! When Motion e-mail notifications is enabled (and Sensor/Metadata disabled), I receive the following: !image-20260310-165457.png|width=554,alt="image-20260310-165457.png"! When Metadata e-mail notifications is enabled (and Sensor/Motion disabled), I receive the same type of email: !image-20260310-170003.png|width=522,alt="image-20260310-170003.png"! When I originally set up e-mail notify, Metadata option was enabled at first but then decided to disable it, but the e-mails are still being sent out regardless of the change. [^Receiving event notifications with senor & motion off.webm] ---- *Update*: I realized the other email I added to e-mail list ([+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com]) had Metadata checked, which could be the reason why my primary email ([+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com]) was receiving the Metadata emails. !image-20260310-182126 (f8aa04ca-4b6e-4095-b4af-d065b785a509).png|width=762,alt="image-20260310-182126.png"! After deleting/re-adding both emails with Metadata option disabled, I no longer receive metadata emails from the recorder. I enabled Metadata emails once more on the secondary email ([+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com]) and triggered an event. This time, however, a metadata NVR Event Alarm email was not sent to my primary email ([+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com]). *In conclusion*, adding two different emails, configuring one to receive Metadata NVR Sensor Alarm emails and one to not receive them, will cause *both* emails to receive Metadata emails. It’s worth noting that I first attempted to delete [+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com] from the email list and added it back with Metadata off. Even after this, my primary email still received metadata emails since [+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com] was still existing with the original Metadata configuration enabled.
Jose Galvez deleted a Comment at 10 March 2026, 18:33
Jose Galvez updated the Attachment at 10 March 2026, 18:32
Noneimage-20260310-182126 (f8aa04ca-4b6e-4095-b4af-d065b785a509).png
Jose Galvez updated the Description at 10 March 2026, 18:32
*Summary*: I have e-mail notifications enabled for my VG49 with the configuration settings below: !image-20260310-164846.png|width=671,alt="image-20260310-164846.png"! However, despite having the options Sensor, Motion, and Metadata disabled, I am still receiving email notifications titled “NVR Event Alarm” which shows no other information: !image-20260310-164959.png|width=539,alt="image-20260310-164959.png"! When Sensor e-mail notifications is enabled (and Motion/Metadata disabled), I receive the following: !image-20260310-165045.png|width=560,alt="image-20260310-165045.png"! When Motion e-mail notifications is enabled (and Sensor/Metadata disabled), I receive the following: !image-20260310-165457.png|width=554,alt="image-20260310-165457.png"! When Metadata e-mail notifications is enabled (and Sensor/Motion disabled), I receive the same type of email: !image-20260310-170003.png|width=522,alt="image-20260310-170003.png"! When I originally set up e-mail notify, Metadata option was enabled at first but then decided to disable it, but the e-mails are still being sent out regardless of the change. [^Receiving event notifications with senor & motion off.webm]*Summary*: I have e-mail notifications enabled for my VG49 with the configuration settings below: !image-20260310-164846.png|width=671,alt="image-20260310-164846.png"! However, despite having the options Sensor, Motion, and Metadata disabled, I am still receiving email notifications titled “NVR Event Alarm” which shows no other information: !image-20260310-164959.png|width=539,alt="image-20260310-164959.png"! When Sensor e-mail notifications is enabled (and Motion/Metadata disabled), I receive the following: !image-20260310-165045.png|width=560,alt="image-20260310-165045.png"! When Motion e-mail notifications is enabled (and Sensor/Metadata disabled), I receive the following: !image-20260310-165457.png|width=554,alt="image-20260310-165457.png"! When Metadata e-mail notifications is enabled (and Sensor/Motion disabled), I receive the same type of email: !image-20260310-170003.png|width=522,alt="image-20260310-170003.png"! When I originally set up e-mail notify, Metadata option was enabled at first but then decided to disable it, but the e-mails are still being sent out regardless of the change. [^Receiving event notifications with senor & motion off.webm] ---- Update: I realized the other email I added to e-mail list ([+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com]) had Metadata checked, which could be the reason why my primary email ([+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com]) was receiving the Metadata emails. !image-20260310-182126 (f8aa04ca-4b6e-4095-b4af-d065b785a509).png|width=762,alt="image-20260310-182126.png"! After deleting/re-adding both emails with Metadata option disabled, I no longer receive metadata emails from the recorder. I enabled Metadata emails once more on the secondary email ([+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com]) and triggered an event. This time, however, a metadata NVR Event Alarm email was not sent to my primary email ([+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com]). *In conclusion*, adding two different emails, configuring one to receive Metadata NVR Sensor Alarm emails and one to not receive them, will cause *both* emails to receive Metadata emails. It’s worth noting that I first attempted to delete [+joseg@digital-watchdog.com+|mailto:joseg@digital-watchdog.com] from the email list and added it back with Metadata off. Even after this, my primary email still received metadata emails since [+dwpm.jose251@gmail.com+|mailto:dwpm.jose251@gmail.com] was still existing with the original Metadata configuration enabled.
Jose Galvez updated the Attachment at 10 March 2026, 18:32
Noneimage-20260310-182126.png
Unknown User created the Issue at 10 March 2026, 17:04